issues with sound not waking with laptop upon returning from hibernate


TonyB

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VIP
Local time
9:02 PM
Posts
25
OS
windows 11
hi all my IdeaPad Gaming 3 15IMH05 when coming out of hibernation seems to have the audio muted, and I will have to manually unmute it to have sound I'm not sure why this is happening but is very strange, I was not on windows 10 long enough to see if it had the same issues as the laptop updated to windows 11, soon after getting it. Is strange and if anyone has any ideas how to fix this annoying issue would be great thanks. Also maybe turning hibernation of would help but not sure if it's good to do on laptops as I have always owned desktops.

windows version
21H2 build 22000,376
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad Gaming 3 15IMH05
    CPU
    Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz
    Motherboard
    Lenovo
    Memory
    16gb
    Graphics Card(s)
    intel UHD Graphics/nvidia geforce GTX 1650
    Sound Card
    built in
    Monitor(s) Displays
    built in
    Screen Resolution
    native 1080p
    Hard Drives
    256gb nvme / 1tb hard drive all built in. and 2 external 1tb seagate drives
    PSU
    brick
    Case
    laptop
    Cooling
    fans
    Keyboard
    built in
    Mouse
    logitech gaming mouse
    Browser
    edge
    Antivirus
    microsoft / malwarbytes

FreeBooter

Well-known member
Power User
VIP
Local time
7:02 AM
Posts
738
OS
Windows 11
Make sure Windows Audio and Windows Audio Endpoint Builder services startup type set to automatic.

Install the latest version of sound card driver.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

TonyB

Member
VIP
Thread Starter
Local time
9:02 PM
Posts
25
OS
windows 11
Make sure Windows Audio and Windows Audio Endpoint Builder services startup type set to automatic.

Install the latest version of sound card driver.okay thanks will hit services.msc and make sure
ok thanks will make sure i hit services and check this out . latest sound card drivers are installed from lenovo.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad Gaming 3 15IMH05
    CPU
    Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz
    Motherboard
    Lenovo
    Memory
    16gb
    Graphics Card(s)
    intel UHD Graphics/nvidia geforce GTX 1650
    Sound Card
    built in
    Monitor(s) Displays
    built in
    Screen Resolution
    native 1080p
    Hard Drives
    256gb nvme / 1tb hard drive all built in. and 2 external 1tb seagate drives
    PSU
    brick
    Case
    laptop
    Cooling
    fans
    Keyboard
    built in
    Mouse
    logitech gaming mouse
    Browser
    edge
    Antivirus
    microsoft / malwarbytes

TonyB

Member
VIP
Thread Starter
Local time
9:02 PM
Posts
25
OS
windows 11
they are automatic i restarted them and it did bring the audio back , now makes me think i may have to wait for Lenovo to release a audio driver for this laptop , which is fairly new but always takes them manufactures sometime to ketch up.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad Gaming 3 15IMH05
    CPU
    Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz
    Motherboard
    Lenovo
    Memory
    16gb
    Graphics Card(s)
    intel UHD Graphics/nvidia geforce GTX 1650
    Sound Card
    built in
    Monitor(s) Displays
    built in
    Screen Resolution
    native 1080p
    Hard Drives
    256gb nvme / 1tb hard drive all built in. and 2 external 1tb seagate drives
    PSU
    brick
    Case
    laptop
    Cooling
    fans
    Keyboard
    built in
    Mouse
    logitech gaming mouse
    Browser
    edge
    Antivirus
    microsoft / malwarbytes

FreeBooter

Well-known member
Power User
VIP
Local time
7:02 AM
Posts
738
OS
Windows 11
You can download the driver from audio card manufacturer website, they will have the latest version of the driver.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

TonyB

Member
VIP
Thread Starter
Local time
9:02 PM
Posts
25
OS
windows 11
realtek is what this is . not sure if its customized or not for laptop as it has alot dolby stuff added .
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad Gaming 3 15IMH05
    CPU
    Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz
    Motherboard
    Lenovo
    Memory
    16gb
    Graphics Card(s)
    intel UHD Graphics/nvidia geforce GTX 1650
    Sound Card
    built in
    Monitor(s) Displays
    built in
    Screen Resolution
    native 1080p
    Hard Drives
    256gb nvme / 1tb hard drive all built in. and 2 external 1tb seagate drives
    PSU
    brick
    Case
    laptop
    Cooling
    fans
    Keyboard
    built in
    Mouse
    logitech gaming mouse
    Browser
    edge
    Antivirus
    microsoft / malwarbytes

FreeBooter

Well-known member
Power User
VIP
Local time
7:02 AM
Posts
738
OS
Windows 11
You will install the driver from realtek website.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

TonyB

Member
VIP
Thread Starter
Local time
9:02 PM
Posts
25
OS
windows 11
yes i know this but would you not lose laptop Lenovo customizations if i did this, also realtek has not had a database to browse in years.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad Gaming 3 15IMH05
    CPU
    Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz
    Motherboard
    Lenovo
    Memory
    16gb
    Graphics Card(s)
    intel UHD Graphics/nvidia geforce GTX 1650
    Sound Card
    built in
    Monitor(s) Displays
    built in
    Screen Resolution
    native 1080p
    Hard Drives
    256gb nvme / 1tb hard drive all built in. and 2 external 1tb seagate drives
    PSU
    brick
    Case
    laptop
    Cooling
    fans
    Keyboard
    built in
    Mouse
    logitech gaming mouse
    Browser
    edge
    Antivirus
    microsoft / malwarbytes

FreeBooter

Well-known member
Power User
VIP
Local time
7:02 AM
Posts
738
OS
Windows 11
No, you will only be updating realtek driver there will be no changes.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

TonyB

Member
VIP
Thread Starter
Local time
9:02 PM
Posts
25
OS
windows 11
okay is there a forum page with the updated realtek drivers on here ??
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad Gaming 3 15IMH05
    CPU
    Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz
    Motherboard
    Lenovo
    Memory
    16gb
    Graphics Card(s)
    intel UHD Graphics/nvidia geforce GTX 1650
    Sound Card
    built in
    Monitor(s) Displays
    built in
    Screen Resolution
    native 1080p
    Hard Drives
    256gb nvme / 1tb hard drive all built in. and 2 external 1tb seagate drives
    PSU
    brick
    Case
    laptop
    Cooling
    fans
    Keyboard
    built in
    Mouse
    logitech gaming mouse
    Browser
    edge
    Antivirus
    microsoft / malwarbytes

FreeBooter

Well-known member
Power User
VIP
Local time
7:02 AM
Posts
738
OS
Windows 11
I don't know.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

zbook

Well-known member
Power User
VIP
Local time
11:02 PM
Posts
1,076
OS
Windows 10
These are some trial and error steps.

Click detailed > post images or share links into this thread


Open administrative command prompt and copy and paste:

msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceDiagnostic
msdt.exe -id AudioPlaybackDiagnostic
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

TonyB

Member
VIP
Thread Starter
Local time
9:02 PM
Posts
25
OS
windows 11
here are the reports looks like windows was not set to update drivers , it fixed itself other than that i think everything else was ok.
 

Attachments

  • diagnostics 2.pdf
    332.4 KB · Views: 1
  • diagnostics 3.pdf
    339.6 KB · Views: 1
  • diagnostics.pdf
    326.6 KB · Views: 1

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad Gaming 3 15IMH05
    CPU
    Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz
    Motherboard
    Lenovo
    Memory
    16gb
    Graphics Card(s)
    intel UHD Graphics/nvidia geforce GTX 1650
    Sound Card
    built in
    Monitor(s) Displays
    built in
    Screen Resolution
    native 1080p
    Hard Drives
    256gb nvme / 1tb hard drive all built in. and 2 external 1tb seagate drives
    PSU
    brick
    Case
    laptop
    Cooling
    fans
    Keyboard
    built in
    Mouse
    logitech gaming mouse
    Browser
    edge
    Antivirus
    microsoft / malwarbytes

zbook

Well-known member
Power User
VIP
Local time
11:02 PM
Posts
1,076
OS
Windows 10
Please report the findings when resuming from hibernation.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

TonyB

Member
VIP
Thread Starter
Local time
9:02 PM
Posts
25
OS
windows 11
That was from coming out of hibernation ?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad Gaming 3 15IMH05
    CPU
    Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz
    Motherboard
    Lenovo
    Memory
    16gb
    Graphics Card(s)
    intel UHD Graphics/nvidia geforce GTX 1650
    Sound Card
    built in
    Monitor(s) Displays
    built in
    Screen Resolution
    native 1080p
    Hard Drives
    256gb nvme / 1tb hard drive all built in. and 2 external 1tb seagate drives
    PSU
    brick
    Case
    laptop
    Cooling
    fans
    Keyboard
    built in
    Mouse
    logitech gaming mouse
    Browser
    edge
    Antivirus
    microsoft / malwarbytes

Dav

Member
Local time
11:02 PM
Posts
47
OS
Windows 11 Pro
I had a similar problem with my laptop recently and I was able to restore the sound by the following:
Go to the bottom right corner of the screen and right click on the Audio icon and Left click on "Open Volume Mixer"

1641254188789.png
Then, when it opens the Settings for "System>Sound>Volume mixer", scroll toward the bottom and left click on Reset.

1641254144876.png

I hope it works for you!
It worked for me.
Good Luck,
Dav
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP/Envy-17T
    CPU
    Intel Core i7 @ 1.80GHz
    Motherboard
    HP - 8485 (U3E1)
    Memory
    16gb
    Graphics Card(s)
    Intel UHD Graphics 620 and NVIDIA GeForce MX150
    Sound Card
    Realtek High Definition Audio / Intel Display Audio / NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Generic PnP Monitor on Intel UHD Graphics 620
    Screen Resolution
    1536x864 pixels
    Hard Drives
    KBG30ZMV256G TOSHIBA (SSD)
    ST1000LM049-2GH172 (SSD)
    PSU
    HP Standard
    Cooling
    HP CoolSense
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Anker
    Internet Speed
    95Mbps
    Browser
    FireFox
    Antivirus
    WebRoot
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