Solved I've been having several BSOD for months with no fix


Weird I still have everything disabled for clean boot.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix G614JV
Why was 7 changed to 3?


Code: 
==================================================================
 
    Started on 04/03/2025 at  1:25:17.36
 
AutoReboot   
 
TRUE       
 
==================================================================
 
        [Set AutoReboot = False]
 
Updating property(s) of '\\DESKTOP-G65ERH0\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\Windows|\\Device\\Harddisk1\\Partition3"'

Property(s) update successful.

==================================================================
 
AutoReboot   
 
FALSE       
 
==================================================================
 
DebugInfoType   
 
3             
 
==================================================================

        [Set DebugInfoType = 7]

Updating property(s) of '\\DESKTOP-G65ERH0\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\Windows|\\Device\\Harddisk1\\Partition3"'

Property(s) update successful.

==================================================================
 
DebugInfoType   
 
7             
 
==================================================================
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I just double checked again and everything on Startup and system configuration is disabled as instructed, I am not sure what that 3 or 7 mean to be honest.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix G614JV
Does opening the browser change those numbers? I only opened the browser to send you the information.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix G614JV
CrashDumpEnabled : 3

It was modified 2 days ago: 3 > 7

It is 3 again.


Crucial usually is compatible (they guarantee compatibility).

It's a laptop.
Only RAM and drive are easy to replace.

Options are:
Test in safe mode
Test another OS
Run other software tests that stress hardware
Service at a local computer store
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Okay I'll start with the safe mode
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix G614JV
Continuous safe mode.

Any unexpected shutdown and restart with or without BSOD > post a new V2 share link into the newest post


CrashDumpEnabled : 3 = no memory dump

CrashDumpEnabled : 7 = possible memory dump

Tuneup plus modified 3 > 7 two days ago.

The newest V2 reported 3.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
It's 3:33 AM > going to bed
catch up tomorrow.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
mirouhml said:
Hello guys, I've had a lot of BSOD over the past months and I am very sick of it I tried a lot of solutions and couldn't fix it, I'll start with a breakdown of what happens then I'll explain what I did to fix it.

These are the specs I have:
Laptop: Asus ROG Strix G614JV
CPU: 13th Gen Intel(R) Core(TM) i9-13980HX 2.20 GHz
RAM: 32.0 GB (2 separate sticks)
GPU: Nvidia GeForce RTX 4060
Wndows: 23H2 Build 22631.4974

Breakdown of the issue:
My laptops starts to act slow, sometimes switching windows is so slow as well, my usage of the ram is around 60% at the time it happens, CPU is low, browsers sometimes crash, discord as well, then after a while I get a BSOD, I got several ones I'll state them:

  1. WHEA UNCORRECTABLE ERROR
  2. CRITICAL PROCESS DIED
  3. IRQL_NOT_LESS_OR_EQUAL
  4. Hypervisor Error
  5. Exception On Invalid Stack
My main work is web dev, and I use WSL2 with VSCode to work, I'll explain what I've tried:

  1. The first guess of mine was that one of the rams was faulty so I did a stress check using MemTest64 I left it the whole night and did it twice and it passed all the tests.
  2. I reinstalled windows from scratch removed everything and did a clean install, was fine for a bit then started happening again.
  3. The latest windows version 24H2 fails to install every time I try to install it I thought it might fix the issue but apparently I can't even install it.
  4. I tried playing demanding games where everything runs at almost 100% to see if I can prove it's the RAM causing issues but I never face an issue while playing games.
  5. I tried doing that recovery feature to reinstall windows but it failed with this error Windows failed to install the following update with error 0x80242016: Windows 11, version 23H2.
I am not sure what to try anymore or what to suspect of being the cause, this is a drive link with the minidumps it was too large to upload here, let me know if you need more information.
Click to expand...
same here, been very bad, I have to get anew video card before I can truly find the issue, but it wasn't happening until about 2 months ago, then BOOM! CTD's and crashes..
 

My Computer

System One

  • OS
    Win11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus Home built
    CPU
    i9-13900
    Motherboard
    ASUS Strix Z790-H
    Memory
    64 GB
    Graphics Card(s)
    Nvidia RTX 5070 TI OC
    Monitor(s) Displays
    Sony 55"
    Hard Drives
    SSD
    PSU
    850 watt EVGA
    Case
    Cooler Master Haf 932
    Cooling
    CoolerMaster
    Keyboard
    RedDragon
    Mouse
    CoolerMaster
    Internet Speed
    300/300
    Antivirus
    Defender
    Other Info
    VR, Virtual Reality
I will.post a new V2 tomorrow it's very late for me but I did further experimenting, I got a new ram and I tested the 3 rams alone in different slots, and each time I got a blue screen I guess with this we can rule out the ram maybe unless it's the ram slots that have issues.

Also how would I stress test in safe mode, I couldn't use ny usual softwares so I am not sure how to do it.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix G614JV
Safe mode uses almost all Windows drivers.
If there is a BSOD while in safe mode then it's highly likely there is malfunctioning or incompatible hardware.
The longer the continuous duration in safe mode the better the testing conditions.

After safe mode testing more software that stress test hardware can run.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
So I did safe mode with some stress test for hours and got a blue screen, I also got a new ram to test with it and got continuous blue screens, so I decided to contact ASUS and they said since my laptop os still under warranty they will send someone to fetch after tomorrow and they will try to see what's wrong with it, my main concern is that they won't find the issue or they wont face a blue screen, any advice on what I should tell them that might help them find the issue?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix G614JV
mirouhml said:
So I did safe mode with some stress test for hours and got a blue screen, I also got a new ram to test with it and got continuous blue screens,
Click to expand...
These were confirmations of malfunctioning or incompatible hardware.


mirouhml said:
so I decided to contact ASUS and they said since my laptop os still under warranty
Click to expand...

That's great news.


mirouhml said:
they will send someone to fetch after tomorrow and they will try to see what's wrong with it, my main concern is that they won't find the issue or they wont face a blue screen, any advice on what I should tell them that might help them find the issue?
Click to expand...

Motherboard (attached CPU and GPU).

There were no software that directly tested the motherboard.

They may come with a bootable flash drive to run tests.

Or they may come with a motherboard for swap testing.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Myself, I think this is the problem right here >>> CPU: 13th Gen Intel(R) Core(TM) i9-13980HX 2.20 GHz

If the Micron (Crucial) RAM was on the QVL it likely isn't the RAM that is generating the BSOD.

That said Intel Gen 13 CPUs are notorious for blue screens and thermal issues.

On desk tops this can sometimes be alleviated in the UEFI/BIOS but I don't know if it can be done in a laptop.

Holding ASUS to their warranty was likely the wisest move here.
 

My Computer

System One

  • OS
    WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY, ASUS, and DELL
    CPU
    Intel i7 6900K and i9-7960X / AMD 3800X (8 core)
    Motherboard
    ASUS X99E-WS USB 3.1 and ASUS X299 SAGE
    Memory
    128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
    Graphics Card(s)
    NVIDIA 1070 and RTX 3070
    Sound Card
    Crystal Sound (onboard)
    Monitor(s) Displays
    single Samsung 30" 4K and 8" aux monitor
    Screen Resolution
    4K and something equally attrocious. I'll be working on this.
    Hard Drives
    A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

    Ports X, Y, and Z are reserved for USB access and removable drives.

    Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

    RAID arrays included:

    LSI RAID 10 (WD Velociraptors) 1115.72 GB
    LSI RAID 10 (WD SSDS) 463.80 GB

    INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
    INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
    INTEL RAID 1 SEAGATE HYBRID 931.51 GB
    PSU
    SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
    Case
    ThermalTake Level 10 GT (among others)
    Cooling
    Noctua is my favorite and I use it in my main. I also own various other coolers.
    Keyboard
    all kinds.
    Mouse
    all kinds
    Internet Speed
    360 mbps - 1 gbps (depending)
    Browser
    FIREFOX
    Antivirus
    KASPERSKY (no apologies)
    Other Info
    Gave Dell touch screen with Windows 11 to daughter and got me an OTVOC. Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
I also started the think the issue is the CPU a lot of people reported problems because of the same model, well I hope they do fix it and not return it without repair, thank you for thr assistance @zbook I appreciate all the help!

I will report back when I get the laptop back!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix G614JV

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thanks I'll mention it to them! I hope they hand it to someone good at this
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix G614JV
These are free tests so you can run before or after Asus servicing.
(they have a pay option too)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook I got my laptop back and they said they replaced the motherboard, they didn't specify a reason they just said the motherboard was failing (I asked them via email to give me more info I am still waiting for the response), so far I haven't faced any issues it's working great and no BSODs!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Strix G614JV
That's great news.

After you've used the motherboard for 3 - 5 days please post a new V2 share link into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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