Laptop keeps crashing

Hi, yesterday my Lenovo laptop(windows 11) crashed while playing a 20 years old game.
It didnt just crash, the game went pixelated and then my laptop went black.
When i tried to reopen it, after not even a minute, the screen went black yet the pc kept running, the engine really loud.
Sometimes i manage to open it, and it crashes immediately, other times it just starts but the screen is black.
Sometimes it says windows 11 failed to load correctly.
What might be the problem? Malware infection? I dont think its related to the game cause i've had it for months now and played several hours.
When i tried to factory reset the pc, it just doesnt do it, my homepage opens, with everything still there, and then crashes out same as before. I'll give information about the laptop i own as soon as i find out.
Im immensely illiterate in technology, im blind to what i should do and i cant really do anything since it goes black in a matter of seconds, when it opens in the first place

Another update:
Im trying to factory reset it completely, without keeping my files and what not, the process is stuck at 22% and the "loadind" thingy is stuck as well. Im really desperate

Lenovo V15-ADA
Model nane: 82C7

Have you tried shutting it down by holding the power button down for about ten seconds? If you try and start Windows there should be a Function key to press when the very first screen appears that will launch Windows Recovery. If you don't know it, launch Windows and straight away shut down by pressing the power key for about ten seconds. After five attempts the laptop should just boot into recovery.

Have done any tweaking or fiddling recently?

See if you can launch Lenovo recovery by using the Novo button which has to be pressed with something like an unbent paper clip.

I would check RAM and disk. If hardware is OK, it might be due to overheating. Use an air spray or blower and blow away as much dust as possible from the air vents. If you are a little more advanced you can replace the thermal paste between the CPU and the heatsink with fresh, or ask for a professional service. Also update your graphics driver just in case it was replaced by Windows Update.

Please run the Lenovo bootable diagnostics > take pictures > post images or share links displaying the tests performed with results

I wonder how they made out with the factory reset? Their last post was on Wednesday.

marcel00 said:

Another update:
Im trying to factory reset it completely, without keeping my files and what not, the process is stuck at 22% and the "loadind" thingy is stuck as well. Im really desperate

Click to expand...

This would indicate that your HDD/SSD is beginning to fail and the drive needs to be replaced.
You can test this theory by running the Lenovo Diagnostics

Your CPU fan may be failing or stuck as another reason.