Laptop keeps crashing - ASUS Zenbook

My laptop crashes every one or two hours. There's no pattern that I know of. It started doing this maybe two or three weeks ago.

I have an ASUS Zenbook Q536FD running Windows 11 Home 10.0.26200 Build 2600.

It's over 7 years old, not sure when I bought it. no warranty left.

Mini dumps and V2 zip here: Windows 11 Mini Dump and V2 - Google Drive


C:\>systeminfo

OS Name: Microsoft Windows 11 Home
OS Version: 10.0.26200 N/A Build 26200
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization: N/A
Product ID: 00325-81110-41265-AAOEM
Original Install Date: 7/1/2025, 6:06:30 AM
System Boot Time: 12/15/2025, 10:25:12 PM
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: ZenBook Q536FD_Q536FD
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 142 Stepping 11 GenuineIntel ~1792 Mhz
BIOS Version: American Megatrends Inc. Q536FD.306, 5/31/2019
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 16,203 MB
Available Physical Memory: 4,689 MB
Virtual Memory: Max Size: 21,579 MB
Virtual Memory: Available: 7,886 MB
Virtual Memory: In Use: 13,693 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Hotfix(s): 5 Hotfix(s) Installed.
[01]: KB5066128
[02]: KB5054156
[03]: KB5072033
[04]: KB5067035
[05]: KB5071142
Network Card(s): 2 NIC(s) Installed.
[01]: TAP-Windows Adapter V9
Connection Name: Local Area Connection
Status: Media disconnected
[02]: Intel(R) Wireless-AC 9560 160MHz
Connection Name: Wi-Fi
Virtualization-based security: Status: Not enabled
App Control for Business policy: Enforced
App Control for Business user mode policy: Off
Security Features Enabled:
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

Please perform the following steps:




1) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums




2) Temporarily uninstall Malwarebytes using the applicable uninstall tool:





3) Reinstall the Intel chipset drivers:





4) Create a new restore point:

Create System Restore Point in Windows 10





5) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

MemTest86+ - Test RAM




6) Run Sea Tools Long generic test (all drives) > post images or share links






7) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.




8) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums





Make sure that this runs only after the prior three steps for each drive.



9) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 6, 7 and 8)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART



10) Please make sure that all of the above steps are performed in sequence

These steps / tests can be performed overnight while sleeping:
a) Memtest86+
b) Sea Tools Long generic test
c) HD Tune Full error scan
d) Chkdsk /b /v

I'm working on getting this information. My laptop will not run long enough for the Seagate test to finish. It crashes within an hour. I will post the rest when I have it.

Minidumps and other diagnostic files: Windows 11 Crash Diagnostics - Google Drive

V2: V2_DESKTOP-C7A4GLI-(2025-12-15_22-15-10).zip

Tuneup log: 02 Tuneup.log

Memtest86: 20251217_183242.jpg

For Sea Tools please run the flash drive (bootable application) for the Long generic tests.



Memtest86+
16 GB 24 passes 0 errors test pass

Tuneup plus good

zbook said:

For Sea Tools please run the flash drive (bootable application) for the Long generic tests.

Click to expand...

Thanks. Didn't know that was an option.

Seatest passed. Going to run the next tests.

After completing chkdsk /b /v and HDS:




1) Choose one of the temperature monitoring software applications: Speed fan, Speecy, HW monitor:

SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer

Speccy - Free Download - Piriform: Speccy - System Information - Free

HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID




2) Run Prime95 - Stress Test Your CPU

Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials

a) Record the maximum temperature and post the maximum temperature into the thread

b) Record test duration and post the uninterrupted test duration into the thread

c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)




3) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials

FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:

Please make note of the importance of temperature monitoring and aborting the test in the GPU link.

a) Record the maximum temperature and post the maximum temperature into the thread.

b) Record the test duration and post the uninterrupted test duration into the thread.

c) Aim for testing 1 hour.

chkdsk on D: ran fine, it took hours. Log here: Drive D chckdsk.txt

Something strange seems to be happening when I try chkdsk on C:
When I restart it, it takes about 8 seconds before it finishes, then it starts up. chkdsk on C.mp4
Then I can't find the log in the event viewer.
Did it run or not?

1) Please create a bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso):







2) Boot to the MCT (iso) > command prompt > type these commands:




bcdedit | find "osdevice"

diskpart
lis dis
lis vol
sel dis 1
det dis
lis par
sel dis 2
det dis
lis par
sel dis 3
det dis
lis par
exit

chkdsk /b /v W:
(change the drive letter W: to the drive letter displayed in the result for the osdevice partition)

chkdsk: chkdskFromEvent.log

Haven't had a crash in hours. Maybe it helped. Also running speedfan (pic below). Occasionally it does get hot (apparently). But I'm not sure how hot is too hot. It seems to go through cycles, getting hot, then cooling back down.

Please post a new V2 share link into the newest post.


Repeat chkdsk /b /v on the Windows drive (run overnight while sleeping) using the flash drive Windows RE command prompt.

bcdedit | find "osdevice"

(prior post edited)



chkdsk:

If it helps, I copied from the terminal when running chkdsk and put it into files:
File 1: Drive D chckdsk.txt
File 2: chkdisk output 2.txt

Also, new V2 is here: V2 DESKTOP-C7A4GLI-(2025-12-22_23-32-06).zip

Laptop just crashed again, so not fixed yet.

I'll look at some of the other tests

1) Uninstall McAfee AV using the applicable uninstall tool:




2) After the new BSOD and uninstalling McAfee > post a new V2 share link into the newest post



3) Boot to the flash drive Windows RE > command prompt > copy and paste:

bcdedit | find "osdevice"

fsutil dirty set W:

(change the drive letter W: to the drive letter displayed in the result for the osdevice partition)

Post images or share links.



4) Reboot so it runs an automatic chkdsk.



5) Reboot to the flash drive Windows RE > command prompt > copy and paste:

bcdedit | find "osdevice"

chkdsk /b /v W:

(change the drive letter W: to the drive letter displayed in the result for the osdevice partition)

Post images or share links before rebooting



6) Allow it to run overnight while sleeping



7) After the repeat chkdsk testing run Prime95 and Furmark

For each > take pictures > post images or share links



8) Post a new V2 share link into the newest post