MSI laptop keeps crashing


Masternewb

Member
Local time
5:47 PM
Posts
1
OS
Windows 11
My wife newer laptop she got 5 months keeps on blue screening about every week. I have done drivers and bios update. Just crashed again. I checked event viewer and saw this. Wondering if that could be causing the crashing issue. Not sure where to go for T/S.

Windows cannot load the extensible counter DLL "C:\Windows\system32\sysmain.dll" (Win32 error code The specified module could not be found.)

The description for Event ID 4096 from source VBScriptDeprecationAlert cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the event.The following information was included with the event: VBScript is scheduled for deprecation. Our telemetry indicates that your system is currently utilizing VBScript.We strongly recommend identifying and migrating away from any VBScript dependencies at the earliest.The following process has been detected as using VBScript. The associated process tree and call stack are provided below to assist in identifying the scenario in which VBScript was invoked.ProcessName = "cscript.exe"ProcessTree = "cscript.exe;MSI.CentralServer.exe;MSI_Central_Service.exe;services.exe;wininit.exe"CallStack = "vbscript.dll+0x3BAC3;vbscript.dll+0x3ADBC;vbscript.dll+0x1F228;cscript.exe+0x487D;cscript.exe+0x63E5;cscript.exe+0x568A;cscript.exe+0x50AB;cscript.exe+0x4E28;KERNEL32.dll+0x15D49;ntdll.dll+0x6D83B;ntdll.dll+0x6D7C1"ProcessTreeEnhanced = "cscript.exe(""cscript.exe" //Nologo <path>\slmgr.vbs /dli");MSI.CentralServer.exe("<path>\Program Files <path>\MSI <path>\MSI.CentralServer.exe"");MSI_Central_Service.exe("<path>\Program Files <path>\MSI <path>\MSI_Central_Service.exe"");services.exe;wininit.exe"The message resource is present but the message was not found in the message table
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    Intel Core Ultra 9 275HX
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 5070
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

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