Laptop Refuses to Wake Up From Sleep. But Identical Unit does Wake up.

pacificSurf · Jan 25, 2024

I bought 2 of these identical Yoga 7i Laptops, 13th gen. Both new.
The first one woke up from sleep just fine before I returned it because of a broken space bar. The 2nd unit I have will not. The power button LED blinks slowly during sleep mode as it should. Its telling you its in sleep mode.
But if you press power button, or the keyboard, opening the lid, plugging in power cord.... it will NOT wake up from sleep. I have to force shutdown with long press on power.

I've researched this for 3 days now trying lots of things. Any ideas?
-Bios has been updated.
-Reset all power plan settings
-All windows updates installed.
-All driver updates
-Driver scan/update directly from Lenovos software
-Keyboard is enabled to wake this device in device manager
-turned fast start up OFF

I dont think modernstandby has anything to do with it because the other unit worked fine from sleep, but Im attaching a screenshot of my Modern standby results incase it does.

Windows 11 Pro
22631.3007

glasskuter · Jan 25, 2024

According to that powercfg report this particular device does not use modern standby but S3 sleep.

pacificSurf said:
turned fast start up OFF

Also, not according to that report. Fast startup and hibernate are on. I suggest you turn off hibernate (which will also turn off fast startup) and use the S3 sleep by using power options and setting sleep after to your desired time.

Enable or Disable Hibernate in Windows 11 Tutorial

This tutorial will show you how to enable or disable hibernate and restore or delete the hiberfil.sys file in Windows 11. Hibernate is a power-saving state designed primarily for laptops, and might not be available for all PCs. (For example, PCs with Modern Standby may not have hibernate...

www.elevenforum.com

pacificSurf · Jan 26, 2024

glasskuter said:
According to that powercfg report this particular device does not use modern standby but S3 sleep.

Also, not according to that report. Fast startup and hibernate are on. I suggest you turn off hibernate (which will also turn off fast startup) and use the S3 sleep by using power options and setting sleep after to your desired time.

Enable or Disable Hibernate in Windows 11 Tutorial

This tutorial will show you how to enable or disable hibernate and restore or delete the hiberfil.sys file in Windows 11. Hibernate is a power-saving state designed primarily for laptops, and might not be available for all PCs. (For example, PCs with Modern Standby may not have hibernate...

www.elevenforum.com

I turned fast startup back on after it did not work.

So the first laptop I had, had hibernate enabled and was still able to put the laptop to sleep and wake it just fine.

I also want to be able to keep hibernate as an option.

I will try disabling hibernate just to test if it fixes the sleep issue though. But then I lose hibernate.

zbook · Jan 26, 2024

If turning off windows fast startup does not help then run some windows troubleshooters.

msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceDiagnostic

If available, click view detailed information > post images or share links

These Dell and HP links may have useful steps to troubleshoot the Lenovo computers.

Windows 11 and Windows 10: Troubleshooting sleep and hibernation issues on your Dell Computer | Dell US

https://support.hp.com/us-en/document/ish_3046046-2885219-16

x BlueRobot · Jan 26, 2024

Could you please open command prompt and then the following command:

Code:

powercfg /devicequery wake_armed

Please post the output in your next post.

pacificSurf · Jan 26, 2024

x BlueRobot said:
Could you please open command prompt and then the following command:

Code:

powercfg /devicequery wake_armed

Please post the output in your next post.

Results:

pacificSurf · Jan 26, 2024

zbook said:
If turning off windows fast startup does not help then run some windows troubleshooters.

msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceDiagnostic

If available, click view detailed information > post images or share links

These Dell and HP links may have useful steps to troubleshoot the Lenovo computers.

Windows 11 and Windows 10: Troubleshooting sleep and hibernation issues on your Dell Computer | Dell US

https://support.hp.com/us-en/document/ish_3046046-2885219-16

Attached is the view detailed info, its too long for a screenshot so I saved as PDF.

Then second image is the results of the hardware troubleshooter, says to restart to apply some driver updates even though windows and lenovo said I had no updates including optional

zbook · Jan 26, 2024

Please reboot the computer then run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

pacificSurf · Jan 26, 2024

glasskuter said:
According to that powercfg report this particular device does not use modern standby but S3 sleep.

Also, not according to that report. Fast startup and hibernate are on. I suggest you turn off hibernate (which will also turn off fast startup) and use the S3 sleep by using power options and setting sleep after to your desired time.

Enable or Disable Hibernate in Windows 11 Tutorial

This tutorial will show you how to enable or disable hibernate and restore or delete the hiberfil.sys file in Windows 11. Hibernate is a power-saving state designed primarily for laptops, and might not be available for all PCs. (For example, PCs with Modern Standby may not have hibernate...

www.elevenforum.com

I tried to turn off hibernate. For that tutorial you basically just set it to zero minutes and then it turns off hibernate apparently. But yet I was still able to go into hibernate mode though and wake up from hibernate just fine with everything still saved, so I'm not sure that even turned off hibernate.

But anyways, the issue about sleep did not resolve. When I got into Sleep mode I still get the flashing and blinking light on my power button indicating it's in sleep mode but nothing will wake it up except a forced shutdown

pacificSurf · Jan 26, 2024

zbook said:
Please reboot the computer then run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Done, drive link: YOGA7-(2024-01-26_18-27-04).zip

zbook · Jan 27, 2024

1) Please run overnight while sleeping:

Full hardware diagnostic suite (112 min) > take pictures > post share links displaying the tests performed wit results

laptops and netbooks :: yoga series :: yoga 7 14irl8 - Lenovo Support US

pcsupport.lenovo.com

2) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Run Gather additional dump files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

4) Reinstall the BIOS:

BIOS Update for Windows 11 (64-bit) - Yoga 7 14IRL8, Yoga 7 16IRL8 - Lenovo Support US

pcsupport.lenovo.com

Code:

Event[6541]
  Log Name: System
  Source: ACPI
  Date: 2024-01-24T19:00:18.8750000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Yoga7
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Code:

Event[7229]
  Log Name: System
  Source: ACPI
  Date: 2024-01-24T21:04:48.8950000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Yoga7
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Code:

Event[5139]
  Log Name: System
  Source: ACPI
  Date: 2024-01-22T12:17:10.5210000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Yoga7
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Code:

Event[3938]
  Log Name: System
  Source: ACPI
  Date: 2024-01-16T14:08:04.9250000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Yoga7
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Code:

Event[627]
  Log Name: System
  Source: ACPI
  Date: 2024-01-13T19:30:30.9740000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-PN3P2PJ
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

x BlueRobot · Jan 27, 2024

pacificSurf said:
Results:

Thanks, your keyboard and mouse should be able to wake the system from sleep. Let's double check with the following:

Code:

powercfg /devicequery wake_from_S3_supported

pacificSurf · Jan 27, 2024

zbook said:
1) Please run overnight while sleeping:

2) Run Tuneup plus > post a share link

3) Run Gather additional dump files > post a share link

4) Reinstall the BIOS:

1) Lenovos Hardware Diagnostic scan results, everything passed except stuff I dont have (RAID, Ethernet, HDD). Except it said no fan detected? idk but i doubt that has anything to do with my sleep problem. Fan is running fine.

2) Tune up Plus results: Tuneup.log

3) Gather Additional Dump Files tool results: LiveKernel Reports 2024-01-27 (18-41-12).zip

4) It would not let me reinstall bio because its the same version,

pacificSurf · Jan 27, 2024

x BlueRobot said:
Thanks, your keyboard and mouse should be able to wake the system from sleep. Let's double check with the following:

Code:

powercfg /devicequery wake_from_S3_supported

ran that, see attached

zbook · Jan 27, 2024

See if you can:

a) Reset the BIOS:

Page Not Found - Lenovo Support US

support.lenovo.com

b) Contact Lenovo support: (the computer is under warranty)

The embedded controller (EC) did not respond within the specified timeout period.
This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly.
You should check with your computer manufacturer for an upgraded BIOS.
In some situations, this error may cause the computer to function incorrectly.

Code:

BIOS_VERSION:  LHCN21WW

BIOS_DATE:  10/24/2023

pacificSurf · Jan 28, 2024

zbook said:
See if you can:

a) Reset the BIOS:

Page Not Found - Lenovo Support US

support.lenovo.com

b) Contact Lenovo support: (the computer is under warranty)

Code:

BIOS_VERSION: LHCN21WW BIOS_DATE: 10/24/2023

yeah, I did the Default reset preset thing already in BIOS. It did not seem like much of a reset to me, it's just changing back to default settings in the bios I think. No effect

Lenovo support is a nightmare to exercise the warranty. Months without a laptop.

1) I could put the bios file on a USB formated as fat32. BOOT from it and try force installing it. Or is that risky? or maybe doesn't matter? Idk

2) reset windows (reinstall all files and drivers)

3) reset the Embedded controller. Not. Sure if that can be done or even means anything, but I do seem to find posts about it online where people said they were able to reset their controller if that's what they really were doing here --> English Community-Lenovo Community

zbook · Jan 28, 2024

See if Lenovo has telephone warranty support.

Check to see if these Lenovo links can or cannot be applied to this computer.

Page Not Found - Lenovo Support US

support.lenovo.com

English Community-Lenovo Community

pacificSurf · Jan 28, 2024

zbook said:
See if Lenovo has telephone warranty support.

Check to see if these Lenovo links can or cannot be applied to this computer.

Page Not Found - Lenovo Support US

support.lenovo.com

English Community-Lenovo Community

thanks. that tool says it's not compatible with my laptop.

I tried doing a system restore today to undo some of the windows updates, try it. now I can't even login, get BSOD " bad system config info" error.
then none of the reset options work: check it out:

lol. Unbelievable

Could bitLocker have any relation to this? Like it's encrypting the drive so it can't communicate with the IO when it's sleep mode or something? Idk

It shouldn't because In the previous laptop I had BitLocker enabled and sleep worked fine. I also tried suspending BitLocker but it's not technically decrypted, it's just temporary.

pacificSurf · Jan 28, 2024

Okay I undid the system restore and am back to yesterday's status. Phew. Lol

1 other thing, since this seems to be related the the ACPI, can reinstalling the Acpi firmware\driver be done? Is there a particular driver I should uninstall then reinstall manually?

I couldn't find anything for it I'm not sure if that's a built-in windows thing or if it's provided by the manufacturer, or Intel handles that?

zbook · Jan 28, 2024

New laptops should not have BSOD.

They have preinstalled OEM operating systems, drivers, BIOS, hardware, etc.

The computer manufacturer is responsible for all of the above at the time of the sale.

Please contact Lenovo for a Return Merchandise Authorization (RMA).