Laptop Refuses to Wake Up From Sleep. But Identical Unit does Wake up.


pacificSurf

Member
Local time
12:40 PM
Posts
43
OS
windwos 11 pro
I bought 2 of these identical Yoga 7i Laptops, 13th gen. Both new.
The first one woke up from sleep just fine before I returned it because of a broken space bar. The 2nd unit I have will not. The power button LED blinks slowly during sleep mode as it should. Its telling you its in sleep mode.
But if you press power button, or the keyboard, opening the lid, plugging in power cord.... it will NOT wake up from sleep. I have to force shutdown with long press on power.

I've researched this for 3 days now trying lots of things. Any ideas?
-Bios has been updated.
-Reset all power plan settings
-All windows updates installed.
-All driver updates
-Driver scan/update directly from Lenovos software
-Keyboard is enabled to wake this device in device manager
-turned fast start up OFF

I dont think modernstandby has anything to do with it because the other unit worked fine from sleep, but Im attaching a screenshot of my Modern standby results incase it does.

Windows 11 Pro
22631.3007
 

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My Computer

System One

  • OS
    windwos 11 pro
According to that powercfg report this particular device does not use modern standby but S3 sleep.
turned fast start up OFF
Also, not according to that report. Fast startup and hibernate are on. I suggest you turn off hibernate (which will also turn off fast startup) and use the S3 sleep by using power options and setting sleep after to your desired time.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
According to that powercfg report this particular device does not use modern standby but S3 sleep.

Also, not according to that report. Fast startup and hibernate are on. I suggest you turn off hibernate (which will also turn off fast startup) and use the S3 sleep by using power options and setting sleep after to your desired time.
I turned fast startup back on after it did not work.

So the first laptop I had, had hibernate enabled and was still able to put the laptop to sleep and wake it just fine.

I also want to be able to keep hibernate as an option.

I will try disabling hibernate just to test if it fixes the sleep issue though. But then I lose hibernate.
 

My Computer

System One

  • OS
    windwos 11 pro

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Could you please open command prompt and then the following command:

Code:
powercfg /devicequery wake_armed

Please post the output in your next post.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Could you please open command prompt and then the following command:

Code:
powercfg /devicequery wake_armed

Please post the output in your next post.
Results:
 

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My Computer

System One

  • OS
    windwos 11 pro
If turning off windows fast startup does not help then run some windows troubleshooters.

msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceDiagnostic

If available, click view detailed information > post images or share links



These Dell and HP links may have useful steps to troubleshoot the Lenovo computers.



Attached is the view detailed info, its too long for a screenshot so I saved as PDF.

Then second image is the results of the hardware troubleshooter, says to restart to apply some driver updates even though windows and lenovo said I had no updates including optional
 

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My Computer

System One

  • OS
    windwos 11 pro
Please reboot the computer then run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
According to that powercfg report this particular device does not use modern standby but S3 sleep.

Also, not according to that report. Fast startup and hibernate are on. I suggest you turn off hibernate (which will also turn off fast startup) and use the S3 sleep by using power options and setting sleep after to your desired time.
I tried to turn off hibernate. For that tutorial you basically just set it to zero minutes and then it turns off hibernate apparently. But yet I was still able to go into hibernate mode though and wake up from hibernate just fine with everything still saved, so I'm not sure that even turned off hibernate.

But anyways, the issue about sleep did not resolve. When I got into Sleep mode I still get the flashing and blinking light on my power button indicating it's in sleep mode but nothing will wake it up except a forced shutdown
 

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My Computer

System One

  • OS
    windwos 11 pro
Please reboot the computer then run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.


Done, drive link: YOGA7-(2024-01-26_18-27-04).zip
 

My Computer

System One

  • OS
    windwos 11 pro
1) Please run overnight while sleeping:

Full hardware diagnostic suite (112 min) > take pictures > post share links displaying the tests performed wit results




2) Run Tuneup plus > post a share link







3) Run Gather additional dump files > post a share link






4) Reinstall the BIOS:







Code:
Event[6541]
  Log Name: System
  Source: ACPI
  Date: 2024-01-24T19:00:18.8750000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Yoga7
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.


Code:
Event[7229]
  Log Name: System
  Source: ACPI
  Date: 2024-01-24T21:04:48.8950000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Yoga7
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.


Code:
Event[5139]
  Log Name: System
  Source: ACPI
  Date: 2024-01-22T12:17:10.5210000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Yoga7
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.


Code:
Event[3938]
  Log Name: System
  Source: ACPI
  Date: 2024-01-16T14:08:04.9250000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Yoga7
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.


Code:
Event[627]
  Log Name: System
  Source: ACPI
  Date: 2024-01-13T19:30:30.9740000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-PN3P2PJ
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thanks, your keyboard and mouse should be able to wake the system from sleep. Let's double check with the following:

Code:
powercfg /devicequery wake_from_S3_supported
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
1) Please run overnight while sleeping:


2) Run Tuneup plus > post a share link

3) Run Gather additional dump files > post a share link

4) Reinstall the BIOS:

1) Lenovos Hardware Diagnostic scan results, everything passed except stuff I dont have (RAID, Ethernet, HDD). Except it said no fan detected? idk but i doubt that has anything to do with my sleep problem. Fan is running fine.
Screenshot 2024-01-27 182505.png
Screenshot 2024-01-27 182440.png

2) Tune up Plus results: Tuneup.log

3) Gather Additional Dump Files tool results: LiveKernel Reports 2024-01-27 (18-41-12).zip

4) It would not let me reinstall bio because its the same version,

Screenshot 2024-01-27 183432.png
 

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My Computer

System One

  • OS
    windwos 11 pro
Thanks, your keyboard and mouse should be able to wake the system from sleep. Let's double check with the following:

Code:
powercfg /devicequery wake_from_S3_supported
ran that, see attached
 

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My Computer

System One

  • OS
    windwos 11 pro
See if you can:


a) Reset the BIOS:



b) Contact Lenovo support: (the computer is under warranty)

The embedded controller (EC) did not respond within the specified timeout period.
This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly.
You should check with your computer manufacturer for an upgraded BIOS.
In some situations, this error may cause the computer to function incorrectly.




Code:
BIOS_VERSION:  LHCN21WW

BIOS_DATE:  10/24/2023
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
See if you can:

a) Reset the BIOS:



b) Contact Lenovo support: (the computer is under warranty)






Code:
BIOS_VERSION:  LHCN21WW

BIOS_DATE:  10/24/2023
yeah, I did the Default reset preset thing already in BIOS. It did not seem like much of a reset to me, it's just changing back to default settings in the bios I think. No effect ☹️

Lenovo support is a nightmare to exercise the warranty. Months without a laptop.


1) I could put the bios file on a USB formated as fat32. BOOT from it and try force installing it. Or is that risky? or maybe doesn't matter? Idk 🤔

2) reset windows (reinstall all files and drivers)

3) reset the Embedded controller. Not. Sure if that can be done or even means anything, but I do seem to find posts about it online where people said they were able to reset their controller if that's what they really were doing here --> English Community-Lenovo Community
 

My Computer

System One

  • OS
    windwos 11 pro

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
See if Lenovo has telephone warranty support.

Check to see if these Lenovo links can or cannot be applied to this computer.

thanks. that tool says it's not compatible with my laptop.

I tried doing a system restore today to undo some of the windows updates, try it. now I can't even login, get BSOD " bad system config info" error.
then none of the reset options work: check it out:

lol. Unbelievable 😅

Could bitLocker have any relation to this? Like it's encrypting the drive so it can't communicate with the IO when it's sleep mode or something? Idk

It shouldn't because In the previous laptop I had BitLocker enabled and sleep worked fine. I also tried suspending BitLocker but it's not technically decrypted, it's just temporary.
 

My Computer

System One

  • OS
    windwos 11 pro
Okay I undid the system restore and am back to yesterday's status. Phew. Lol

1 other thing, since this seems to be related the the ACPI, can reinstalling the Acpi firmware\driver be done? Is there a particular driver I should uninstall then reinstall manually?

I couldn't find anything for it I'm not sure if that's a built-in windows thing or if it's provided by the manufacturer, or Intel handles that?
 
Last edited:

My Computer

System One

  • OS
    windwos 11 pro
New laptops should not have BSOD.

They have preinstalled OEM operating systems, drivers, BIOS, hardware, etc.

The computer manufacturer is responsible for all of the above at the time of the sale.

Please contact Lenovo for a Return Merchandise Authorization (RMA).
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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