Solved Lenovo Laptop w/ Windows 11 crashes multiple times a day (Realtek)

doccie · Mar 2, 2022

Hi,

Been using Windows for about a month now. First week was great, but now it's just crashing on me continuously.
There are two general problems:

Problem 1: When putting my laptop to sleep for a few hours, about 60% of the time I notice it has rebooted when I wake it back up. It seems to be waking from sleep randomly and then crashing.
Problem 2: When I disconnect my laptop from my Lenovo dock and then reconnect it, my external mouse and keyboard (connected to the Lenovo USB-C Dock Gen 2) stop working. A restart will fix this, but restarting will without fail cause Windows to hang on 'Restarting...' and I will need to hard reboot the system.

Problem 1 produces the 'Windows stopped working' error message in the screenshot attached. Problem details are as follows:

Description
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x000000000000012c, 0xffff930f0bfdf040, 0xfffff804346fb800). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 470064f9-e158-42ac-ae52-25890bc3bdf2.

Device specifications:

Processor AMD Ryzen 7 PRO 4750U with Radeon Graphics 1.70 GHz
Installed RAM 16,0 GB (13,7 GB usable)
Product ID 00330-53254-92394-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Windows specifications:

Edition Windows 11 Pro
Version 21H2
Installed on ‎08/‎02/‎2022
OS build 22000.527
Experience Windows Feature Experience Pack 1000.22000.527.0

The system is less than a year old and is still under warranty.
The Lenovo docking station was purchased together with the laptop.

Log collector output is available here:

LAPTOP-DIBFAML6-(2022-03-02_11-36-03).zip

drive.google.com

glasskuter · Mar 2, 2022

This thread needs to be moved to the BSOD Crash Analysis category. You will need to provide some additional information for it to get the attention it deserves.

thomaseg1 · Mar 2, 2022

doccie said:
Hi,

Problem 2: When I disconnect my laptop from my Lenovo dock and then reconnect it, my external mouse and keyboard (connected to the Lenovo USB-C Dock Gen 2) stop working. A restart will fix this, but restarting will without fail cause Windows to hang on 'Restarting...' and I will need to hard reboot the system

Well for this problem it is simple. Docks aren't made hot-swappable. You should always turn off your computer when connecting or disconnecting the dock. Remember power is flowing through it and you risk damaging your computer.

doccie · Mar 2, 2022

thomaseg1 said:
Well for this problem it is simple. Docks aren't made hot-swappable. You should always turn off your computer when connecting or disconnecting the dock. Remember power is flowing through it and you risk damaging your computer.

Thank you for the reply and I am sorry but:

This completely negates the reason for having a Dock: I am in and out of meetings all day, unplugging and replugging my laptop. I purchased a dock to be able to plug in one cable instead of four (mouse, keyboard, monitor and headphones)
This used to work on Windows 10 in the exact same configuration, so this is a degradation of functionality.
This also used to work on all previous docks I have used (I've been using docks since 2010) and I am not able to find any user manual online that states that my laptop has to be turned off.

wiganken · Mar 2, 2022

Have you updated Windows 11 drivers for your Lenovo dock?

glasskuter · Mar 2, 2022

@doccie you might want to complete your computer profile to include the model of your Lenovo and state whether Windows 11 was an upgrade or a clean install. Also, I agree that if appropriate drivers are installed for your dock, it should be hot swappable, at least the one I use on an old HP tablet is.

doccie · Mar 2, 2022

wiganken said:
Have you updated Windows 11 drivers for your Lenovo dock?

I keep my drivers up to date automatically via the Lenovo Vantage tool.
However, I just ran a forced manual update using the drivers on the website and there were some changes to the DisplayPort hub and audio codecs (see screenshot - left is old, right is new).

Quick note that this is the Windows 10 driver, there doesn't seem to be an official update yet for Windows 11 support.

glasskuter said:
@doccie you might want to complete your computer profile to include the model of your Lenovo and state whether Windows 11 was an upgrade or a clean install. Also, I agree that if appropriate drivers are installed for your dock, it should be hot swappable, at least the one I use on an old HP tablet is.

Thanks, just added that information as well.

glasskuter · Mar 2, 2022

Oh that is a gnarally looking reliability monitor. Your not going to like my suggestion but I would back up my personal files and do a clean install of 11. I am not a fan of using an upgrade as things can carry over from the old OS into the new one, so I usually do a clean install from the get-go. I know how much a pain it is to reinstall everything, but sometimes it's necessary if you don't want to run with a buggy system.

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...

www.elevenforum.com

glasskuter · Mar 2, 2022

@zbook @FreeBooter take a look at this for this poster

doccie · Mar 2, 2022

glasskuter said:
Oh that is a gnarally looking reliability monitor. Your not going to like my suggestion but I would back up my personal files and do a clean install of 11. I am not a fan of using an upgrade as things can carry over from the old OS into the new one, so I usually do a clean install from the get-go. I know how much a pain it is to reinstall everything, but sometimes it's necessary if you don't want to run with a buggy system.

Clean Install Windows 11

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...

www.elevenforum.com

Most of my files are in the cloud or on github anyway, so shouldn't be much of a problem :)
Already contemplated switching back to Windows 10, considering Lenovo doesn't really seem to want to support Windows 11 yet at this point.

wiganken · Mar 3, 2022

Switching back to Windows 10 seems your best bet, but out of interest have you looked if there any new docks around that specifically state that they do support Windows 11?
Windows 11 is so new that there may be none available. Another reason to switch back to Windows 10.

DigitalGoat · Mar 3, 2022

Compatibility is a muddy issue at the moment, since Windows 11 can use drivers originally coded for Windows 10, it is easy for companies to claim Windows 11 support without needing to specifically re-code drivers.
This leaves the users in the position of being guinea pigs, attempting to use hardware under Windows 11 and finding/ reporting issues, then having to wait for driver updates before the hardware works correctly.
That being said, Windows 11 in general has decent out of box support for most devices and is very good at working with older drivers, for example I have an 11 year old graphics tablet & pen that works flawlessly with no additional drivers needed (also worked on Win10 the same) and an older Brother laser printer using 2016 manufacturers drivers without issues (Brother recently tested all their products and drivers for compatibility, releasing updated drivers as needed).
Everyone's experience will differ and some companies are much slower to react or even bother with updates for previous gen hardware, let alone much older devices.

philc43 · Mar 3, 2022

Hello @doccie :)

For Problem 1 - I've looked at the crash dump files for your system and they are all consistently reporting the same problem with a device which is identified as:
HARDWARE_ID_BUS_TYPE: PCI
HARDWARE_VENDOR_ID: VEN_10EC
HARDWARE_DEVICE_ID: DEV_816D
HARDWARE_SUBSYS_ID: SUBSYS_508117AA
HARDWARE_REV_ID: REV_0E

From the logfiles we can see that this is:
Realtek PCIe GbE Family Controller PCI\VEN_10EC&DEV_8168&SUBSYS_508117AA&REV_0E\01000000684CE00000

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\RT68DCX21X64.INF_AMD64_1AFB7E8868E34D86\RT68DCX21X64.SYS (1166.2.909.2021, 498,38 KB (510.344 bytes), 08/02/2022 19:09)

It looks as if this driver was updated on 8 Feb 2022 to one provided by Microsoft Update? (You might be able to check this with Update History). It might be worth returning to the Driver provided by Lenovo even though it is for Win10 - either try a rollback of the driver or use the link below:

Realtek LAN Adapter Software for Windows 10 (Version 2004 or later) - ThinkPad P14s Gen 1 (Machine Types: 20Y1, 20Y2 - Lenovo Support GB

pcsupport.lenovo.com

Code:

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffd28ef9de4040, The thread currently holding on to the Pnp lock.
Arg4: ffffcf063d037800, nt!TRIAGE_9F_PNP on Win7 and higher

Debugging Details:
------------------

Partial extract below:

DRVPOWERSTATE_SUBCODE:  4

HARDWARE_ID_BUS_TYPE:  PCI

HARDWARE_VENDOR_ID:  VEN_10EC

HARDWARE_DEVICE_ID:  DEV_816D

HARDWARE_SUBSYS_ID:  SUBSYS_508117AA

HARDWARE_REV_ID:  REV_0E

HARDWARE_ID:  PCI\VEN_10EC&DEV_816D&SUBSYS_508117AA&REV_0E

IMAGE_NAME:  usbehci.sys

MODULE_NAME: usbehci

FAULTING_MODULE: fffff80212fb0000 usbehci

doccie · Mar 3, 2022

Thanks for the feedback @philc43 :)
Downgraded the Realtek driver... curious to see what happens! :crossed

doccie · Mar 7, 2022

doccie said:
Thanks for the feedback @philc43 :)
Downgraded the Realtek driver... curious to see what happens!

No luck unfortunately. Still experienced quite some crashes throughout the weekend.
Looks like I'll be going back to Windows 10 somewhere in the near future.

Stigg · Mar 7, 2022

Have a look in your Local CrashDumps folder to see if there are any crash dumps there.

%LocalAppdata%\CrashDumps

zbook · Mar 7, 2022

doccie ,

Please replace or find an alternative to the Realtek PCIe GbE Family Controller.

Clean installation of Windows 10 should confirm the malfunctioning hardware.

doccie · Mar 10, 2022

Thanks for the help everyone. I've reverted back to Windows 10 yesterday. Will update if the problem persists, but hope this will be the end of my trouble.

zbook · Mar 10, 2022

Use the computer regularly for a week and then post a new V2.

Monitor the computer using the Reliability Monitor:

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using

When it comes to hidden gems in Windows, nothing beats the Reliability monitor tool, hidden behind a link inside of another tool that you don't use either.

www.howtogeek.com

Rich (BB code):

Event[20182]
  Log Name: System
  Source: rt68cx21
  Date: 2022-03-02T05:53:45.9830000Z
  Event ID: 2
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-DIBFAML6
  Description:
Realtek PCIe GbE Family Controller #2 has a Hardware IO error.

Rich (BB code):

Event[18163]
  Log Name: System
  Source: rt68cx21
  Date: 2022-02-28T09:01:29.2400000Z
  Event ID: 2
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-DIBFAML6
  Description:
Realtek PCIe GbE Family Controller #2 has a Hardware IO error.

Rich (BB code):

Event[15006]
  Log Name: System
  Source: rt68cx21
  Date: 2022-02-25T09:14:17.9420000Z
  Event ID: 2
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-DIBFAML6
  Description:
Realtek PCIe GbE Family Controller #2 has a Hardware IO error.

Rich (BB code):

Event[10179]
  Log Name: System
  Source: rt68cx21
  Date: 2022-02-19T09:36:25.1520000Z
  Event ID: 2
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-DIBFAML6
  Description:
Realtek PCIe GbE Family Controller #2 has a Hardware IO error.

Rich (BB code):

Event[1379]
  Log Name: System
  Source: rt68cx21
  Date: 2022-02-09T10:58:24.0650000Z
  Event ID: 2
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-DIBFAML6
  Description:
Realtek PCIe GbE Family Controller #2 has a Hardware IO error.

doccie · Mar 12, 2022

Four days since the re-install of Windows 10 and the Reliability Monitor seems clean aside from one Critical event that seems unrelated to the Realtek hardware failures.

I do have a few updates waiting to install, so let's hope these don't mess anything up.
Will report back in a few days.

Code:

Source
Windows

Summary
Hardware error

Date
‎10/‎03/‎2022 12:26

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    1cc
Parameter 1:    ffffca849ca40c60
Parameter 2:    ffffca84aa1e1080
Parameter 3:    51fc
Parameter 4:    96
OS version:    10_0_19044
Service Pack:    0_0
Product:    256_1
OS Version:    10.0.19044.2.0.0.256.48
Locale ID:    8192

Solved Lenovo Laptop w/ Windows 11 crashes multiple times a day (Realtek)

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