Solved Lenovo Laptop w/ Windows 11 crashes multiple times a day (Realtek)


doccie

Member
Local time
10:13 AM
Posts
11
OS
Windows 10 (Switched back from Win11)
Hi,

Been using Windows for about a month now. First week was great, but now it's just crashing on me continuously.
There are two general problems:
  • Problem 1: When putting my laptop to sleep for a few hours, about 60% of the time I notice it has rebooted when I wake it back up. It seems to be waking from sleep randomly and then crashing.
  • Problem 2: When I disconnect my laptop from my Lenovo dock and then reconnect it, my external mouse and keyboard (connected to the Lenovo USB-C Dock Gen 2) stop working. A restart will fix this, but restarting will without fail cause Windows to hang on 'Restarting...' and I will need to hard reboot the system.
Problem 1 produces the 'Windows stopped working' error message in the screenshot attached. Problem details are as follows:
Description
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x000000000000012c, 0xffff930f0bfdf040, 0xfffff804346fb800). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 470064f9-e158-42ac-ae52-25890bc3bdf2.

Device specifications:
Processor AMD Ryzen 7 PRO 4750U with Radeon Graphics 1.70 GHz
Installed RAM 16,0 GB (13,7 GB usable)
Product ID 00330-53254-92394-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Windows specifications:
Edition Windows 11 Pro
Version 21H2
Installed on ‎08/‎02/‎2022
OS build 22000.527
Experience Windows Feature Experience Pack 1000.22000.527.0

The system is less than a year old and is still under warranty.
The Lenovo docking station was purchased together with the laptop.

Log collector output is available here:
 
Windows Build/Version
21H2 (OS build 22000.527)

Attachments

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Last edited:

My Computer

System One

  • OS
    Windows 10 (Switched back from Win11)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P14s Gen 1
    CPU
    AMD Ryzen 7 PRO 4750U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Radeon Integrated Graphics
This thread needs to be moved to the BSOD Crash Analysis category. You will need to provide some additional information for it to get the attention it deserves.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Hi,
  • Problem 2: When I disconnect my laptop from my Lenovo dock and then reconnect it, my external mouse and keyboard (connected to the Lenovo USB-C Dock Gen 2) stop working. A restart will fix this, but restarting will without fail cause Windows to hang on 'Restarting...' and I will need to hard reboot the system

Well for this problem it is simple. Docks aren't made hot-swappable. You should always turn off your computer when connecting or disconnecting the dock. Remember power is flowing through it and you risk damaging your computer.
 

My Computers

System One System Two

  • OS
    windows 10, 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gateway DX4370G
    CPU
    2.20 gigahertz AMD A6-3620 APU
    Motherboard
    Gateway DX4370G
    Memory
    16 gigs
    Graphics Card(s)
    NVIDIA GeForce GT 710
    Sound Card
    AMD HDMI AUDIO
    Monitor(s) Displays
    Samsung c27f390 (curved) 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    931GB Western Digital WDC WDBNCE0010PNC (SATA (SSD))
    465GB SHGS31-500GS-2 (SATA (SSD))
    multiple usb drives
    PSU
    unknown
    Case
    tower
    Keyboard
    logitech k400r
    Mouse
    logitech m570
    Internet Speed
    113 mbps
    Browser
    firefox
    Antivirus
    malwarebytes
  • Operating System
    Windows 11 Pro 21H2 22000.493
    Computer type
    PC/Desktop
    Manufacturer/Model
    hp Pavillion 590-p0053w
    CPU
    2.80 gigahertz Intel core i5-8400
    Motherboard
    hp 843B 00
    Memory
    16 gigs
    Graphics card(s)
    Intel(R) UDH Graphics 630
    Sound Card
    Intel(R) Display Audio onboard
    Monitor(s) Displays
    Samsung c27f390 (curved) 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    Ct500mx500ssd1 (500 gig)
    M2 pcie nvme 500 gig
    Case
    box
    Mouse
    logitech k270
    Keyboard
    logitech m185
    Browser
    firefox
    Antivirus
    malwarebytes
Well for this problem it is simple. Docks aren't made hot-swappable. You should always turn off your computer when connecting or disconnecting the dock. Remember power is flowing through it and you risk damaging your computer.
Thank you for the reply and I am sorry but:
  1. This completely negates the reason for having a Dock: I am in and out of meetings all day, unplugging and replugging my laptop. I purchased a dock to be able to plug in one cable instead of four (mouse, keyboard, monitor and headphones)
  2. This used to work on Windows 10 in the exact same configuration, so this is a degradation of functionality.
  3. This also used to work on all previous docks I have used (I've been using docks since 2010) and I am not able to find any user manual online that states that my laptop has to be turned off.
 

My Computer

System One

  • OS
    Windows 10 (Switched back from Win11)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P14s Gen 1
    CPU
    AMD Ryzen 7 PRO 4750U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Radeon Integrated Graphics
Have you updated Windows 11 drivers for your Lenovo dock?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
@doccie you might want to complete your computer profile to include the model of your Lenovo and state whether Windows 11 was an upgrade or a clean install. Also, I agree that if appropriate drivers are installed for your dock, it should be hot swappable, at least the one I use on an old HP tablet is.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Have you updated Windows 11 drivers for your Lenovo dock?
I keep my drivers up to date automatically via the Lenovo Vantage tool.
However, I just ran a forced manual update using the drivers on the website and there were some changes to the DisplayPort hub and audio codecs (see screenshot - left is old, right is new).

Quick note that this is the Windows 10 driver, there doesn't seem to be an official update yet for Windows 11 support.

@doccie you might want to complete your computer profile to include the model of your Lenovo and state whether Windows 11 was an upgrade or a clean install. Also, I agree that if appropriate drivers are installed for your dock, it should be hot swappable, at least the one I use on an old HP tablet is.
Thanks, just added that information as well.
 

Attachments

  • Screenshot 2022-03-02 214203.png
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My Computer

System One

  • OS
    Windows 10 (Switched back from Win11)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P14s Gen 1
    CPU
    AMD Ryzen 7 PRO 4750U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Radeon Integrated Graphics
Oh that is a gnarally looking reliability monitor. Your not going to like my suggestion but I would back up my personal files and do a clean install of 11. I am not a fan of using an upgrade as things can carry over from the old OS into the new one, so I usually do a clean install from the get-go. I know how much a pain it is to reinstall everything, but sometimes it's necessary if you don't want to run with a buggy system.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Oh that is a gnarally looking reliability monitor. Your not going to like my suggestion but I would back up my personal files and do a clean install of 11. I am not a fan of using an upgrade as things can carry over from the old OS into the new one, so I usually do a clean install from the get-go. I know how much a pain it is to reinstall everything, but sometimes it's necessary if you don't want to run with a buggy system.

Most of my files are in the cloud or on github anyway, so shouldn't be much of a problem :)
Already contemplated switching back to Windows 10, considering Lenovo doesn't really seem to want to support Windows 11 yet at this point.
 

My Computer

System One

  • OS
    Windows 10 (Switched back from Win11)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P14s Gen 1
    CPU
    AMD Ryzen 7 PRO 4750U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Radeon Integrated Graphics
Switching back to Windows 10 seems your best bet, but out of interest have you looked if there any new docks around that specifically state that they do support Windows 11?
Windows 11 is so new that there may be none available. Another reason to switch back to Windows 10.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
Compatibility is a muddy issue at the moment, since Windows 11 can use drivers originally coded for Windows 10, it is easy for companies to claim Windows 11 support without needing to specifically re-code drivers.
This leaves the users in the position of being guinea pigs, attempting to use hardware under Windows 11 and finding/ reporting issues, then having to wait for driver updates before the hardware works correctly.
That being said, Windows 11 in general has decent out of box support for most devices and is very good at working with older drivers, for example I have an 11 year old graphics tablet & pen that works flawlessly with no additional drivers needed (also worked on Win10 the same) and an older Brother laser printer using 2016 manufacturers drivers without issues (Brother recently tested all their products and drivers for compatibility, releasing updated drivers as needed).
Everyone's experience will differ and some companies are much slower to react or even bother with updates for previous gen hardware, let alone much older devices.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2, build: 22621.521
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS Custom 1700
    CPU
    Intel i7-12700K 3.6GHz Base (5.0GHz Turbo)
    Motherboard
    Asus ProArt Creator B660 D4
    Memory
    64GB DDR 3600Mhz
    Graphics Card(s)
    Asus Tuff RTX 3080 10GB OC
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Gigabyte G32QC 32inch 16:9 curved @2560 x 1440p 165Hz Freesync Premium Pro/ Dell SE2422H 24inch 16:9 1920 x 1080p 75Hz Freesync
    Screen Resolution
    2560 x 1440p & 1920 x 1080p
    Hard Drives
    WD SN570 1TB NVME (Boot), Samsung 870QVO 1TB (SSD), SanDisk 3D Ultra 500Gb (SSD) x2, Seagate 3Tb Expansion Desk (Ext HDD), 2x Toshiba 1Tb P300 (Ext HDD)
    PSU
    Corsair RM1000X Modular
    Case
    Corsair 4000D Airflow Desktop
    Cooling
    Corsair Hydro H150i RGB Pro XT 360mm Liquid Cooler, 3 x 120mm fans, 1x Exhaust
    Keyboard
    Microsoft Ergonomic
    Mouse
    Logitech G402
    Internet Speed
    800Mbs
    Browser
    Edge Chromium
    Antivirus
    Defender, Malwarebytes
Hello @doccie :)

For Problem 1 - I've looked at the crash dump files for your system and they are all consistently reporting the same problem with a device which is identified as:
HARDWARE_ID_BUS_TYPE: PCI
HARDWARE_VENDOR_ID: VEN_10EC
HARDWARE_DEVICE_ID: DEV_816D
HARDWARE_SUBSYS_ID: SUBSYS_508117AA
HARDWARE_REV_ID: REV_0E

From the logfiles we can see that this is:
Realtek PCIe GbE Family Controller PCI\VEN_10EC&DEV_8168&SUBSYS_508117AA&REV_0E\01000000684CE00000

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\RT68DCX21X64.INF_AMD64_1AFB7E8868E34D86\RT68DCX21X64.SYS (1166.2.909.2021, 498,38 KB (510.344 bytes), 08/02/2022 19:09)

It looks as if this driver was updated on 8 Feb 2022 to one provided by Microsoft Update? (You might be able to check this with Update History). It might be worth returning to the Driver provided by Lenovo even though it is for Win10 - either try a rollback of the driver or use the link below:


Code:
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffd28ef9de4040, The thread currently holding on to the Pnp lock.
Arg4: ffffcf063d037800, nt!TRIAGE_9F_PNP on Win7 and higher

Debugging Details:
------------------

Partial extract below:

DRVPOWERSTATE_SUBCODE:  4

HARDWARE_ID_BUS_TYPE:  PCI

HARDWARE_VENDOR_ID:  VEN_10EC

HARDWARE_DEVICE_ID:  DEV_816D

HARDWARE_SUBSYS_ID:  SUBSYS_508117AA

HARDWARE_REV_ID:  REV_0E

HARDWARE_ID:  PCI\VEN_10EC&DEV_816D&SUBSYS_508117AA&REV_0E

IMAGE_NAME:  usbehci.sys

MODULE_NAME: usbehci

FAULTING_MODULE: fffff80212fb0000 usbehci
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface
    CPU
    Intel Core i5
    Memory
    8GB
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus
Thanks for the feedback @philc43 :)
Downgraded the Realtek driver... curious to see what happens! :crossed
 

My Computer

System One

  • OS
    Windows 10 (Switched back from Win11)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P14s Gen 1
    CPU
    AMD Ryzen 7 PRO 4750U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Radeon Integrated Graphics
Thanks for the feedback @philc43 :)
Downgraded the Realtek driver... curious to see what happens! :crossed

No luck unfortunately. Still experienced quite some crashes throughout the weekend.
Looks like I'll be going back to Windows 10 somewhere in the near future.
 

My Computer

System One

  • OS
    Windows 10 (Switched back from Win11)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P14s Gen 1
    CPU
    AMD Ryzen 7 PRO 4750U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Radeon Integrated Graphics
Have a look in your Local CrashDumps folder to see if there are any crash dumps there.

%LocalAppdata%\CrashDumps
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam

doccie ,​


Please replace or find an alternative to the Realtek PCIe GbE Family Controller.

Clean installation of Windows 10 should confirm the malfunctioning hardware.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thanks for the help everyone. I've reverted back to Windows 10 yesterday. Will update if the problem persists, but hope this will be the end of my trouble.
 

My Computer

System One

  • OS
    Windows 10 (Switched back from Win11)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P14s Gen 1
    CPU
    AMD Ryzen 7 PRO 4750U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Radeon Integrated Graphics
Use the computer regularly for a week and then post a new V2.


Monitor the computer using the Reliability Monitor:






Rich (BB code):
Event[20182]
  Log Name: System
  Source: rt68cx21
  Date: 2022-03-02T05:53:45.9830000Z
  Event ID: 2
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-DIBFAML6
  Description:
Realtek PCIe GbE Family Controller #2 has a Hardware IO error.


Rich (BB code):
Event[18163]
  Log Name: System
  Source: rt68cx21
  Date: 2022-02-28T09:01:29.2400000Z
  Event ID: 2
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-DIBFAML6
  Description:
Realtek PCIe GbE Family Controller #2 has a Hardware IO error.


Rich (BB code):
Event[15006]
  Log Name: System
  Source: rt68cx21
  Date: 2022-02-25T09:14:17.9420000Z
  Event ID: 2
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-DIBFAML6
  Description:
Realtek PCIe GbE Family Controller #2 has a Hardware IO error.


Rich (BB code):
Event[10179]
  Log Name: System
  Source: rt68cx21
  Date: 2022-02-19T09:36:25.1520000Z
  Event ID: 2
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-DIBFAML6
  Description:
Realtek PCIe GbE Family Controller #2 has a Hardware IO error.


Rich (BB code):
Event[1379]
  Log Name: System
  Source: rt68cx21
  Date: 2022-02-09T10:58:24.0650000Z
  Event ID: 2
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-DIBFAML6
  Description:
Realtek PCIe GbE Family Controller #2 has a Hardware IO error.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Four days since the re-install of Windows 10 and the Reliability Monitor seems clean aside from one Critical event that seems unrelated to the Realtek hardware failures.

I do have a few updates waiting to install, so let's hope these don't mess anything up.
Will report back in a few days.

Code:
Source
Windows

Summary
Hardware error

Date
‎10/‎03/‎2022 12:26

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    1cc
Parameter 1:    ffffca849ca40c60
Parameter 2:    ffffca84aa1e1080
Parameter 3:    51fc
Parameter 4:    96
OS version:    10_0_19044
Service Pack:    0_0
Product:    256_1
OS Version:    10.0.19044.2.0.0.256.48
Locale ID:    8192
 

My Computer

System One

  • OS
    Windows 10 (Switched back from Win11)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo P14s Gen 1
    CPU
    AMD Ryzen 7 PRO 4750U 1.70 GHz
    Memory
    16GB
    Graphics Card(s)
    Radeon Integrated Graphics

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