Solved LiveKernelEvent help


shaynetran

Member
Local time
10:28 PM
Posts
14
OS
11
so im not all to sure but i only seen it happens in a game.. i could be wrong but the code is a a1000005 which is like rare and there like almost no info about it anywhere. it does not crash anything my pc don't act up or anything' it just when i get off the game and check boom its on my reliability monitor.... should i ignore this code or what even after a fresh install of windows it still toss that code up every so often im scared i may have to buy new hardware which i cant

the game i was playing was Hogwarts

pc specs...... ryzen 5600x 32gb of ram corsair windows 11 psu Thermaltake Toughpower GF2 ARGB 750W 80+ Gold

gpu: rx 6600
 

Attachments

  • 720305be345762dcc8c80365d6160637.png
    720305be345762dcc8c80365d6160637.png
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  • SHAYNE-(2024-05-10_17-40-20).zip
    341.7 KB · Views: 1
Last edited:

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
The link displayed: Please sign in again to continue to Google Drive.

Please post share links that do not require sign in.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please post a new link into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
updated
 

Attachments

  • SHAYNE-(2024-05-10_17-40-20).zip
    341.7 KB · Views: 0

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
Please run:


1) gather additional dump files > post a share link






2) Tuneup plus > post a share link



 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please run:


1) gather additional dump files > post a share link






2) Tuneup plus > post a share link



running now
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
here are the logs
 

Attachments

  • LiveKernel Reports 2024-05-10 (18-22-18).zip
    209.3 KB · Views: 1
  • Tuneup.log
    5.8 KB · Views: 1

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
It's a brand new windows 11 installation so I understand your concern.

Live kernel events most often are troubleshooted when there are hangs or freezes requiring manual power offs.

The logs did not report any hangs or freezes requiring manual power offs.



1) Open a support ticket on the AMD website




These are optional steps.

The computer can be monitored without replacing drivers or you can reinstall AMD drivers.


2) Uninstall and reinstall the AMD drivers displayed on the MSI website


amdfendr AMD Crash Defender Driver c:\windows\system32\drivers\amdfendr.sys

amduw23g amduw23g c:\windows\system32\driverstore\filerepository\u0402338.inf_amd64_d4de815aa579b06a\b402197\amdkmdag.sys

amdwddmg amdwddmg c:\windows\system32\driverstore\filerepository\u0390451.inf_amd64_39377efdd62734d1\b390182\amdkmdag.sys









Code:
Name    AMD Radeon RX 6600
PNP Device ID    PCI\VEN_1002&DEV_73FF&SUBSYS_65051EAE&REV_C7\6&480A9D9&0&00000019
Adapter Type    AMD Radeon Graphics Processor (0x73FF), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon RX 6600
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0402338.inf_amd64_d4de815aa579b06a\B402197\amdxn64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402338.inf_amd64_d4de815aa579b06a\B402197\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402338.inf_amd64_d4de815aa579b06a\B402197\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402338.inf_amd64_d4de815aa579b06a\B402197\amdxc64.dll
Driver Version    31.0.24031.5001
INF File    oem37.inf (ati2mtag_Navi23 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1920 x 1080 x 59 hertz
Bits/Pixel    32
Memory Address    0x0000-0xFFFFFFF
I/O Port    0x0000EF00-0x0000EFFF
Memory Address    0xFCB00000-0xFCDFFFFF
IRQ Channel    IRQ 4294967279
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0402338.INF_AMD64_D4DE815AA579B06A\B402197\AMDKMDAG.SYS (31.0.24031.5001, 95.49 MB (100,126,720 bytes), 5/7/2024 10:43 PM)


Code:
amdfendr.sys Thu Feb 15 09:07:50 2024 (65CE44E6)

Code:
amdkmdag.sys Wed Apr 17 00:44:23 2024 (661F7DD7
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
It's a brand new windows 11 installation so I understand your concern.

Live kernel events most often are troubleshooted when there are hangs or freezes requiring manual power offs.

The logs did not report any hangs or freezes requiring manual power offs.



1) Open a support ticket on the AMD website




These are optional steps.

The computer can be monitored without replacing drivers or you can reinstall AMD drivers.


2) Uninstall and reinstall the AMD drivers displayed on the MSI website


amdfendr AMD Crash Defender Driver c:\windows\system32\drivers\amdfendr.sys

amduw23g amduw23g c:\windows\system32\driverstore\filerepository\u0402338.inf_amd64_d4de815aa579b06a\b402197\amdkmdag.sys

amdwddmg amdwddmg c:\windows\system32\driverstore\filerepository\u0390451.inf_amd64_39377efdd62734d1\b390182\amdkmdag.sys









Code:
Name    AMD Radeon RX 6600
PNP Device ID    PCI\VEN_1002&DEV_73FF&SUBSYS_65051EAE&REV_C7\6&480A9D9&0&00000019
Adapter Type    AMD Radeon Graphics Processor (0x73FF), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon RX 6600
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0402338.inf_amd64_d4de815aa579b06a\B402197\amdxn64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402338.inf_amd64_d4de815aa579b06a\B402197\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402338.inf_amd64_d4de815aa579b06a\B402197\amdxx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402338.inf_amd64_d4de815aa579b06a\B402197\amdxc64.dll
Driver Version    31.0.24031.5001
INF File    oem37.inf (ati2mtag_Navi23 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1920 x 1080 x 59 hertz
Bits/Pixel    32
Memory Address    0x0000-0xFFFFFFF
I/O Port    0x0000EF00-0x0000EFFF
Memory Address    0xFCB00000-0xFCDFFFFF
IRQ Channel    IRQ 4294967279
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0402338.INF_AMD64_D4DE815AA579B06A\B402197\AMDKMDAG.SYS (31.0.24031.5001, 95.49 MB (100,126,720 bytes), 5/7/2024 10:43 PM)


Code:
amdfendr.sys Thu Feb 15 09:07:50 2024 (65CE44E6)

Code:
amdkmdag.sys Wed Apr 17 00:44:23 2024 (661F7DD7
tnx you for your help so is that what made that error
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
All live kernal events are reported as hardware events.
These were related to AMD drivers.

Microsoft has no information yet on these live kernel bugchecks.

A support ticket can be opened on each AMD and MSI to see if other computer end users are having or had had the same live kernel bugchecks.




As trial and error steps these are options:

a) monitor to see if they reoccur and if there are any steps that can have a cause and effect

b) Replace the AMD GPU and chipset and Raid drivers to see if it makes any difference

c) clean install windows 11 to see if it makes any difference
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
All live kernal events are reported as hardware events.
These were related to AMD drivers.

Microsoft has no information yet on these live kernel bugchecks.

A support ticket can be opened on each AMD and MSI to see if other computer end users are having or had had the same live kernel bugchecks.




As trial and error steps these are options:

a) monitor to see if they reoccur and if there are any steps that can have a cause and effect

b) Replace the AMD GPU and chipset and Raid drivers to see if it makes any difference

c) clean install windows 11 to see if it makes any difference
step c done it' i will do a ddu unstall of gpu driver and will look on amd site and msi tnx for the help '
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
You're welcome.

If you find others reporting similar findings or if AMD or MSI has any other suggestions please update the thread.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
You're welcome.

If you find others reporting similar findings or if AMD or MSI has any other suggestions please update the thread.
right now i down graded the driver and only did a driver install only not the whole software
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
It was a real pleasure to troubleshoot with you as your reply time was immediate.

Thx.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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