Solved LiveKernelEvent Code 1cc


jadem

Member
Local time
12:22 PM
Posts
32
OS
windows 11
Hello,

I've been having issues with by PC since roughly November of last year. I've replaced the PSU, GPU, and most recently the Motherboard while troubleshooting.

Symptoms:
  • Screens Freeze, Peripheral input stops working, Sound continues to play through headset/speakers, Case LEDs reset to default colors after about 10 seconds.
  • I use my pc for gaming and so this has generally occurred while gaming. Not specific to one game in particular.
  • Have to hold power button or press reset button to restart PC.
Troubleshooting: (occurred over several months)
  • Memory test - sat
  • Clean install of windows 11
  • Replaced PSU, GPU, Motherboard
  • Clean installed graphics drivers
  • Checked Device Manager for out-of-date drivers and updated as necessary
  • DSIM and SCF SCANNOW

System:
  • AMD Ryzen 5 5600
  • AMD Rx 6800 XT
  • ROG Dark Hero III motherboard
  • 4 x 8gb dd4 3600MHz Ram (set to 3600MHz in bios)
  • Sabrent Rocket NVME 4.0 1TB
  • Windows 11, Latest updates installed (not at home, can get more specific windows build info later and update)

Yesterday, I installed the new motherboard (ROG Dark Hero III) hopeful that I had the solution. Played Diablo 4 for about 3 hours and had the freeze happen (ugh). For the first time I had a Reliability History entry for the event (see image attached):
Problem Event Name: LiveKernelEvent
Code: 1cc
Bucket ID: LKD_0x1cc_EXRESOURCE_TIMEOUT_OWNERTHREAD_win32kbase!hdcOpenDCW

If anyone can help me solve this, I would really appreciate it.

Thank you
 
Windows Build/Version
Windows 11 22H2

Attachments

  • Reliability History Entry.png
    Reliability History Entry.png
    8.9 KB · Views: 4

My Computer

System One

  • OS
    windows 11
Hello. Even though this is not an actual BSOD, I suggest you include all the required logs with your post so they can be analyzed by one of the members who is knowledgeable in analyzing logfiles. Zip the required logs and upload to any cloud provider. Provide a link here. BSOD - Posting Instructions
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Glasskuter, thank you for your response. I have a link here for the files:


There are some additional files available:

  • Event Viewer Logs for Application and System
  • msinfo32 data
  • Reliability monitor Reports
  • .dmp file from a crash a month ago, not sure if that helps or not.

Thank you,
Jake
 

My Computer

System One

  • OS
    windows 11
Thanks Jake. @zbook or one of the others proficient in logfiles will be getting with you soon.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
The computer had a manually created BSOD using Windows Driver Verifier (WDV).

The last BSOD was 05/05/2023.

Windows failed fast startup.

The live kernel events were 1CC and 193.





1) During the troubleshooting please make sure that there is no overclocking.

At the time the log collector ran the recorded RAM speed was 3600.

The installed CPU Ryzen 5 5600X supports RAM speeds up to 3200.

Please turn off XMP.



2) Turn off Windows fast startup:




3) Open administrative command prompt and copy and paste

msdt.exe -id DeviceDiagnostic

msdt.exe -id WindowsUpdateDiagnostic


For each of the Microsoft Windows troubleshooters click view detailed information > post images or share links into this thread using one drive, drop box, or google drive.



4) Make sure that file cleaning is not performed during the troubleshooting (Ccleaner, etc.)



5) Run:

Tuneup plus

Gather additional dump




Post share links into this thread using one drive, drop box, or google drive.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Hey Zbook,

Thanks for your reply.

Response:
1. I've set ram speed back to AUTO in bios.
2. I've disable fast startup.
3. Ive ran and attached the two troubleshooting reports.
4. Ensured as recommended.
5. Will run this tonight after work, please standby.

No testing performed yet to see if any of these steps has solved the issue yet. Will have time tonight after work.

p.s. incase the included attachedments don't work, here is a onedrive link to the files:

Thank you for your help!
Jake
 

Attachments

  • Hardware and Devices Troubleshooting Report.pdf
    322.6 KB · Views: 2
  • Windows Update Troubleshooter.pdf
    331.3 KB · Views: 2

My Computer

System One

  • OS
    windows 11
See if the computer can run each version:







After posting a Tuneup plus share link:

1) Make a new restore point:


2) Read this link on Windows Driver Verifier (WDV):


Learn the methods to recover from using the tool by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail


Start WDV with these customized settings:

a) Test all non-Microsoft drivers
b) Test no Microsoft drivers
c) Start testing with the three customized tests in the TF link


Plan to run WDV for 48 hours with various customized tests for driver testing purposes and an additional 24 hours of system stress testing.

If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

verifier /querysettings

Post a share link into this thread using one drive, drop box, or google drive.

For any BSOD post a new V2 share link into the newest post.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Ran the WDV with Windows Only Drivers checked. Got BSOD after bios post before windows login.
V2 Logs: JAKES-DESKTOP-G-(2023-06-08_18-12-32).zip

Had to boot through safe mode to reset Verifier to get the pc back to normal.

Appreciate the continued help,
Jake
 

My Computer

System One

  • OS
    windows 11
Detach non-essential logitech hardware then uninstall all logitech software.

Make a new restore point.



Make sure that these misbehaving drivers are uninstalled:

lgbusenum64.sys

lgvirhid64.sys


Only if necessary reinstall them at this time.


Restart WDV.


If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

verifier /querysettings

Post a share link into this thread using one drive, drop box, or google drive.

For any BSOD post a new V2 share link into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook

I ended up wiping my SSD via the SSD Erase tool in my bios. I then installed Windows 11, all windows updates, updated all drivers, and installed a few games. I did not install any RGB software or the ASUS software as I had a suspicion that the RBG softwares may have been causing issues. I ended up having another pc lockup with the same symptoms.

In this link there are 2 zipped files and a screen shot.
1. "JAKES_PC-(2023-06-12_07-05-52)" This was from after the lock up.
2. "Non-Microsoft Drivers WDV" I performed the WDV with only non-microsoft drivers selected. No BSOD or crash.
3. "JAKES_PC-(2023-06-12_07-20-40)" I performed the WDV with microsoft drivers selected. There was a BSOD, this is the V2 pull afterwords.


With having wiped everything and re-installed, I am concerned that it is possibly an issue with Windows 11 and my AMD hardward (gpu and/or cpu) or that I have a bad memory stick (4x8gb).

Although I performed a memtest a few months ago, I think that I should try removing 2 of the sticks and operating with 16gb of ram to see if the problem persists. If it does, swap the 2 sticks out with the other 2 and see if the problem persists. Do you concur with this to test the possibility of a bad ram stick?

If this does not work, I may try going back to windows 10.

I will wait for your concurrance on these and/or perform any other testing prior to doing so based on your analysis of the attached files.

Thank you again,
Jake
 

My Computer

System One

  • OS
    windows 11
I can't rule out the possibility of finding future crashes to be related to Adrenalin later on. This can be hard to catch, in my experience.

Best to update Adrenalin, after DDU'ing.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    32 GB G.Skill F4-3200C16D-32GVR
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3607)
    Memory
    32 GB (2x16 GB G.Skill TridentZ Neo)
    Graphics card(s)
    Sparkle Titan Arc A770 16 GB
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G
Hey RJAR,

Thanks for your reply. In the past I have attempted DDU’ing and installing adrenaline to latest update. Iv’e also tried DDU’ing to a past stable version. No success.

Current status is:
Wiped hard drive on Friday.
Fresh installed Windows 11 and updates.
Installed latest Adrenaline.
Installed a few games to continue testing.

Have had the PC lock up twice since doing this.
 

My Computer

System One

  • OS
    windows 11
The log files displayed a recent BSOD while using WDV.




1) Run Tuneup plus > post a share link into this thread using one drive, drop box, or google drive.




2) Make a new restore point




3) Restart WDV with the following settings:

a) test all non-Microsoft drivers
b) test no Microsoft drivers
c) use these customized test settings:


Code:
    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000010 I/O verification.
    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [ ] 0x00000100 Security checks.
    [ ] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.
    [ ] 0x00080000 DDI compliance checking (additional).
    [ ] 0x00000200 Force pending I/O requests.
    [ ] 0x00000400 IRP logging.


If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

verifier /querysettings

Post a share link into this thread using one drive, drop box, or google drive.


For any major performance problems including very slow boot comment into this thread.


For any BSOD run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook

I ran Tuneup plus. The log is attached in the link.

I then ran WDV. No issues with Non-Microsoft drivers selected. I;ve attached the screen shot of verifier /querysettings

I then ran WDV with microsoft drivers. Slow to boot, didn't make it to profile login screen before BSOD. I've attached the V2 logs post BSOD.

(FYI I have removed 2 memory sticks, currently operating with 2x8gb. Testing if one of the sticks is causing the Lock ups. So far, no lock up has occured.)

Thanks,
Jake
 

My Computer

System One

  • OS
    windows 11
@zbook

I ran Tuneup plus. The log is attached in the link.

I then ran WDV. No issues with Non-Microsoft drivers selected. I;ve attached the screen shot of verifier /querysettings

I then ran WDV with microsoft drivers. Slow to boot, didn't make it to profile login screen before BSOD. I've attached the V2 logs post BSOD.

(FYI I have removed 2 memory sticks, currently operating with 2x8gb. Testing if one of the sticks is causing the Lock ups. So far, no lock up has occured.)

Thanks,
Jake


The tuneup plus link was not seen.

Please see the WDV instructions to test no Microsoft drivers.

The new V2 share link was not seen.

Please post the newest share links into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook

Wanted to provide an update, I've confirmed that my RAM is not causing the issue. I played with 2/4 sticks installed, and had the pc lockup. swapped the 2 for the other 2 and after some time also had the lockup occur again.

In terms of hardware, I only have 2 components left, CPU and SSD.

Its very difficult to understand what is going on here. I've replaced or tested most of the hardware and yet this still occurs.

Thanks for your continued help with this.
 

My Computer

System One

  • OS
    windows 11
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