Solved LiveKernelEvent Code 1cc

jadem · Jun 6, 2023

Hello,

I've been having issues with by PC since roughly November of last year. I've replaced the PSU, GPU, and most recently the Motherboard while troubleshooting.

Symptoms:

Screens Freeze, Peripheral input stops working, Sound continues to play through headset/speakers, Case LEDs reset to default colors after about 10 seconds.
I use my pc for gaming and so this has generally occurred while gaming. Not specific to one game in particular.
Have to hold power button or press reset button to restart PC.

Troubleshooting: (occurred over several months)

Memory test - sat
Clean install of windows 11
Replaced PSU, GPU, Motherboard
Clean installed graphics drivers
Checked Device Manager for out-of-date drivers and updated as necessary
DSIM and SCF SCANNOW

System:

AMD Ryzen 5 5600
AMD Rx 6800 XT
ROG Dark Hero III motherboard
4 x 8gb dd4 3600MHz Ram (set to 3600MHz in bios)
Sabrent Rocket NVME 4.0 1TB
Windows 11, Latest updates installed (not at home, can get more specific windows build info later and update)

Yesterday, I installed the new motherboard (ROG Dark Hero III) hopeful that I had the solution. Played Diablo 4 for about 3 hours and had the freeze happen (ugh). For the first time I had a Reliability History entry for the event (see image attached):
Problem Event Name: LiveKernelEvent
Code: 1cc
Bucket ID: LKD_0x1cc_EXRESOURCE_TIMEOUT_OWNERTHREAD_win32kbase!hdcOpenDCW

If anyone can help me solve this, I would really appreciate it.

Thank you

glasskuter · Jun 6, 2023

Hello. Even though this is not an actual BSOD, I suggest you include all the required logs with your post so they can be analyzed by one of the members who is knowledgeable in analyzing logfiles. Zip the required logs and upload to any cloud provider. Provide a link here. BSOD - Posting Instructions

jadem · Jun 6, 2023

Glasskuter, thank you for your response. I have a link here for the files:

Jake - Troubleshooting Files

Folder

1drv.ms

There are some additional files available:

Event Viewer Logs for Application and System
msinfo32 data
Reliability monitor Reports
.dmp file from a crash a month ago, not sure if that helps or not.

Thank you,
Jake

glasskuter · Jun 6, 2023

Thanks Jake. @zbook or one of the others proficient in logfiles will be getting with you soon.

zbook · Jun 7, 2023

The computer had a manually created BSOD using Windows Driver Verifier (WDV).

The last BSOD was 05/05/2023.

Windows failed fast startup.

The live kernel events were 1CC and 193.

1) During the troubleshooting please make sure that there is no overclocking.

At the time the log collector ran the recorded RAM speed was 3600.

The installed CPU Ryzen 5 5600X supports RAM speeds up to 3200.

Please turn off XMP.

2) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 11 Tutorial

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

3) Open administrative command prompt and copy and paste

msdt.exe -id DeviceDiagnostic

msdt.exe -id WindowsUpdateDiagnostic

For each of the Microsoft Windows troubleshooters click view detailed information > post images or share links into this thread using one drive, drop box, or google drive.

4) Make sure that file cleaning is not performed during the troubleshooting (Ccleaner, etc.)

5) Run:

Tuneup plus

Gather additional dump

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Post share links into this thread using one drive, drop box, or google drive.

jadem · Jun 7, 2023

Hey Zbook,

Thanks for your reply.

Response:
1. I've set ram speed back to AUTO in bios.
2. I've disable fast startup.
3. Ive ran and attached the two troubleshooting reports.
4. Ensured as recommended.
5. Will run this tonight after work, please standby.

No testing performed yet to see if any of these steps has solved the issue yet. Will have time tonight after work.

p.s. incase the included attachedments don't work, here is a onedrive link to the files:

Microsoft OneDrive

1drv.ms

Thank you for your help!
Jake

jadem · Jun 7, 2023

Can't get the tuneup plus link to work, asks me to log in, then I do and it sends me back to the log-in.

Here is the link for the additional dump files:

LiveKernel Reports 2023-06-07 (20-03-23).zip

Compressed (zipped) Folder

1drv.ms

Thanks

zbook · Jun 8, 2023

See if the computer can run each version:

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

After posting a Tuneup plus share link:

1) Make a new restore point:

Create System Restore Point in Windows 11 Tutorial

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

2) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Learn the methods to recover from using the tool by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail

Start WDV with these customized settings:

a) Test all non-Microsoft drivers
b) Test no Microsoft drivers
c) Start testing with the three customized tests in the TF link

Plan to run WDV for 48 hours with various customized tests for driver testing purposes and an additional 24 hours of system stress testing.

If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

verifier /querysettings

Post a share link into this thread using one drive, drop box, or google drive.

For any BSOD post a new V2 share link into the newest post.

jadem · Jun 8, 2023

Here is the link for the Tuneup Log:

Tuneup.log

LOG File

1drv.ms

jadem · Jun 8, 2023

Ran the WDV with Non-Windows Drivers checked and got BSOD just after login to desktop.
V2 logs: JAKES-DESKTOP-G-(2023-06-08_07-09-12).zip

Will run the remaining tests this evening.

Thanks

jadem · Jun 8, 2023

Ran the WDV with Windows Only Drivers checked. Got BSOD after bios post before windows login.
V2 Logs: JAKES-DESKTOP-G-(2023-06-08_18-12-32).zip

Had to boot through safe mode to reset Verifier to get the pc back to normal.

Appreciate the continued help,
Jake

zbook · Jun 9, 2023

Detach non-essential logitech hardware then uninstall all logitech software.

Make a new restore point.

Make sure that these misbehaving drivers are uninstalled:

lgbusenum64.sys

lgvirhid64.sys

Only if necessary reinstall them at this time.

Restart WDV.

If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

verifier /querysettings

Post a share link into this thread using one drive, drop box, or google drive.

For any BSOD post a new V2 share link into the newest post.

jadem · Jun 12, 2023

@zbook

I ended up wiping my SSD via the SSD Erase tool in my bios. I then installed Windows 11, all windows updates, updated all drivers, and installed a few games. I did not install any RGB software or the ASUS software as I had a suspicion that the RBG softwares may have been causing issues. I ended up having another pc lockup with the same symptoms.

In this link there are 2 zipped files and a screen shot.
1. "JAKES_PC-(2023-06-12_07-05-52)" This was from after the lock up.
2. "Non-Microsoft Drivers WDV" I performed the WDV with only non-microsoft drivers selected. No BSOD or crash.
3. "JAKES_PC-(2023-06-12_07-20-40)" I performed the WDV with microsoft drivers selected. There was a BSOD, this is the V2 pull afterwords.

Items Shared on 6-12-2023

Folder

1drv.ms

With having wiped everything and re-installed, I am concerned that it is possibly an issue with Windows 11 and my AMD hardward (gpu and/or cpu) or that I have a bad memory stick (4x8gb).

Although I performed a memtest a few months ago, I think that I should try removing 2 of the sticks and operating with 16gb of ram to see if the problem persists. If it does, swap the 2 sticks out with the other 2 and see if the problem persists. Do you concur with this to test the possibility of a bad ram stick?

If this does not work, I may try going back to windows 10.

I will wait for your concurrance on these and/or perform any other testing prior to doing so based on your analysis of the attached files.

Thank you again,
Jake

RJARRRPCGP · Jun 12, 2023

I can't rule out the possibility of finding future crashes to be related to Adrenalin later on. This can be hard to catch, in my experience.

Best to update Adrenalin, after DDU'ing.

jadem · Jun 12, 2023

Hey RJAR,

Thanks for your reply. In the past I have attempted DDU’ing and installing adrenaline to latest update. Iv’e also tried DDU’ing to a past stable version. No success.

Current status is:
Wiped hard drive on Friday.
Fresh installed Windows 11 and updates.
Installed latest Adrenaline.
Installed a few games to continue testing.

Have had the PC lock up twice since doing this.

zbook · Jun 12, 2023

The log files displayed a recent BSOD while using WDV.

1) Run Tuneup plus > post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

2) Make a new restore point

Create System Restore Point in Windows 11 Tutorial

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Restart WDV with the following settings:

a) test all non-Microsoft drivers
b) test no Microsoft drivers
c) use these customized test settings:

Code:

    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000010 I/O verification.
    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [ ] 0x00000100 Security checks.
    [ ] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.
    [ ] 0x00080000 DDI compliance checking (additional).
    [ ] 0x00000200 Force pending I/O requests.
    [ ] 0x00000400 IRP logging.

If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

verifier /querysettings

Post a share link into this thread using one drive, drop box, or google drive.

For any major performance problems including very slow boot comment into this thread.

For any BSOD run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

jadem · Jun 14, 2023

@zbook

I ran Tuneup plus. The log is attached in the link.

I then ran WDV. No issues with Non-Microsoft drivers selected. I;ve attached the screen shot of verifier /querysettings

I then ran WDV with microsoft drivers. Slow to boot, didn't make it to profile login screen before BSOD. I've attached the V2 logs post BSOD.

(FYI I have removed 2 memory sticks, currently operating with 2x8gb. Testing if one of the sticks is causing the Lock ups. So far, no lock up has occured.)

Thanks,
Jake

zbook · Jun 15, 2023

jadem said:
@zbook

I ran Tuneup plus. The log is attached in the link.

I then ran WDV. No issues with Non-Microsoft drivers selected. I;ve attached the screen shot of verifier /querysettings

I then ran WDV with microsoft drivers. Slow to boot, didn't make it to profile login screen before BSOD. I've attached the V2 logs post BSOD.

(FYI I have removed 2 memory sticks, currently operating with 2x8gb. Testing if one of the sticks is causing the Lock ups. So far, no lock up has occured.)

Thanks,
Jake

The tuneup plus link was not seen.

Please see the WDV instructions to test no Microsoft drivers.

The new V2 share link was not seen.

Please post the newest share links into the newest post.

jadem · Jun 16, 2023

Sorry about that, here is the link:

Items Shared on 6-16-2023

Folder

1drv.ms

jadem · Jun 23, 2023

@zbook

Wanted to provide an update, I've confirmed that my RAM is not causing the issue. I played with 2/4 sticks installed, and had the pc lockup. swapped the 2 for the other 2 and after some time also had the lockup occur again.

In terms of hardware, I only have 2 components left, CPU and SSD.

Its very difficult to understand what is going on here. I've replaced or tested most of the hardware and yet this still occurs.

Thanks for your continued help with this.