Solved PC Freezes but audio continues to play live - LiveKernelEvent Code 1cc


JohnnyS

Member
Local time
12:23 PM
Posts
2
OS
Windows 11
Good day all,

I am running into this weird issue and trying to find out some good troubleshooting steps to run to try to isolate this issue. The issue is my computer freezes up and I cannot move anything, keyboard provides no input, mouse no input, BUT audio is still live, whether that being Spotify or discord. So I have to force shut off my computer to be able to do anything. This happens on mainly I've seen on just games I play. It happened since for some time but has now continued after I was in another forum and got help from AMD that recommended that I upgrade my PSU from a 600W due to my GPU.

I get no BSOD codes when it happens, event viewer only shows the power down was unexpected and nothing else. The only code I was able to find is 1CC. I am stuck on what else to troubleshoot and what other steps to try, any help would be appreciated

1687926782488.png

Here's my setup
CPU - AMD Ryzen 7 3700X
Mobo - MSI B450 Tomahawk (MS-7C02)
GPU - ASRock RX 6800XT XT Phantom
RAM - 32GB DDR4 3200 G.Skill
PSU - 1000W PSU

Running 3 monitors (1x1440p165hz, 2x1080px144hz)

So far the troubleshooting done is,

BIOS is 1I0
Updated AMD Graphics Driver to latest (current 23.5.2 released 5/23/23)
Updated the AMD Chipset drivers (5.05.16.529) - This was done 6/28 didn't know they had a new one.
Ran MemTest86 and passed
Ran Heaven Benchmark and saw no crashes for about 30 minutes and temperatures was stable but hard to replicate this issue so unsure if this really proves anything
Removed all overclocks on cpu/gpu/ram



Link to the logs from the post - SMOOVE-(2023-06-28_00-20-28).zip
 
Windows Build/Version
22H2 22621.1848

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    MSI B450 TOMAHAWK (MS-7C02)
    Memory
    G.Skill 16 GB 3200
    Graphics Card(s)
    ASRock RX 6800 XT Phantom Gaming D OC
Asrock agreed to perform a RMA on the GPU, hopefully this resolves the issue. Pending updates from them
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    MSI B450 TOMAHAWK (MS-7C02)
    Memory
    G.Skill 16 GB 3200
    Graphics Card(s)
    ASRock RX 6800 XT Phantom Gaming D OC

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