Solved Microsoft Store has stopped working

dbartenstein · Nov 10, 2023

On the current Beta version. MS Store crashes when I attempt to execute... Opens briefly, looks like it is trying to load the "home" page, and then closes. I get the below:

Description
Faulting Application Path: C:\Program Files\WindowsApps\Microsoft.WindowsStore_22310.1401.6.0_x64__8wekyb3d8bbwe\WinStore.App.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Microsoft.WindowsStore_22310.1401.6.0_x64__8wekyb3d8bbwe
Application Name: praid:App
Application Version: 0.0.0.0
Application Timestamp: 654a9d42
Fault Module Name: combase.dll
Fault Module Version: 10.0.22621.2552
Fault Module Timestamp: 9d0bcc04
Exception Code: 80004003
Exception Offset: 000000000008fa43
OS Version: 10.0.22635.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 6587
Additional Information 2: 65879e3ceceedb87b15ad8813e1db03c
Additional Information 3: b76f
Additional Information 4: b76f96afbd5540066e6f627210bdf696

Extra information about the problem
Bucket ID: 037e02da77577973bfe30be692a7ff98 (2297693319819952024)

Ghot · Nov 10, 2023

@dbartenstein

If you haven't already, I would start here...

Uninstall or Reinstall Microsoft Store app in Windows 10 and Windows 11

This tutorial will show you how to uninstall or reinstall the Microsoft Store app for your account or all users in Windows 10 and Windows 11. Microsoft redesigned the Microsoft Store from the ground up in Windows, making space for more content, keeping the user experience simple and responsive...

www.elevenforum.com

dbartenstein · Nov 10, 2023

Ghot said:
@dbartenstein

If you haven't already, I would start here...

Uninstall or Reinstall Microsoft Store app in Windows 10 and Windows 11

This tutorial will show you how to uninstall or reinstall the Microsoft Store app for your account or all users in Windows 10 and Windows 11. Microsoft redesigned the Microsoft Store from the ground up in Windows, making space for more content, keeping the user experience simple and responsive...

www.elevenforum.com

Tried those. Neither is working.

Have also tried all the "troubleshooter" choices and also doing Repai and Reset from Settings/Apps

OAT · Nov 10, 2023

dbartenstein said:
On the current Beta version. MS Store crashes when I attempt to execute... Opens briefly, looks like it is trying to load the "home" page, and then closes. I get the below:

Description
Faulting Application Path: C:\Program Files\WindowsApps\Microsoft.WindowsStore_22310.1401.6.0_x64__8wekyb3d8bbwe\WinStore.App.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Microsoft.WindowsStore_22310.1401.6.0_x64__8wekyb3d8bbwe
Application Name: praid:App
Application Version: 0.0.0.0
Application Timestamp: 654a9d42
Fault Module Name: combase.dll
Fault Module Version: 10.0.22621.2552
Fault Module Timestamp: 9d0bcc04
Exception Code: 80004003
Exception Offset: 000000000008fa43
OS Version: 10.0.22635.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 6587
Additional Information 2: 65879e3ceceedb87b15ad8813e1db03c
Additional Information 3: b76f
Additional Information 4: b76f96afbd5540066e6f627210bdf696

Extra information about the problem
Bucket ID: 037e02da77577973bfe30be692a7ff98 (2297693319819952024)

I am getting the same on my Beta build.

FreeBooter · Nov 10, 2023

In this guide, you will learn the different ways to resolve problems with the Microsoft Store app on Windows 11.

OAT · Nov 10, 2023

Thanks @FreeBooter.
But this does not help in this case.

Ghot · Nov 10, 2023

A long time ago, in a galaxy far, far away.... I was on Windows 10 and I chose to uninstall MS Store.
Then, I found I needed it. None of the normal methods would bring it back.

Eventually, I used Solution #9, here...

Windows 10 Store not Installed [FIXED]

You may not find Windows Store in Windows 10 if you are using an outdated/obsolete version of Windows on your system. Moreover, the user encounters the

appuals.com

The value of this link... is that there are 10 different solutions to try. If absolutely nothing works... then I'd suggest an In-Place Upgrade.

dbartenstein · Nov 10, 2023

OAT said:
Thanks @FreeBooter.
But this does not help in this case.

Can concur

OAT · Nov 10, 2023

@dbartenstein
Could you run this in PS and confirm your store version please?

Code:

Get-AppxProvisionedPackage -Online | Format-Table DisplayName, PackageName

Never mind: Same as yours Microsoft.WindowsStore_22310.1401.6.0_x64__8wekyb3d8bbwe
I can only assume something in the layout is not jiving.

Anyone knows how to bypass the MS Store front page and go directly to update?

dbartenstein · Nov 10, 2023

Ghot said:
A long time ago, in a galaxy far, far away.... I was on Windows 10 and I chose to uninstall MS Store.
Then, I found I needed it. None of the normal methods would bring it back.

Eventually, I used Solution #9, here...

Windows 10 Store not Installed [FIXED]

You may not find Windows Store in Windows 10 if you are using an outdated/obsolete version of Windows on your system. Moreover, the user encounters the

appuals.com

The value of this link... is that there are 10 different solutions to try. If absolutely nothing works... then I'd suggest an In-Place Upgrade.

Unfortunately, the required ZIP file you download for Soultion #9 is a dead link.....

dbartenstein · Nov 10, 2023

OAT said:
@dbartenstein
Could you run this in PS and confirm your store version please?

Code:

Get-AppxProvisionedPackage -Online | Format-Table DisplayName, PackageName

Ghot · Nov 10, 2023

dbartenstein said:
Unfortunately, the required ZIP file you download for Soultion #9 is a dead link.....

I could download it... I just had to wait for the redirect...

Anyway, here is the file. It scans clean locally and and Virustotal...

Solution 9: Use the Preinstalled Apps Zip to Reinstall Microsoft Store
You can use the Preinstalled Apps (downloaded from the official Microsoft site) to install the Microsoft Store.

Launch a web browser and download the reinstall-preinstalledApps.zip file.

Now extract the downloaded file and note down the path of the extracted file (it is better to click in the address bar and copy it).

Copy the Path of the Extracted

Then right-click on the Windows button and in the menu shown, choose Windows PowerShell (Admin).

Then, in PowerShell, execute the following: Set-ExecutionPolicy Unrestricted

Now, in the PowerShell, navigate to the extracted file directory at step 2 by executing the following:cd C:\Users\(yourusername)\Downloads\Compressed\reinstall-preinstalledApps
(You can paste the link copied at step 2 by pressing Ctrl + V keys at the PowerShell window just after the command cd and space)

Then execute the following.\reinstall-preinstalledApps.ps1 *Microsoft.WindowsStore*

Now in PowerShell, execute the following: WSReset.exe

After execution of the command, check if the Microsoft Store is working fine.

If not, reboot your machine and upon reboot, check if the Microsoft Store issue is resolved.

OAT · Nov 10, 2023

Ghot said:
I could download it... I just had to wait for the redirect...

Anyway, here is the file. It scans clean locally and and Virustotal...

No go,
No issues in DEV or Canary though, even though it's the same store version.
So it's not a store issue, combase.dll is a different version.

@Ghot, thanks.
I had already done:

Code:

Get-AppXPackage -allusers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

So the store is not at fault.

Ghot · Nov 10, 2023

OAT said:
No go,
No issues in DEV or Canary though, even though it's the same store version.
So it's not a store issue, combase.dll is a different version.

May be time for the ol' In-Place Upgrade, assuming this is not "only" a problem with the beta version.
If it is a beta only problem, it might be time to switch to a different Insider channel?

OAT · Nov 10, 2023

Ghot said:
May be time for the ol' In-Place Upgrade, assuming this is not "only" a problem with the beta version.
If it is a beta only problem, it might be time to switch to a different Insider channel?

I have all the channels and can switch at will.
I 'd be wasting my time as I am confident it is code/release related affecting some Beta installations only.

cta62 · Nov 10, 2023

It happens here also on Beta. The issue is clearly on Microsoft's side.

MiguelAngel11 · Nov 10, 2023

I would like to add my 2 cents. Like two months ago had an issue with a dll in Office, it was crashing when editing in Excel, so I tried reinstall and even restored an image backup from it. Ran antivirus scans, nothing. Neither it worked, so the only solution was a clean install. I solved with a restore installation.

OAT · Nov 10, 2023

I restored Beta to 22635.2552.
Ran the store updates, all 11 of them, including an update to the MS store.
Store is running fine, so the issue lies with core cumulative updates applied since.
I am staying right here with Beta and not pushing any WU for now.

dbartenstein · Nov 10, 2023

Ghot said:
I could download it... I just had to wait for the redirect...

Anyway, here is the file. It scans clean locally and and Virustotal...

Thanks for the ZIP. It did not work though....

OAT · Nov 10, 2023

dbartenstein said:
Thanks for the ZIP. It did not work though....

No it wouldn't. Please read my previous post.

Solved Microsoft Store has stopped working

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Solution 9: Use the Preinstalled Apps Zip to Reinstall Microsoft Store​

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Solution 9: Use the Preinstalled Apps Zip to Reinstall Microsoft Store