MS Store game (Forza Horizon 5) won't work after clean install


BrianInEngland

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Today I wiped my SSD and did a clean install of Windows 11 22H2. I spent a few hours reconfiguring everything, installing drivers etc. All went without a hitch.

Then I downloaded Forza Horizon 5 from the MS Store through the Xbox App. It appeared to install correctly but wouldn't load. I clicked the icon and the cursor circle appeared for a second or so then nothing. It doesn't even show a process for it in Task Manager.

Windows was on C: drive, game was installed on D: partition. The new version of the Xbox app installed the game to D:\XboxGames.
Same Windows/Xbox account as the game was bought with, same SSD as before.

In the end I restored my backup image of both C: and D: drives. Did an in-place upgrade to 22H2 and it's all ok. Game is working as it was before
 

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@BrianInEngland

I swear... the In-Place upgrade is the greatest thing Microsoft ever came up with. :-)
 

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    Built by Ghot®
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    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
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    ASUS M2N32-SLI Deluxe Wireless Edition
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    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
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    EVGA 256-P2-N758-TR GeForce 8600GT SSC
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    PC Power & Cooling Silencer 750 Quad EPS12V
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    Logitech Classic Keybooard 200
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    Still assembled, still runs. Haven't turned it on for 13 years?

    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

BrianInEngland

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@BrianInEngland

I swear... the In-Place upgrade is the greatest thing Microsoft ever came up with. :)
Yes but I wanted a clean install to fix some issues which the IPU hasn't fixed
 

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    X570 Aorus Xtreme
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    32GB Corsair Platinum RGB 3600MHz
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    MSI Suprim X 3080 Ti
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    Soundblaster AE-5 Plus
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    ASUS TUF Gaming VG289
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Ghot

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Yes but I wanted a clean install to fix some issues which the IPU hasn't fixed


I don't enjoy saying this, but... "If at first you don't succeed..."
 

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    Win 11 Home ♦♦♦22000.856
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    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
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    (onboard) Realtek ALC1220P / ALC S1220A
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    Dell U3011 30"
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    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
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    PC Power & Cooling 750W Quad EPS12V
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  • Operating System
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    Built by Ghot®
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
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    PC Power & Cooling Silencer 750 Quad EPS12V
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    Logitech Classic Keybooard 200
    Internet Speed
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    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?

    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

BrianInEngland

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I don't enjoy saying this, but... "If at first you don't succeed..."
Yes I may retry next week, it's a lot of work to reinstall everything.
 

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    Windows 11 Pro 22H2 (RP channel)
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    AMD Ryzen 5900X 12-core
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    X570 Aorus Xtreme
    Memory
    32GB Corsair Platinum RGB 3600MHz
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    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289
    Screen Resolution
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    Hard Drives
    Samsung 980 Pro 2TB
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    Asus ROG Strix 1000W
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    Corsair D750 Airflow
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    Noctua NH-D15S
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Ghot

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    Win 11 Home ♦♦♦22000.856
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    (onboard) Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    COOLER MASTER ATCS 840 Full Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    100/100
    Browser
    Firefox (latest)
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    Bitdefender Internet Security (latest)
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot®
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    100/100
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?

    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

User1234

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Had a look online to see what i could find, Alot of people can't seem to get it to work after experiencing this but it might be worth trying none the less. If you're running MSI afterburner/an OC on you're gpu try removing those too, My FH5 didn't like me using afterburner.​

Also try launching the game through the .EXE file and run it as admin in the off chance.

Repairing Forza Horizon 5 game files on Xbox Game Pass

If you play the game via the Xbox Game Pass app, you can use the Windows Repair utility instead. Here’s what you need to do:

s38gQlxCKtglmFx9SaNN4RpwWFUxT6XLJNCph515xcHUYcx2RfdMd5lSbinDccBJJXRum_dS2D_UU8dBXZLr8YkdHEGtJ3C2fscJ2bS9PoeSpYXkg7x6-xEYUYDYgTGkifuJbVgn

  1. Press the Windows key on your keyboard.
  2. Type in “Forza Horizon 5” and right-click on the Forza Horizon 5 search result.
  3. Click App settings.
  4. In the App settings menu, click on the Repair button.
  5. Wait for a few moments to allow the system to repair the game.

Alternative to try

Run the game with the latest Microsoft Visual Studio.​

Microsoft Visual C++ is an application that supports Microsoft games; if you don’t have this software installed or there are missing files, Forza Horizon 5 may not launch. You can reinstall this important software component with these steps:

  1. To launch the Run box, press Windows Key + R.
  2. Type in appwiz.cpl and press Enter.
  3. In the list, look for the Microsoft Visual C++ programs.
  4. After selecting each entry, click Uninstall.
  5. Download and install Microsoft Visual C++ from the Microsoft website.
 

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BrianInEngland

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Had a look online to see what i could find, Alot of people can't seem to get it to work after experiencing this but it might be worth trying none the less. If you're running MSI afterburner/an OC on you're gpu try removing those too, My FH5 didn't like me using afterburner.​

Also try launching the game through the .EXE file and run it as admin in the off chance.

Repairing Forza Horizon 5 game files on Xbox Game Pass

If you play the game via the Xbox Game Pass app, you can use the Windows Repair utility instead. Here’s what you need to do:

s38gQlxCKtglmFx9SaNN4RpwWFUxT6XLJNCph515xcHUYcx2RfdMd5lSbinDccBJJXRum_dS2D_UU8dBXZLr8YkdHEGtJ3C2fscJ2bS9PoeSpYXkg7x6-xEYUYDYgTGkifuJbVgn

  1. Press the Windows key on your keyboard.
  2. Type in “Forza Horizon 5” and right-click on the Forza Horizon 5 search result.
  3. Click App settings.
  4. In the App settings menu, click on the Repair button.
  5. Wait for a few moments to allow the system to repair the game.

Alternative to try

Run the game with the latest Microsoft Visual Studio.​

Microsoft Visual C++ is an application that supports Microsoft games; if you don’t have this software installed or there are missing files, Forza Horizon 5 may not launch. You can reinstall this important software component with these steps:

  1. To launch the Run box, press Windows Key + R.
  2. Type in appwiz.cpl and press Enter.
  3. In the list, look for the Microsoft Visual C++ programs.
  4. After selecting each entry, click Uninstall.
  5. Download and install Microsoft Visual C++ from the Microsoft website.
I already run MSI Afterburner, the game works fine with my current Windows install. It wouldn't work after clean installing earlier today. If I try again I will use your suggestion to Repair after installing.
 

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  • OS
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    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    32GB Corsair Platinum RGB 3600MHz
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    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 980 Pro 2TB
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User1234

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I already run MSI Afterburner, the game works fine with my current Windows install. It wouldn't work after clean installing earlier today. If I try again I will use your suggestion to Repair after installing.
Yeah turn it off for a test, sometimes it conflicts with one and not with another but fh5 is a game that it seems to affect a good % so just a shout to turn it off and see what the deal is. Might not fix it but worth a go
 

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BrianInEngland

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Yeah turn it off for a test, sometimes it conflicts with one and not with another but fh5 is a game that it seems to affect a good % so just a shout to turn it off and see what the deal is. Might not fix it but worth a go
It wasn't installed when I did the clean install. I was in the process of re-installing all the apps when I downloaded FH5. At that point I'd literally only installed/updated my drivers. FH5 was showing as installed after the 100GB (!) download but it just wouldn't run. I'll have to try the clean install again and use the app Repair if I have no luck
 

My Computer

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  • OS
    Windows 11 Pro 22H2 (RP channel)
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    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    32GB Corsair Platinum RGB 3600MHz
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 980 Pro 2TB
    Samsung 970 Pro Plus 1TB
    Samsung 970 Pro 1TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Logitech G810
    Mouse
    Logitech G903 with PowerPlay charger
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BrianInEngland

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    Motherboard
    X570 Aorus Xtreme
    Memory
    32GB Corsair Platinum RGB 3600MHz
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 980 Pro 2TB
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    Samsung 970 Pro 1TB
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    PSU
    Asus ROG Strix 1000W
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johnlgalt

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Thing is, though, on a clean install with a clean download, you shouldn't have to repair the install you literally just installed. But, to be fair, it's possible a single file can cause it to go wonky.

As a FH5 player also, I can attest to both it being weird sometimes, but also to it having no issues on my system with Afterburner. But this was after I reverted from a Beta version of Afterburner to the regular release.

I recently did a clean install and am using eVGA's PreciosX1 instead, and will test with it (I've somehow skipped putting FH5 back on the machine lol).
 

My Computers

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  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D02 280 Hz QHD | Eve Spectrum ES07D03 4K Gaming Monitor
    Screen Resolution
    1440p | 4k
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
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    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
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    SteelSeries Apex Pro Wired Gaming Keyboard
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    Logitech MX Master 3 for Business
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    Logitech MX Master 3 for Business
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    Defender
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    Windows 10 x64 Pro build 21H1
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    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
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    Dell
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    Dell
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BrianInEngland

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Thing is, though, on a clean install with a clean download, you shouldn't have to repair the install you literally just installed. But, to be fair, it's possible a single file can cause it to go wonky.

As a FH5 player also, I can attest to both it being weird sometimes, but also to it having no issues on my system with Afterburner. But this was after I reverted from a Beta version of Afterburner to the regular release.

I recently did a clean install and am using eVGA's PreciosX1 instead, and will test with it (I've somehow skipped putting FH5 back on the machine lol).
Exactly, if you buy a new pc with 22H2 and own FH5, it should just download, install and work out of the box. I've never had problem with the game using Afterburner.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    32GB Corsair Platinum RGB 3600MHz
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289
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BrianInEngland

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100% agree. But we all know pcs don't work like that unfortunately 😂
Nope. Maybe it's because I use a separate partition for games, otherwise the C: drive takes a lot of space for a backup. FH5 is installed on D: now and works fine
 

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User1234

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Nope. Maybe it's because I use a separate partition for games, otherwise the C: drive takes a lot of space for a backup. FH5 is installed on D: now and works fine
Shouldn't be an issue, I have games on my main drive, my 2nd drive and my 3rd drive and none differ in that regard. Weird one none the less, but glad you've got it working in some capacity albeit in a different install location but if that's all you had to do to sort it, then that's pretty neat.
 

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BrianInEngland

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Shouldn't be an issue, I have games on my main drive, my 2nd drive and my 3rd drive and none differ in that regard. Weird one none the less, but glad you've got it working in some capacity albeit in a different install location but if that's all you had to do to sort it, then that's pretty neat.
Well I'm using my original Windows install which I made a backup of. The issue occurred after doing a clean install yesterday. I restored the backup and did an in place upgrade, the game still works. It's always been installed on D:

Windows 11 21H2 - game installed and working on D:

Clean install 22H2 - game installed to D: but won't run

Restore 21H2 and D: partition, upgrade to 22H2 - game works fine



I still want to do a clean install so will try again another time
 

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johnlgalt

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Probably worth the time to find out why it didn't work - and if it fails again, be sure to take a close look at your Event Logs and see if anything else seems to be not working as well.
 

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    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
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