Solved Multiple Event ID 41 errors

jaymcgrady · Jun 6, 2025

Windows Build/Version Windows 11 23H2 22631.5335

Hi,

I have a relatively new computer however am encountering multiple Event ID 41 randomly across the day and have been trying to find out the underlying reason. Seems that the computer becomes unresponsive follows up randomly restarting. I tried to further narrow down the issue through the use of OCCT, but there does not seem to be any issue with the PSU/GPU tests after I left it to run for an hour.

I have attempted using DDU but seems like I am still encountering such errors. Hence, appreciate if I could get some help in interpreting the logs.

Board: Gigabyte x870 Gaming X WIFI7
Processor: AMD Ryzen 7 9800X3D
GPU: Gigabyte Nvidia GeForce RTX 5070 Ti
SSD: Samsung 990 Pro 1 TB
Ram: Corsair Vengeance 32GB DDR5
PSU: Superflower 1200W Leadex Platinum SE 80+ plat

Attaching both V2 and tune up files.

Thank you for the assistance.

zbook · Jun 6, 2025

1) Turn off Windows fast startup

Turn On or Off Fast Startup in Windows 11

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

2) Run: gather_additional_dump_files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

4) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

5) Learn the methods to recover from BSOD caused by WDV by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail

Boot to Advanced Startup (WinRE) in Windows 11

This tutorial will show you how to boot to the advanced startup (WinRE) in Windows 11. The Windows Recovery Environment (WinRE) is a companion operating system installed alongside Windows 11, typically in a separate partition, that can help with troubleshooting, recovery, or booting from...

www.elevenforum.com

6) Plan to run the tool with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial

7) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

Customized tests will then be posted for the next run of WDV.

WDV can run continuously during the testing.

For any BSOD post a new V2 share link into the newest post.

jaymcgrady · Jun 6, 2025

Hi zbook, thank you for sharing,

I have disabled fast start up and obtained the dump files as well as new V2 post BSOD as per attached. There was no crash on the first run of WDV with the 3 customized test, but the BSOD happened when i ran a second WDV test with standard setting on the Microsoft driver.

TraderGary · Jun 6, 2025

Do not set your computer to High Performance mode. This will cause your CPU to constantly run at highest speed, heat up, and constantly crash with Critical Error 41.

jaymcgrady · Jun 6, 2025

Hi Gary,

Sorry for my confusion but would you be referring to the setting in control panel? as mine is on balanced instead of high

zbook · Jun 6, 2025

1) Uninstall and reinstall the AMD and Nvidia GPU drivers using DDU:

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Download Display Driver Uninstaller (DDU) Official

Download Display Driver Uninstaller (DDU) free from Wagnardsoft, the official source. Remove NVIDIA, AMD, Intel drivers cleanly.

www.wagnardsoft.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.

www.nvidia.com

https://www.amd.com/en/support/download/drivers.html

2) Create a new restore point

3) Restart WDV with all customized tests except:

[ ] 0x00000004 Randomized low resources simulation.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

TraderGary · Jun 6, 2025

jaymcgrady said:
Hi Gary,

Sorry for my confusion but would you be referring to the setting in control panel? as mine is on balanced instead of highView attachment 136181

Yes, that's it. If you're plan is Balanced, then this isn't a possible problem for you.

jaymcgrady · Jun 7, 2025

zbook said:
1) Uninstall and reinstall the AMD and Nvidia GPU drivers using DDU:

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Download Display Driver Uninstaller (DDU) Official

Download Display Driver Uninstaller (DDU) free from Wagnardsoft, the official source. Remove NVIDIA, AMD, Intel drivers cleanly.

www.wagnardsoft.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.

www.nvidia.com

https://www.amd.com/en/support/download/drivers.html

2) Create a new restore point

3) Restart WDV with all customized tests except:

[ ] 0x00000004 Randomized low resources simulation.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

Hi zbook,

It had crashed while the Nvidia GPU driver was updating hence tried DDU again but the same thing has happened. Hence, i have not done the new restore poitn and WDV yet, should i still go ahead with those test?

steps done:

1)safe mode
2) DDU to remove AMD and Nvdia
3) reinstall AMD and Nvdia,
4) Nvdia app launches (black screen happens here)

Meanwhile, attaching the new V2.

jaymcgrady · Jun 7, 2025

I am currently trying with a different installer from Nvdia, will also update if there are any difference

zbook · Jun 7, 2025

Please uninstall Norton 360 > try DDU again for the AMD and Nvidia GPU drivers

Download and run the Norton 360 Remover tool for Windows

Get all the support you need for your Norton products. We’ll help you with installation, activation, sales and billing.

support.norton.com

Update defender.

Create a new restore point.

jaymcgrady · Jun 7, 2025

jaymcgrady said:
I am currently trying with a different installer from Nvdia, will also update if there are any difference

Hi zbook,

i have managed to install both gpu drivers without crashing using the other nvdia installer. Hence, have ran another WDV with all customized tests except: [ ] 0x00000004 Randomized low resources simulation.

Ran:
a) Test all non-Microsoft drivers (encounter BSOD here)

Should i still run the second WDV to include testing microsoft drivers as well as above Norton uninstall and defender update?

Attaching the BSOD encountered at the initial test:

attaching link instead due to file size

DESKTOP-L0CCSJN-(2025-06-07_17-14-52).zip

drive.google.com

zbook · Jun 7, 2025

Please update the progress with post #10.

(Norton drivers were involved in the crash)

After uninstalling restart WDV to find a misbehaving driver.

jaymcgrady · Jun 7, 2025

Hi zbook, i have done the steps in post 10 uninstalling Norton 360 into DDU again for the AMD and Nvidia GPU drivers.
However, Window Security remains as a black screen for me hence, i am unable to update defender, although it seems to be running, hence i went ahead to run WDV with all customized tests except: [ ] 0x00000004 Randomized low resources simulation.

Ran:
a) Test all non-Microsoft drivers (encounter BSOD here) twice, first BSOD indicated RtkBtFilter2.sys (did not manage to get a V2 log for this. I unchecked the driver and ran a second test with another BSOD error indicating GVCIDrv64.sys.

Posting here first as i am unsure if i should continue doing more WDV in the same way, and as i was writing this post, i have encountered another BSOD hence sharing the links to both V2 logs.

BSOD 1: DESKTOP-L0CCSJN-(2025-06-08_11-05-35).zip
BSOD 2: DESKTOP-L0CCSJN-(2025-06-08_11-11-22).zip

zbook · Jun 7, 2025

Restart WDV with the same customized tests

test all non-Microsoft drivers except:

rtkbtfilter2.sys
gvcidrv64.sys

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

Code:

RtkBtFilter2.sys Tue Sep  3 20:22:26 2024 (66D7B652)

Code:

c Fri Dec  6 03:42:17 2019 (5DEA2279)

jaymcgrady · Jun 8, 2025

Hi zbook, no immediate BSOD, sharing text file from cmd

zbook · Jun 8, 2025

Please uninstall or uninstall and reinstall the misbehaving software/drivers:

rtkbtfilter2 Realtek Bluetooth Filter Test Driver c:\windows\system32\drivers\rtkbtfilter2.sys

gvcidrv GVCIDrv \??\c:\program files\gigabyte\control center\lib\gbt_vga\gvdll\tool\gvcidrv64.sys

Restart WDV with the same customized tests.

Test all non-Microsoft drivers.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

jaymcgrady · Jun 8, 2025

Hi zbook, thank you for the help over the past three days, i couldnt seem to get GVCIDrv64 to work with WDV, hence after some consideration, i just did a recovery instead.

zbook · Jun 8, 2025

jaymcgrady said:
Hi zbook, thank you for the help over the past three days, i couldnt seem to get GVCIDrv64 to work with WDV, hence after some consideration, i just did a recovery instead.

GVCIDrv64 is a driver that is part of the Gigabyte control center.

GIGABYTE Global

GIGABYTE Control Center (GCC) is a unified software platform across a variety of GIGABYTE products. Every available utility preferred is optimized and integrated with intuition ...

www.gigabyte.com

Solved Multiple Event ID 41 errors

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