Multiple things causing BSOD

ryan6539 · Sep 12, 2024

I have been dealing with BSOD issues caused by 3 different scenarios and I'm not sure if they are related.

1. When the laptop is asleep for an extended period of time it crashes, then restarts itself. If I don't wake the laptop soon after it becomes unresponsive. The running light will be on and the fans will run. The only way to get it to respond is to hold the power button to power down. When I power it back on I get BSOD.

2. I normally turn the laptop off overnight and when I turn it on the next day I get BSOD on boot. Most of the time windows automatic repair fixes it but sometimes I have to restart the laptop with the power button. These are the errors I have received:
kernel_security_check_failure
hypervisor_error
irql_not_less_or_equal
Memory_management

3. If the laptop is not connected to power I get BSOD after 10 to 20 minutes.

I have been using PowerToys “Awake” to combat the first issue and I have been hibernating the laptop instead of shutting it down which stops the second issue. Any insight would be much appreciated.

This link has 2 logs. The earlier timestamp is when the laptop is connected to power and the other is on battery. I wasn't sure if that would matter so I added both.

BSOD - Google Drive

drive.google.com

zbook · Sep 12, 2024

What is the laptop's warranty status?

The logs reported BSOD, Live kernel events, and corrected hardware errors.

There were Nvidia GPU problems.

Please perform the following steps: (in sequence)

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run Gather additional dump files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Create a new restore point:

Create System Restore Point in Windows 11 Tutorial

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

4) Make free or pay backup images and save to another disk drive or the cloud:

(Acronis, Aoemi, EaseUS, Hasleo, Macrium, Paragon, etc.)

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

5) After creating a new restore point and backup images:

a) Uninstall the Nvidia GPU drivers using DDU > reinstall from the Asus website

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Display Driver Uninstaller (DDU) download latest version 18.0.8.1

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

ROG Zephyrus G15 (2022) | Laptops | ROG Global

2022 ROG Zephyrus G15 is fast and smooth with up to an AMD Ryzen™ 9 6900HS CPU and GeForce RTX™ 3080 Ti GPU with MUX switch. Up to a QHD 240Hz/3ms gaming panel and Dolby Atmos audio from six speakers enrich every entertainment experience.

rog.asus.com

b) Plan to uninstall and reinstall the AMD GPU drivers at a later time (do not uninstall at this time)

ryan6539 · Sep 12, 2024

LiveKernel Reports added to link in original post. Also, the Laptop is not under warranty and thanks for helping.

Code:

 Microsoft Windows 11 Home  Version 23H2 (OS Build 22631.4037)
 
==================================================================

    Started on Thu 09/12/2024 at 21:08:37.62
   
        [SFC /ScanNow]
   
Beginning system scan.  This process will take some time.

Results:
 
Windows Resource Protection did not find any integrity violations.
 
==================================================================

    Started on Thu 09/12/2024 at 21:09:52.03

        [DISM /online /cleanup-image /ScanHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22631.4037
 
The component store is repairable.

The operation completed successfully.
 
==================================================================

    Started on Thu 09/12/2024 at 21:11:09.39

        [DISM /online /cleanup-image /RestoreHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22631.4037
 
The restore operation completed successfully.

The operation completed successfully.
 
==================================================================

The second "SFC /ScanNow" was skipped, as the first output the following:

Windows Resource Protection did not find any integrity violations.
 
==================================================================

    Started on Thu 09/12/2024 at 21:21:05.24

        [ChkDsk /Scan]
 
The type of the file system is NTFS.
Volume label is OS.
 
Stage 1: Examining basic file system structure ...
2209536 file records processed.                                                      
File verification completed.
Phase duration (File record verification): 15.42 seconds.
28353 large file records processed.                                  
Phase duration (Orphan file record recovery): 15.77 milliseconds.
0 bad file records processed.                                    
Phase duration (Bad file record checking): 0.11 milliseconds.
 
Stage 2: Examining file name linkage ...
1547 reparse records processed.                                    
2951756 index entries processed.                                                      
Index verification completed.
Phase duration (Index verification): 51.90 seconds.
0 unindexed files scanned.                                      
Phase duration (Orphan reconnection): 31.21 seconds.
0 unindexed files recovered to lost and found.                  
Phase duration (Orphan recovery to lost and found): 0.38 milliseconds.
1547 reparse records processed.                                    
Phase duration (Reparse point and Object ID verification): 9.10 milliseconds.
 
Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 55.76 milliseconds.
371111 data files processed.                                          
Phase duration (Data attribute verification): 0.05 milliseconds.
CHKDSK is verifying Usn Journal...
41067248 USN bytes processed.                                                          
Usn Journal verification completed.
Phase duration (USN journal verification): 108.33 milliseconds.

Windows has scanned the file system and found no problems.

No further action is required.
 
975845703 KB total disk space.
764345300 KB in 1680821 files.
1135968 KB in 371112 indexes.
0 KB in bad sectors.
2356163 KB in use by the system.
65536 KB occupied by the log file.
208008272 KB available on disk.
 
4096 bytes in each allocation unit.
243961425 total allocation units on disk.
52002068 allocation units available on disk.
Total duration: 1.64 minutes (98743 ms).
 
==================================================================
 
    Started on Thu 09/12/2024 at 21:22:54.45
 
AutoReboot  
 
TRUE      
 
==================================================================
 
        [Set AutoReboot = False]
 
Updating property(s) of '\\RYANPC\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition3"'
Property(s) update successful.
==================================================================
 
AutoReboot  
 
FALSE      
 
==================================================================
 
DebugInfoType  
 
3            
 
==================================================================

        [Set DebugInfoType = 7]

Updating property(s) of '\\RYANPC\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition3"'
Property(s) update successful.
==================================================================
 
DebugInfoType  
 
7            
 
==================================================================

        [WMIC PageFile list]

AllocatedBaseSize=17408
CurrentUsage=149
Description=C:\pagefile.sys
InstallDate=20220412115201.779086-240
Name=C:\pagefile.sys
PeakUsage=178
Status=
TempPageFile=FALSE
 
==================================================================
 
AutomaticManagedPagefile  
 
TRUE                    
 
==================================================================

        [Set AutomaticManagedPagefile = True]

Updating property(s) of '\\RYANPC\ROOT\CIMV2:Win32_ComputerSystem.Name="RYANPC"'
Property(s) update successful.
==================================================================
 
AutomaticManagedPagefile  
 
TRUE                    
 
==================================================================

        [BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier              {badmemory}
 
==================================================================

    Finished on Thu 09/12/2024 at 21:22:56.76
    It took 14 minutes and 19 seconds to complete the operations.

zbook · Sep 12, 2024

Tuneup plus results were ok.

After completing post #2 steps 1 - 5a > post a new V2 share link into the newest post (without older share links)

For any new BSOD > post a new V2 share link into the newest post (without older share links)

Code:

NVIDIA GeForce RTX 3070 Ti Laptop GPU    PCI\VEN_10DE&DEV_24A0&SUBSYS_1C521043&REV_A1\4&363F97D3&0&0009    43

Code:

Name    AMD Radeon(TM) Graphics
PNP Device ID    PCI\VEN_1002&DEV_1681&SUBSYS_1C521043&REV_C7\4&31F4EC98&0&0041
Adapter Type    AMD Radeon Graphics Processor (0x1681), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon(TM) Graphics
Adapter RAM    512.00 MB (536,870,912 bytes)
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\amdxc64.dll
Driver Version    31.0.12029.10015
INF File    oem50.inf (ati2mtag_Rembrandt section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0386458.INF_AMD64_E0283E9E7966F704\B386218\AMDKMDAG.SYS (31.0.12029.10015, 90.09 MB (94,464,432 bytes), 1/6/2023 12:40 PM)

Code:

Name    NVIDIA GeForce RTX 3070 Ti Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_24A0&SUBSYS_1C521043&REV_A1\4&363F97D3&0&0009
Adapter Type    NVIDIA GeForce RTX 3070 Ti Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3070 Ti Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5465a98f7cbb7825\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5465a98f7cbb7825\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5465a98f7cbb7825\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5465a98f7cbb7825\nvldumdx.dll
Driver Version    31.0.15.5244
INF File    oem127.inf (Section125 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAMI.INF_AMD64_5465A98F7CBB7825\NVLDDMKM.SYS (31.0.15.5244, 57.30 MB (60,080,176 bytes), 5/10/2024 8:40 PM)

Code:

 Code 43 "Windows has stopped this device because it has reported problems. (Code 43)"
Cause

One of the drivers controlling the device notified the operating system that the device failed in some manner.

ryan6539 · Sep 14, 2024

I have completed steps 1 - 5a from post #2.

ryan6539 · Sep 14, 2024

Sorry I posted the wrong link. This is the correct one.

RYANPC-(2024-09-14_18-48-37).zip

drive.google.com

zbook · Sep 14, 2024

Nice.

A new Nvidia driver was installed and it's error message is no longer present.

Today is 09/14/2024.
The last unexpected shutdown and restart with BSOD was on 09/12/2024

Use the computer as usual and if possible play demanding games to stress the GPU.

Code:

PNP Device ID    PCI\VEN_1002&DEV_1681&SUBSYS_1C521043&REV_C7\4&31F4EC98&0&0041
Adapter Type    AMD Radeon Graphics Processor (0x1681), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon(TM) Graphics
Adapter RAM    512.00 MB (536,870,912 bytes)
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0386458.inf_amd64_e0283e9e7966f704\B386218\amdxc64.dll
Driver Version    31.0.12029.10015
INF File    oem50.inf (ati2mtag_Rembrandt section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    2560 x 1440 x 165 hertz
Bits/Pixel    32
Memory Address    0x10000000-0x1FFFFFFF
Memory Address    0x20000000-0x201FFFFF
I/O Port    0x0000DF00-0x0000DFFF
Memory Address    0xFC500000-0xFC57FFFF
IRQ Channel    IRQ 4294967208
IRQ Channel    IRQ 4294967207
IRQ Channel    IRQ 4294967206
IRQ Channel    IRQ 4294967205
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0386458.INF_AMD64_E0283E9E7966F704\B386218\AMDKMDAG.SYS (31.0.12029.10015, 90.09 MB (94,464,432 bytes), 1/6/2023 12:40 PM)

Code:

Name    NVIDIA GeForce RTX 3070 Ti Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_24A0&SUBSYS_1C521043&REV_A1\4&363F97D3&0&0009
Adapter Type    NVIDIA GeForce RTX 3070 Ti Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3070 Ti Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_5bd0721ecfd1c7bd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_5bd0721ecfd1c7bd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_5bd0721ecfd1c7bd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_5bd0721ecfd1c7bd\nvldumdx.dll
Driver Version    31.0.15.1691
INF File    oem1.inf (Section139 section)
Color Planes    Not Available
Color Table Entries    Not Available
Resolution    Not Available
Bits/Pixel    Not Available
Memory Address    0xFB000000-0xFC0FFFFF
Memory Address    0x0000-0x1FFFFFF
IRQ Channel    IRQ 4294967209
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAM.INF_AMD64_5BD0721ECFD1C7BD\NVLDDMKM.SYS (31.0.15.1691, 41.69 MB (43,719,672 bytes), 9/14/2024 5:20 PM)

ryan6539 · Sep 14, 2024

I unplugged the laptop and within 5 minutes I got another BSOD with error code: KERNEL_SECURITY_CHECK_FAILURE

Here is a new V2.

RYANPC-(2024-09-14_20-07-04).zip

drive.google.com

zbook · Sep 14, 2024

Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

The more the passes the better the testing conditions.

It sometimes takes passes into the 20s to find malfunctioning RAM.

Plan to run Memtest86+ overnight while sleeping and during the next day.

Just 1 error is a test fail and testing can be aborted.

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

ryan6539 · Sep 15, 2024

20 passes with no errors.

zbook · Sep 15, 2024

Deleted the post.

Please use the computer with only battery > for BSOD > post new V2

ryan6539 · Sep 16, 2024

Two BSOD on battery with error codes:
kmode_exception_not_handled
irql_not_less_or_equal

RYANPC-(2024-09-16_21-51-21).zip

drive.google.com

zbook · Sep 16, 2024

Make an updated backup image.

Plan to:

a) run the computer continuously in safe mode with networking for several days > for any new BSOD > post a new V2 share link into the newest post

Boot to Safe Mode in Windows 11 Tutorial

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

and / or

b) clean install Windows 10 > install drivers > for any new BSOD > post a new V2 share link into the newest post