BSOD Windows 11 24H2 DPC_WATCHDOG_VIOLATION


firefox192

New member
Local time
4:16 AM
Posts
1
OS
WIndows 11
Hello,

I've been running into an issue with my HP Spectre 14-ef2xxx for the past 2 months where my laptop will no longer go to sleep when the lid is closed or screen is dormant but it'll instead shut down entirely. I've also noticed the laptop battery will be drained completely when asleep for a day and disconnected from AC power, I haven't had this issue before. I have checked my power and battery settings to ensure closing the lid or inactivity isn't set to shutting down the PC.

The PC will also freeze occasionally when attempting to wake up, forcing me to manually turn off/on with the power button and I've received 5 BSOD events in the past week with the stop code DPC_WATCHDOG_VIOLATION. I've checked my network adapter drivers to ensure they're up to date but I'm at a loss for what to do next.

Log Collector Link
https://1drv.ms/u/c/af5c76f40bf50a99...6jw3g?e=A8uFPy

I'd appreciate any help the community is able to provide and I apologize if I haven't included any relevant information or committed a faux pas on my first post.

Thank you.
 
Windows Build/Version
Windows 11 24H2

My Computer My Computer

At a glance

WIndows 11
OS
WIndows 11
Computer type
Laptop
Manufacturer/Model
HP Spectre 14-ef2xxx
There were a very large number of BSOD during the 30 day Windows installation.



1) What is the laptop's warranty status?



2) Update the HP UEFI Hardware diagnostics: 10.3.2.0 > 10.7.0.0


Overnight run: system > extensive > loop until error > the next day if it has made two or more loops > click esc > take pictures > post images or share

links displaying the tests performed with results




3) Run Tuneup plus > post a share link







4) Run HD Sentinel (all drives) > post share links
a) Overview
b) Temperature
c) SMART



5) See if you can uninstall Mullvad VPN 2025.2.0 for 3 - 7 days and monitor for BSOD
If you must run a VPN then uninstall and reinstall the software > comment into this thread

mullvadwireguard MullvadWireGuard c:\windows\system32\drivers\mullvad-wireguard.sys



6) Uninstall and reinstall:

intccosvc INTCCoSvc c:\windows\system32\drivers\intel\icps\intcco11x64.sys




Code:
IntcCo11X64.sys Sun May  5 15:24:02 2024 (6637EAE2)

Code:
mullvad-wireguard.sys Tue Jun  4 07:21:55 2024 (665F06E3)


Code:
Name    [00000002] Mullvad WireGuard Tunnel
Adapter Type    Not Available
Product Type    Mullvad WireGuard Tunnel
Installed    Yes
PNP Device ID    SWD\MULLVADWIREGUARD\{514A3988-9716-43D5-8B05-31DA25A044A9}
Last Reset    2/1/2025 11:06 AM
Index    2
Service Name    MullvadWireGuard
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\MULLVAD-WIREGUARD.SYS (0.10.1.0, 558.51 KB (571,912 bytes), 7/25/2024 9:18 PM)
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
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