My internet connection stops working.


bravem12000

Member
Local time
1:09 AM
Posts
2
OS
Windows 11
To begin, this is the 2nd computer I've had this to happen on. My connection starts up ok, but after 2 to 3 hours (sometimes even longer), the connection stops working. I check the connection, and I'm told I am connected to the internet, but the connection may be slow.

I have to perform a "network reset" in "Advanced Network Settings" & allow the PC to restart to get good connection again.

The crazy thing about this is all other devices on my LAN keep working just file at full speed. I also have a 3rd PC ( a Dell laptop) that does NOT have this problem.

Has anyone else encountered this problem? I did not have this issue until Windows 11.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (3.30...16GBIntel(R) HD Graphics 4600 (113 MB)
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Elite Desk 800 G1 SFF
CPU
Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (3.30 GHz)
Motherboard
Will provide when I can look the board.
Memory
16GB
Graphics Card(s)
Intel(R) HD Graphics 4600 (113 MB)
Sound Card
On Board sound (Realtek High Definition Audio)
Monitor(s) Displays
1
Screen Resolution
1920 X 1080
Hard Drives
2 - 256GB SSD (boot)
1T HDD (data)
Is this a wired, or wireless connection?
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2
OS
Windows 11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
Toshiba
Both, Wired and wireless fail.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (3.30...16GBIntel(R) HD Graphics 4600 (113 MB)
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Elite Desk 800 G1 SFF
CPU
Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (3.30 GHz)
Motherboard
Will provide when I can look the board.
Memory
16GB
Graphics Card(s)
Intel(R) HD Graphics 4600 (113 MB)
Sound Card
On Board sound (Realtek High Definition Audio)
Monitor(s) Displays
1
Screen Resolution
1920 X 1080
Hard Drives
2 - 256GB SSD (boot)
1T HDD (data)
First thing, have you had a Windows Update occur recently. If so, that very likely changed something (never fails to disappoint).

Next we need a better diagnosis. When you say "the connection stops working", but also say "I'm told I am connected to the internet",
that does not compute. How do you know connection stops working? You can't get on the internet using a browser?
Have you tried a different browser?
How are you told you're connected? Are you seeing the internet icon in the task bar?
If you're looking at a statement on the Settings page, I would not trust that (Windows can get confused).
Can you open a command windows, ping www.google.com and get a response?

Other things to check:
Check the power settings and power savings for the network adapter.
Go to Device Manager > Network Adapters > right-click and select Properties > Power Management tab.
Uncheck allow computer to turn off adapter.
Next go to Power Options (via Settings or Control Panel) > Change plan settings > change advanced settings.
Go through ALL entries and see if there are any "power savings" features and disable them.
Next, log into your router as admin and look for similar power savings (e.g. Eco) features and turn them off.
Also on the router, typically under LAN settings, check that the DHCP lease time didn't get reduced. It's often set to 24 hours.

P.S. You'll probably get advice here to update your network drivers. DO NOT do that. Drivers don't go bad overnight or they don't intermittently go bad. The only way your drivers were corrupted would be if a Windows Update did that, and in that case they'll either work or not work.
 
Last edited:

My Computer My Computer

At a glance

Depends on the day and my mood. Windows 10.
OS
Depends on the day and my mood. Windows 10.
Computer type
PC/Desktop
Manufacturer/Model
Dell
If Fast Startup is enabled, disable it.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2
OS
Windows 11 Pro 25H2
Computer type
Laptop
Manufacturer/Model
Toshiba
Could it be a syncing issue if you have more than one computer switched on at the same time and have Windows Backup syncing turned on? I had something like this once but only on Windows 10. The Windows 11 computers were fine. Network kept cutting out, asking me to re enter the network code again - it would last a bit then cut out again. Tried all the re-setting network settings etc. I only resolved it by using a local account instead of a microsoft account, then it was fine!
 

My Computers My Computers

  • At a glance

    Windows 11 Home 25H2Core i5-1035G132gb
    OS
    Windows 11 Home 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3606sa
    CPU
    Core i5-1035G1
    Memory
    32gb
    Hard Drives
    Samsung 870 evo sata ssd
    Cooling
    Could be better
    Internet Speed
    50 mbps Starlink
    Browser
    Firefox
    Other Info
    Originally came installed with a 500gb H10 Optane ssd
  • At a glance

    Windows 11 HomeIntel Core i5-1035G116gb
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion ce3606sa
    CPU
    Intel Core i5-1035G1
    Memory
    16gb
    Hard Drives
    Hynix Gold P31 2TB
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Antivirus
    Defender

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