My keyboard has 2 rows not working

Hello, yesterday evening I turned my laptop on, to discover that I couldn't type in my password because it contained the letter m, and the m key didn't work. Since then I've tried a lot of online tips to get it working, with no success. Then I discovered a pattern : 67, YU, HJ, and NM... those are the keys that aren't working, and they're all contained in two rows beside each other, going from top to bottom.

I just got this laptop, and I really don't want it to tear up on me. Unfortunately I bought it secondhand on ebay, and the serial number has already been used by the previous owner, so I don't have a warranty. It's a 2024 model, and I bought it in good condition (cosmetically), so I wasn't expecting this.

What can I do to fix this? All help will be appreciated.

Attach a USB keyboard and see if that works OK. If so it is a hardware not software issue.

I recently had similar issue and I was so frustrated, I gave it a good thump and then it worked lol.

Not seriously suggesting that of course - you do so at your own risk lol.

I had the same issue with a keyboard on my wife's laptop. I attached a USB keyboard and it all worked fine.

Keyboards can go bad, even on relatively new laptops. Often they go bad from junk that collects in between the keys. Have you tried some compressed air to blow out the keyboard? You can also just replace the keyboard. On my laptop, my fingers wear the lettering off of the keys. So I have replaced my keyboard twice, and my battery twice, since I bought this laptop. For either of them, it's a easy fix.

Typically, laptop keyboards are replaceable, but the difficult is dependent on the specific models. In the somewhat distant past, I replaced a number of Compaq and Toshiba keyboards, they were fairly easy to do.

Thank you to everyone who's replied. I've got a can of compressed air, and I'll use it in a moment. My girlfriend has a usb keyboard, I'll try that too.

For those wondering , my laptop is an ASUS ROG G713PU. I can't register it for the warranty , but maybe I can pay extra for warranty coverage from them, before I have to open the laptop myself. (I have terrible luck and bad fortune when it comes to working on laptops.)

My girlfriend gave me her keyboard, and it works. So, I guess the problem is with the hardware, not the software. Now I have to buy a replacement for the keyboard, open it up, and hope for the best...

Thank you to everyone who replied for your help

brokensword said:

Now I have to buy a replacement for the keyboard, open it up, and hope for the best...

Click to expand...

Before you buy, reseat the KBD ribbon going to the board while you're in there, see if the battery is bloated.

I suggest that you watch a few how-to videos if available and then decide if you want to do it yourself or take it to a shop.
Years ago I had to replace the keyboard on my wife's HP laptop because it was typing random characters . To my surprise it wasn't as hard as I thought it would be. Sadly it only lasted a little over 1 year and started doing the same thing.

I've replaced a few keyboards on several brands of laptops. Some can be pretty easy, others can be a real PITA!