Solved Mystery Of The Day


TonyCzar

Well-known member
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382
Location
Reno, Nevada USA
OS
Win 11 Pro 25H2 (10.0.26200)
My system information is up to date.

State A problems-
-cursor arrow not directly responsive to movement on touchpad; not corrected by multiple logoffs, restarts, and one shutdown/reboot
-EaseUS backup did not run at 5 am; had worked many days previously
-Smart charging heart visible on battery icon (this was not a problem)

Action taken in an attempt to fix symptoms-
-shutdown; unplug power; remove all USB devices
-hold power button down for 60 seconds

Response-
-over the course of ca. two minutes: screen black; keyboard lights flashed on-and-off several times; fan speed increased, then decreased, then increased, then decreased
-after two minutes, boots back up as usual

Action-
-plug power and USB devices back in

State B changes-
-cursor responsiveness recovered completely
-Smart charging no longer in effect; battery that had been at 85% continuing to charge to 100%

The question is: What did holding the power button down for 60 seconds do?
 
Last edited:

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2 (10.0.26200)i7-1360p 2.20 GHz32 GBIntel® Iris® Xe Graphics
    OS
    Win 11 Pro 25H2 (10.0.26200)
    Computer type
    Laptop
    Manufacturer/Model
    HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    (1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
    Case
    N/A
    Cooling
    as outfitted
    Keyboard
    integrated
    Mouse
    integrated touchpad
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name AWC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • At a glance

    Win 11 Pro 25H2 (10.0.26200)Intel i7 (14th generation)64 GB(1) Intel UHD Graphics 770 (integrated); (2) ...
    Operating System
    Win 11 Pro 25H2 (10.0.26200)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Elite Tower 800 G9 Desktop PC (7E5P9AV)
    CPU
    Intel i7 (14th generation)
    Motherboard
    8AC1 KBC Version 12.03.39
    Memory
    64 GB
    Graphics card(s)
    (1) Intel UHD Graphics 770 (integrated); (2) Intel Arc B580 graphics card
    Sound Card
    Topping E30 II DAC Preamp Audio Decoder running @ 384.0 kHz
    Monitor(s) Displays
    ASUS ProArt Display PA279CV
    Screen Resolution
    3840 x 2160
    Hard Drives
    (1) Samsung SSD 990 PRO with Heatsink 2TB; (2) internal HHD CT2000BX500SSD1 2 TB; (3) external Samsung Portable SSD T7 Shield 4 TB
    Case
    HP Elite Tower 800
    Cooling
    As God dictates the room temperature
    Keyboard
    HHKB Lite 2
    Mouse
    Microsoft wheel mouse
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    BIOS U01 Ver. 02.18.10
drained residual power.. but doesn't make much sense if you didn't remove the laptop battery too when unplugged.
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
drained residual power.. but doesn't make much sense if you didn't remove the laptop battery too when unplugged.

Did not. It definitely seemed like some kind of reset.
 

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2 (10.0.26200)i7-1360p 2.20 GHz32 GBIntel® Iris® Xe Graphics
    OS
    Win 11 Pro 25H2 (10.0.26200)
    Computer type
    Laptop
    Manufacturer/Model
    HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    (1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
    Case
    N/A
    Cooling
    as outfitted
    Keyboard
    integrated
    Mouse
    integrated touchpad
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name AWC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • At a glance

    Win 11 Pro 25H2 (10.0.26200)Intel i7 (14th generation)64 GB(1) Intel UHD Graphics 770 (integrated); (2) ...
    Operating System
    Win 11 Pro 25H2 (10.0.26200)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Elite Tower 800 G9 Desktop PC (7E5P9AV)
    CPU
    Intel i7 (14th generation)
    Motherboard
    8AC1 KBC Version 12.03.39
    Memory
    64 GB
    Graphics card(s)
    (1) Intel UHD Graphics 770 (integrated); (2) Intel Arc B580 graphics card
    Sound Card
    Topping E30 II DAC Preamp Audio Decoder running @ 384.0 kHz
    Monitor(s) Displays
    ASUS ProArt Display PA279CV
    Screen Resolution
    3840 x 2160
    Hard Drives
    (1) Samsung SSD 990 PRO with Heatsink 2TB; (2) internal HHD CT2000BX500SSD1 2 TB; (3) external Samsung Portable SSD T7 Shield 4 TB
    Case
    HP Elite Tower 800
    Cooling
    As God dictates the room temperature
    Keyboard
    HHKB Lite 2
    Mouse
    Microsoft wheel mouse
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    BIOS U01 Ver. 02.18.10

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
hold power button down for 60 seconds

A power drain involves removing the laptop battery.

However, there is (on some laptops) a tiny hole underneath the laptop. Place a pin in it, hold in for 60 seconds. It’s used to simulate removing and reinstalling the battery or to reset the laptop if it becomes unresponsive.
It’s a tiny hole, I don’t think a straightened out paper clip works. Maybe, I can’t remember and I’m not getting out of my chair.

  1. Unplug the power cable: Disconnect the laptop from the power source.
  2. Insert a pointed object: Use a straightened paperclip or similar object to gently press the button inside the hole.
  3. Hold for a few seconds: Press and hold the button for a few seconds (e.g., 5 seconds). In the past I’ve done it for 60 sec
  4. Wait: Allow the laptop to rest for a few minutes without power.
  5. Attempt to power on: Plug the power cable back in and try to power on the laptop.
I don’t know how it would of helped with the issues you listed.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.
  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8655 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?

Post #5 in relation to HP laptop.

Outstanding! This sounds like info many people could use.

That post was from 2011. How in the world did you identify it, @dacrone?
 

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2 (10.0.26200)i7-1360p 2.20 GHz32 GBIntel® Iris® Xe Graphics
    OS
    Win 11 Pro 25H2 (10.0.26200)
    Computer type
    Laptop
    Manufacturer/Model
    HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    (1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
    Case
    N/A
    Cooling
    as outfitted
    Keyboard
    integrated
    Mouse
    integrated touchpad
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name AWC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • At a glance

    Win 11 Pro 25H2 (10.0.26200)Intel i7 (14th generation)64 GB(1) Intel UHD Graphics 770 (integrated); (2) ...
    Operating System
    Win 11 Pro 25H2 (10.0.26200)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Elite Tower 800 G9 Desktop PC (7E5P9AV)
    CPU
    Intel i7 (14th generation)
    Motherboard
    8AC1 KBC Version 12.03.39
    Memory
    64 GB
    Graphics card(s)
    (1) Intel UHD Graphics 770 (integrated); (2) Intel Arc B580 graphics card
    Sound Card
    Topping E30 II DAC Preamp Audio Decoder running @ 384.0 kHz
    Monitor(s) Displays
    ASUS ProArt Display PA279CV
    Screen Resolution
    3840 x 2160
    Hard Drives
    (1) Samsung SSD 990 PRO with Heatsink 2TB; (2) internal HHD CT2000BX500SSD1 2 TB; (3) external Samsung Portable SSD T7 Shield 4 TB
    Case
    HP Elite Tower 800
    Cooling
    As God dictates the room temperature
    Keyboard
    HHKB Lite 2
    Mouse
    Microsoft wheel mouse
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    BIOS U01 Ver. 02.18.10
Outstanding! This sounds like info many people could use.

That post was from 2011. How in the world did you identify it, @dacrone?
"google" is a helluva drug :lmao:.. or brave search in my preference.

searched for "holding power button 2 minutes after unplugging laptop but leaving battery in". was top result
 

My Computer My Computer

At a glance

Windows 11 Pro
OS
Windows 11 Pro
This group is really the cat's meow!
 

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2 (10.0.26200)i7-1360p 2.20 GHz32 GBIntel® Iris® Xe Graphics
    OS
    Win 11 Pro 25H2 (10.0.26200)
    Computer type
    Laptop
    Manufacturer/Model
    HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    (1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
    Case
    N/A
    Cooling
    as outfitted
    Keyboard
    integrated
    Mouse
    integrated touchpad
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name AWC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • At a glance

    Win 11 Pro 25H2 (10.0.26200)Intel i7 (14th generation)64 GB(1) Intel UHD Graphics 770 (integrated); (2) ...
    Operating System
    Win 11 Pro 25H2 (10.0.26200)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Elite Tower 800 G9 Desktop PC (7E5P9AV)
    CPU
    Intel i7 (14th generation)
    Motherboard
    8AC1 KBC Version 12.03.39
    Memory
    64 GB
    Graphics card(s)
    (1) Intel UHD Graphics 770 (integrated); (2) Intel Arc B580 graphics card
    Sound Card
    Topping E30 II DAC Preamp Audio Decoder running @ 384.0 kHz
    Monitor(s) Displays
    ASUS ProArt Display PA279CV
    Screen Resolution
    3840 x 2160
    Hard Drives
    (1) Samsung SSD 990 PRO with Heatsink 2TB; (2) internal HHD CT2000BX500SSD1 2 TB; (3) external Samsung Portable SSD T7 Shield 4 TB
    Case
    HP Elite Tower 800
    Cooling
    As God dictates the room temperature
    Keyboard
    HHKB Lite 2
    Mouse
    Microsoft wheel mouse
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    BIOS U01 Ver. 02.18.10

My Computer My Computer

At a glance

Windows 11 2H25AMD 9900X64 GBAMD 9070 XT
OS
Windows 11 2H25
Computer type
PC/Desktop
Manufacturer/Model
DIY
CPU
AMD 9900X
Motherboard
MSI X870E Carbon
Memory
64 GB
Graphics Card(s)
AMD 9070 XT
Sound Card
built-in
Monitor(s) Displays
Dell 24"
Hard Drives
Sabrent 1 TB NVMe, 4 x SSD (need to check models), 4 x 3.5" HDD, 8-16 TB, all WD
PSU
Seasonic 850
Case
Fractal Design North XL (which I likw)
Cooling
Corsair AIO for CPU, fans for case
Keyboard
Das Keyboard 4
Mouse
Corsair M65 (white)
Internet Speed
1 TB download
Browser
Firefox
Antivirus
Bitdefender
Other Info
Also have Lenovo T14S laptop (me) and Lenovo Slim 71 (wife)
Outstanding! This sounds like info many people could use.

That post was from 2011. How in the world did you identify it, @dacrone?

BTW, this procedure also fixed a problem with losing my ethernet about once a day.
 

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2 (10.0.26200)i7-1360p 2.20 GHz32 GBIntel® Iris® Xe Graphics
    OS
    Win 11 Pro 25H2 (10.0.26200)
    Computer type
    Laptop
    Manufacturer/Model
    HP EliteBook 840 14 inch G10 Notebook (BIOS HP V70 Ver. 01.11.00, 11/6/202)5
    CPU
    i7-1360p 2.20 GHz
    Motherboard
    HP Model 8B41 KBC Version 51.40.00
    Memory
    32 GB
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Sound Card
    Realtek High Definition Audio; Intel® Smart Sound Technology for Bluetooth® Audio; Intel® Smart Sound Technology for USB Audio Intel® Smart Sound Technology for Digital Microphones
    Monitor(s) Displays
    as outfitted
    Screen Resolution
    1920 x 1200 (as recommended)
    Hard Drives
    (1) Samsung SSD 990 EVO Plus 2TB; (2) external Samsung Portable SSD T5 Shield 8TB
    Case
    N/A
    Cooling
    as outfitted
    Keyboard
    integrated
    Mouse
    integrated touchpad
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    Device name AWC-840
    Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
    Installed RAM 32.0 GB (31.6 GB usable)
    Product ID 00355-61334-62672-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points
  • At a glance

    Win 11 Pro 25H2 (10.0.26200)Intel i7 (14th generation)64 GB(1) Intel UHD Graphics 770 (integrated); (2) ...
    Operating System
    Win 11 Pro 25H2 (10.0.26200)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Elite Tower 800 G9 Desktop PC (7E5P9AV)
    CPU
    Intel i7 (14th generation)
    Motherboard
    8AC1 KBC Version 12.03.39
    Memory
    64 GB
    Graphics card(s)
    (1) Intel UHD Graphics 770 (integrated); (2) Intel Arc B580 graphics card
    Sound Card
    Topping E30 II DAC Preamp Audio Decoder running @ 384.0 kHz
    Monitor(s) Displays
    ASUS ProArt Display PA279CV
    Screen Resolution
    3840 x 2160
    Hard Drives
    (1) Samsung SSD 990 PRO with Heatsink 2TB; (2) internal HHD CT2000BX500SSD1 2 TB; (3) external Samsung Portable SSD T7 Shield 4 TB
    Case
    HP Elite Tower 800
    Cooling
    As God dictates the room temperature
    Keyboard
    HHKB Lite 2
    Mouse
    Microsoft wheel mouse
    Internet Speed
    800MB/sec up & down
    Browser
    Chrome
    Antivirus
    Malwarebytes
    Other Info
    BIOS U01 Ver. 02.18.10

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