Solved Need help with my Dell Dock


T

toll_booth

New member
Local time
8:15 PM
Posts
2
OS
Windows 11
I have a Dell docking station that is connected to my Alienware laptop. The station reads a plugged-in mouse but not a plugged-in keyboard nor my second monitor.

I have checked all the connections to the docking station.
I have reinstalled all the USB drivers.
I have reset my Dell dock by unplugging everything for more than two minutes.
I have another computer that does read the second monitor (same monitor as above) but does not read the keyboard when connected to the Dell dock.
The keyboard and monitor work fine when directly plugged into either computer.

Any help to get my Dell Dock running properly would be appreciated.
 
Windows Build/Version
22H2

My Computer

System One

  • OS
    Windows 11
Call Dell Support. They've never failed me.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9510 OLED
    CPU
    11th Gen i9 -11900H
    Memory
    32 GB 3200 MHz DDR4
    Graphics Card(s)
    NVIDIA® GeForce® RTX 3050Ti
    Monitor(s) Displays
    15.6" OLED Infinity Edge Touch
    Screen Resolution
    16:10 Aspect Ratio (3456 x 2160)
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    2 Thunderbolt™ 4 (USB Type-C™)
    1 USB 3.2 Gen 2 (USB Type-C™)
    SD Card Reader (SD, SDHC, SDXC)
    Internet Speed
    900 Mbps Netgear Orbi + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Outlook
    Microsoft OneNote
    Microsoft PowerToys
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Macrium Reflect
    Dell Support Assist
    Dell Command | Update
    LastPass Password Manager
    Amazon Kindle
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    i5
    Memory
    8 GB
    Hard Drives
    256GB SSD
    Internet Speed
    900 Mbps Netgear Orbi + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft Outlook
    Microsoft OneNote
    Microsoft Visual Studio
    Amazon Kindle
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
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