Need help with WHEA INCORRECTABLE ERROR

Chris516 · Dec 26, 2023

zbook said:
When possible please follow the instructions in this link:

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

I already did that.

trumpy81 · Dec 26, 2023

When sharing files from Google drive, go to the file you want to share and beside the file, click on the Ellipsis (3 Dots) > Share > Copy link and then post that link here using CTRL + V.

Your previous link takes me to my Google drive, not yours.

Chris516 · Dec 26, 2023

trumpy81 said:
When sharing files from Google drive, go to the file you want to share and beside the file, click on the Ellipsis (3 Dots) > Share > Copy link and then post that link here.

Your previous link takes me to my Google drive, not yours.

KNOCKWURST516-(2023-12-26_12-02-15).zip

zbook · Dec 27, 2023

Chris516 said:
I already did that.

What additional steps were made to post the V2 share link and have files?

The BSOD bugcheck WHEA 124 is almost always seen when there is malfunctioning hardware.

Please perform the following steps: (in sequence)

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Uninstall Malwarebytes:

https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-Malwarebytes-using-the-Malwarebytes-Support-Tool

3) Make sure that Microsoft defender is on

4) Reinstall the Intel GPU drivers:

desktops and all in ones :: 500 series :: 510a 15icb :: 90hv :: 90hv001mus :: mj08ajq0 - Lenovo Support US

pcsupport.lenovo.com

5) Make a new restore point

Create System Restore Point in Windows 11 Tutorial

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

6) The BIOS Version/Date LENOVO O3QKT3DA, 5/29/2020

Upgrade the BIOS to the most up to date non-beta BIOS

desktops and all in ones :: 500 series :: 510a 15icb :: 90hv :: 90hv001mus :: mj08ajq0 - Lenovo Support US

pcsupport.lenovo.com

7) Run the Lenovo full diagnostic sweet > take pictures > post images or share links displaying the tests performed with results
(custom scan 112 min)

desktops and all in ones :: 500 series :: 510a 15icb :: 90hv :: 90hv001mus :: mj08ajq0 - Lenovo Support US

pcsupport.lenovo.com

8) For any BSOD or unexpected shutdown and restart after completing all of the above steps > post a new V2 share link into the newest post

Code:

Event[5277]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-12-25T01:43:18.0060000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Knockwurst516
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[5004]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2023-12-24T11:44:10.1870000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Knockwurst516
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[4991]
  Log Name: System
  Source: EventLog
  Date: 2023-12-24T11:44:56.5240000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Knockwurst516
  Description:
The previous system shutdown at 11:28:54 AM on ?12/?24/?2023 was unexpected.

Code:

Event[4823]
  Log Name: System
  Source: Microsoft-Windows-Kernel-General
  Date: 2023-12-22T02:25:12.8280000Z
  Event ID: 6
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Knockwurst516
  Description:
An I/O operation initiated by the Registry failed unrecoverably.The Registry could not flush hive (file): '\??\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\WINDOWS\System32\config\SYSTEM'.

Code:

Event[4516]
  Log Name: System
  Source: EventLog
  Date: 2023-12-20T18:48:02.4360000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Knockwurst516
  Description:
The previous system shutdown at 6:32:30 PM on ?12/?20/?2023 was unexpected.

Code:

Event[4329]
  Log Name: System
  Source: Microsoft-Windows-Kernel-General
  Date: 2023-12-18T18:58:50.3260000Z
  Event ID: 6
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Knockwurst516
  Description:
An I/O operation initiated by the Registry failed unrecoverably.The Registry could not flush hive (file): '\??\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\WINDOWS\System32\config\SYSTEM'.

Code:

Event[4257]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2023-12-18T00:09:53.6980000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Knockwurst516
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff820fe92e9028, 0x00000000fe000000, 0x0000000000801136). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 049bbbb1-1622-425e-8b50-acb060c9804f.

Code:

Event[4223]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-12-17T23:11:38.8830000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Knockwurst516
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[4156]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2023-12-17T23:10:53.6870000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Knockwurst516
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[4142]
  Log Name: System
  Source: EventLog
  Date: 2023-12-17T23:11:50.3790000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Knockwurst516
  Description:
The previous system shutdown at 10:37:35 PM on ?12/?17/?2023 was unexpected.

Code:

Event[4047]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-12-17T21:46:27.9820000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Knockwurst516
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[3771]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-12-17T01:53:26.0720000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Knockwurst516
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[3535]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-12-16T14:50:37.2890000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Knockwurst516
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[5412]
  Log Name: System
  Source: Display
  Date: 2023-12-25T22:20:23.0960000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Knockwurst516
  Description:
Display driver igfx stopped responding and has successfully recovered.

Code:

Name    Intel(R) UHD Graphics 630
PNP Device ID    PCI\VEN_8086&DEV_3E91&SUBSYS_36EB17AA&REV_00\3&11583659&1&10
Adapter Type    Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description    Intel(R) UHD Graphics 630
Adapter RAM    1.00 GB (1,073,741,824 bytes)
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b0745509839d43bd\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b0745509839d43bd\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b0745509839d43bd\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b0745509839d43bd\igd12umd64.dll
Driver Version    31.0.101.2115
INF File    oem144.inf (iCFL_w10_DS section)