Network cannot see other computers


AndyB004

New member
Local time
11:24 AM
Posts
1
OS
Windows 11 Pro
Hi There
just bought a new Dell XPS laptop running Windows 11
I have a setup comprising a "server" PC Dell 3020 running Windows 10
and two other PC's also Dell running Windows 10
The PC's are in various locations either directly on the network or using a VPN to link back to the Server.
Typically , these are linked in the normal way using " map network drive"

When I try and link the new PC I get the following message

The mapped network drive could not be created because the following error occurred
We cant sign you in with this credential because your domain isn't available. Make sure your device is connected to your organisation's network and try again. If you previously signed in with another credential, you can sign in with that credential

This is clearly not the case , as I can see the other PC's in the network folder
I am not very IT orientated , so do not know what they mean by "credential "
is that the username and password?
or is the problem some kind of security blocker?

your assistance would be much appreciated
AndyB
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS
    CPU
    13 Gen Intel Core i7 - 13700 _ 2400 Mhz
I'm no expert but I can share my method.

1st, is your new PC is part of the same "workgroup or domain"? (search workgroup) I usually have to change this at the beginning because I use a non default name.

#2 My tricks

I create a 2nd non administrator user on each PC, then sign on to that account once, then usually never again.

Then I can sit on each PC and share things with the limited user and control the access level of each shared folder.

Then on the other PCs, I use those limited user credentials (name and password) to access the shared folders.

I highly reccomend the 2nd limited user account for sharing things on the lan. I don't like accessing remotely with admin privledges.

If you have the Group Policy Editor, you can go back and remove that user from it's group. It will still be there, and you can still share with it but, you won't see it listed in the accounts on the login screen.



OK, I need to backup because I often can't see the other PC's on my network due to my tight firewall rules so I use shortcuts.

PC 1 (the one I want to access shared folder on)
PC 2 (the one I want to access those folder from)

I open explorer on 1 and create a shortcut to the root shared folder. I copy that shortcut to a usb drive. I copy the shortcut from the usb drive to PC 2.

I know there's a much easier way if I knew the exact syntax to use in the shortcut but, I do not.
 

My Computers

System One System Two

  • OS
    Windroid 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    Intel Core i9-14900K Raptor Lake Refreshed 6.0 GHZ
    Motherboard
    MSI MAG Z790 Tomahawk WiFi
    Memory
    32GB (2x16) GSKILL Trident Z5 RGB Series (Intel XMP 3.0) DDR5 RAM 6700MT/s
    Graphics Card(s)
    MSI Gaming GeForce RTX 4070 12GB
    Sound Card
    Onboard Realtek® ALC4080 Codec
    Monitor(s) Displays
    Monitor #1 Samsung Odyssey G50A WQHD G-Sync HDR10 Monitor #2 HP LA1911
    Screen Resolution
    2560x1440 and 1280x1024
    Hard Drives
    Samsung 980 PRO SSD 1TB PCIe 4.0 NVMe Gen 4 Gaming M.2 (150GB System / 850GB More Games)
    Crucial CT2000MX500SSD1 2TB (Games)
    Western Digital Green WD40EZRX 4TB (Data/Backup)
    Western Digital Blue WD60EZAZ 6TB (Storage)
    Western Digital Blue WD60EZAZ 6TB (Media)
    PSU
    Rosewill Hive-750S
    Case
    Cooler Master Elite 430 Mid Tower
    Cooling
    Cooler Master ML240L V2 Liquid CPU cooler + 3x120mm in + Isolated PSU Standard upward flow
    Keyboard
    Microsoft Natural Elite White PS/2 (with usb adapter)
    Mouse
    Microsoft D67-00001 Trackball Optical Mouse (rebuilt with ceramic bearings)
    Internet Speed
    350Mb/s hard wired
    Browser
    Edge, FF, Tor
    Antivirus
    Win Def
    Other Info
    Razer Tartarus V2 Gaming Keypad
    Logitech Z-5500 5.1 THX 505w (Orignal 10" Sub with (Fr, Rr, Ctr) Polk Audio satellites
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    Intel Core i9-14900K Raptor Lake Refreshed 6.0 GHz FCLGA1700 (Gen 14)
    Motherboard
    MSI MAG Z790 Tomahawk WiFi
    Memory
    32GB (2x16) GSKILL Trident Z5 RGB Series (Intel XMP 3.0) DDR5 RAM 6700MT/s
    Graphics card(s)
    MSI Gaming GeForce RTX 3060Ti 8GB
    Sound Card
    Onboard Realtek® ALC4080 Codec
    Monitor(s) Displays
    Monitor #1 Samsung Odyssey G50A WQHD G-Sync HDR10 Monitor #2 Samsung TU7000 55" TV
    Screen Resolution
    2560x1440 and 3840x2160
    Hard Drives
    Samsung 980 PRO SSD 1TB PCIe 4.0 NVMe Gen 4 Gaming M.2 (System)
    Samsung 980 PRO SSD 2TB PCIe 4.0 NVMe Gen 4 Gaming M.2 (Games)
    Crucial CT1000MX500SSD1 1TB (More Games)
    WD Green WD20EZRX 2TB (Data/Backup)
    WD Blue WD60EZAZ 6TB (Media)
    PSU
    Rosewill Hive-750S
    Case
    Cooler Master N400 NSE-400-KKN2 Mid-Tower
    Cooling
    Cooler Master ML240L V2 Liquid CPU cooler + 3x120mm in + 2x120mm + Isolated PSU Reverse flow front exhaust
    Mouse
    MSI G20 Elite and Logitech MK345 Wireless
    Keyboard
    Logitech MK345 Wireless
    Internet Speed
    350Mb/s hard wired
    Browser
    Edge
    Antivirus
    Win Def
    Other Info
    Razer Tartarus Gaming Keypad
    MSI GC30 Gaming Controller (Xbox style)
Welcome to ElevenForum!

Andy, the message that you are seeing indicates that the machine in question is joined to a Windows Domain rather that a Workgroup. This is unusual in a home environment. In a domain environment, your laptop would be expecting to be able to communicate with servers known as "Domain Controllers".


Could you start by telling us what edition of Windows is installed on this laptop?


Finally, please run this command from a command prompt:

systeminfo | findstr /i "domain"

If you get a response like this, it indicates that you are in a workgroup:

C:\>systeminfo | findstr /i "domain"
Domain: WORKGROUP

If you get something else (see sample below) then you are configured to be in a domain, meaning that your laptop is expecting to see a domain controller:

C:\>systeminfo | findstr /i "domain"
Domain: MyDomain.Com
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
We cant sign you in with this credential because your domain isn't available
I think that is the first thing you need to investigate.
It's your network so why can't it see your domain controller?
Or don't you have one? Were your references to Server merely an indication of the role that one computer plays in your network use? In other words, none of your computers run Windows Server but merely normal Windows 10 & 11 [which is what I think you might be saying].
Can all the other computers see everything they should?
Try connecting to the shared folders by putting the full path in the File explorer Address bar or in a shortcut [see my checklist below]. That skips over the problematic File explorer, Network section.

do not know what they mean by "credential "
is that the username and password?
It's the UserName and password of an Admin account on the computer you are trying to connect to or possibly, if you really are in a managed domain, a Domain Admin UserName and password.

these are linked in the normal way using " map network drive"
That is not a method of connecting computers.
It is merely an alteration in the way you refer to network addresses.


This is how I set up my networks.
- I know nothing about domains.
- I know nothing about VPNs.
A consolidated network setup checklist for Windows 10 and 11 - my post #4 - TenForums


Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
t's your network so why can't it see your domain controller?
Or don't you have one? Were your references to Server merely an indication of the role that one computer plays in your network use?
Denis, Andy noted that the server is Windows 10, so clearly it is not a "real" server and I guess why he put the word "server" in quotation marks.

I'm guessing that we are dealing with an enterprise edition of Windows. It will be interesting to see what response we get.
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Hannes - Yes, I think you're right. I tried to word my post to match the OP whilst also dealing with what I think the situation really is. But I am puzzled by the existence of the word domain in that error message Andy mentioned & concerned by my ignorance of VPNs. See you tomorrow. I imagine Andy is, like me, about to stop to have his evening scran. All the best, Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447

Latest Support Threads

Back
Top Bottom