You have given Dell plenty of opportunities to fix it, which you could have refused. Insist on a full refund. And don't buy a Dell! As ChatGPT advises;
Dell’s position isn’t how UK consumer law works.
Your rights come from the Consumer Rights Act 2015, and it sets a clear sequence:
1) You don’t have to accept endless repairs
After a fault appears, the retailer (Dell, if you bought direct) gets one opportunity to repair or replace.
If that fails, or
If a repair is not successful, or
If it causes significant inconvenience
you move to the next stage.
2) Final right to reject (or price reduction)
At that point you are entitled to:
Reject the laptop for a refund, or
Keep it and demand a price reduction
Dell cannot insist on repeated repair attempts once the first fix has failed.
3) Important timing points
Within 30 days of purchase: you have a short-term right to reject immediately.
After 30 days but within 6 months:
The law assumes the fault was present at delivery unless Dell proves otherwise.
You still get the repair/replacement → then rejection if it fails.
After 6 months: burden of proof shifts to you, but rights still exist.
4) “Multiple repairs” — legally weak position
Courts generally treat:
One failed repair = enough to trigger rejection, especially for high-value goods like a laptop
Repeated failed repairs = clear evidence of lack of conformity
5) What you should do now
Write to Dell (email is fine) stating plainly:
The product is faulty
A repair has already been attempted and failed (list dates)
Under the Consumer Rights Act 2015 you are exercising your final right to reject
You require a refund within 14 days
If they refuse:
Escalate via Alternative Dispute Resolution (ADR) if they offer it
Or issue a small claim (this is exactly the sort of case the small claims track handles)
Practical point
Don’t get drawn into technical arguments about diagnostics. The legal test is simple:
Is the product of satisfactory quality and fit for purpose?
If repeated repairs haven’t fixed it, the answer is effectively “no.”
If you want, tell me:
when you bought it
how many repair attempts
what faults persist
and I’ll give you a tight, legally precise letter you can send to Dell.
