New Microsoft Services Agreement changes effective September 30, 2026

We are updating the Microsoft Services Agreement, which applies to your use of Microsoft consumer online products and services. This page provides a summary of the most notable changes to the Microsoft Services Agreement.

To see all of the changes, please read the full Microsoft Services Agreement here.

1. In the header, we updated the publication date to July 30, 2026, and the effective date to September 30, 2026.
2. In the introductory paragraph, we added verbiage to include consumer products, websites and services that refer to the Microsoft Services Agreement under “Services” subject to the Terms.
3. In the “Service-Specific Terms” section, we made the following additions and changes:
   • In the “Store” section, we updated the verbiage about automatic updates, allowing users to pause automatic updates and explaining the consequences if some applications are not updated.
   • Under the “Cortana” section, we explained that Cortana is no longer supported by Microsoft as of 2024, and removed the sections related to Cortana functionality that is no longer usable.
   • In the “Microsoft 365 Apps and Services” section, we updated the naming of Microsoft 365 product suites names and clarified that the use of referenced apps and services is subject to the license terms.
   • In the “Digital Goods” section, we deleted reference to Microsoft Groove, which is no longer available.
   • In the “Microsoft Rewards” section, we updated links to appropriate support pages and updated the amount of points that can be redeemed per year to reflect two tiers of limits.
   • The “Copilot” section was renamed and the applicable versions of Copilot that are subject to the Microsoft Services Agreement were clarified.
4. In the “Binding Arbitration and Class Action Waiver” section, for arbitrations initiated after this version of the Microsoft Services Agreement becomes effective, the arbitration provider will be JAMS, rather than the American Arbitration Association (“AAA”). As a result, this section now refers to JAMS rules and procedures where it previously referred to AAA rules and procedures. For Related Cases, as defined in section 15, we’ve provided that, after each batch of Related Cases is resolved, the parties must engage in a single mediation of remaining Related Cases and that we will pay the mediation fee. Finally, we’ve confirmed that the procedural and substantive provisions of the Federal Arbitration Act govern section 15, including its enforcement.
5. Throughout the Terms, we made changes to improve clarity and to address any grammar, typos, and other similar issues. We also updated naming and hyperlinks.