New Microsoft Surface Pro Windows 11 "Find My Device" question.


O

one028

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Windows 11
I purchased a brand-new Microsoft Surface Pro 12 inch directly from Microsoft. Question I have is in regard to the "Find My Device". When I sign on to my Microsoft account, I see my Surface Pro listed under devices, but when I try to "Find My Device", I get the message that says unable to locate device. I have tried everything, including having Microsoft remote into my computer to check settings. All my settings are correct. Is this supposed to show the location of my laptop and allow me to lock it if stolen or lost? if so, I would like this feature to actually work .
 
Windows Build/Version
26H1 (OS BUILD 28020.1546)

My Computer My Computer

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Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Microsoft Surface Pro
one028 said:
if so, I would like this feature to actually work .
Click to expand...
Are you running a Canary build on that system?
Canary builds should NOT be considered ready for prime time as the branch is not recommended for mission critical use.
 

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    Acer Nitro ANV15-51
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one028 said:
I purchased a brand-new Microsoft Surface Pro 12 inch directly from Microsoft. Question I have is in regard to the "Find My Device". When I sign on to my Microsoft account, I see my Surface Pro listed under devices, but when I try to "Find My Device", I get the message that says unable to locate device. I have tried everything, including having Microsoft remote into my computer to check settings. All my settings are correct. Is this supposed to show the location of my laptop and allow me to lock it if stolen or lost? if so, I would like this feature to actually work .
Click to expand...
You need to have location enabled on the device you're trying to locate and it needs to have a either a mobile data plan, connected to WiFi or ethernet. It does not use Bluetooth to report location to other devices.
 

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Windows 11 25H2Broadwell-e 6850K 4.5ghz @1.36v32GB Corsair LPM 3600 C16EVGA RTX 3080Ti FTW
OS
Windows 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
EVGA home brew
CPU
Broadwell-e 6850K 4.5ghz @1.36v
Motherboard
EVGA X99 FTW K
Memory
32GB Corsair LPM 3600 C16
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EVGA RTX 3080Ti FTW
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Asus Centurion true 7.1 headset. (5 speakers in each earpeice)
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LG C4 55"
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4K 144hz
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be quiet! BN516 Straight Power 12-1000w 80 Plus Platinum
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Corsair H110i
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Corsair K95 Platinum
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Corsair M65 RGB Elite
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50Mbs
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