New Microsoft Surface Pro Windows 11 "Find My Device" question.


O

one028

New member
Local time
10:54 AM
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1
OS
Windows 11
I purchased a brand-new Microsoft Surface Pro 12 inch directly from Microsoft. Question I have is in regard to the "Find My Device". When I sign on to my Microsoft account, I see my Surface Pro listed under devices, but when I try to "Find My Device", I get the message that says unable to locate device. I have tried everything, including having Microsoft remote into my computer to check settings. All my settings are correct. Is this supposed to show the location of my laptop and allow me to lock it if stolen or lost? if so, I would like this feature to actually work .
 
Windows Build/Version
26H1 (OS BUILD 28020.1546)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Pro
one028 said:
if so, I would like this feature to actually work .
Click to expand...
Are you running a Canary build on that system?
Canary builds should NOT be considered ready for prime time as the branch is not recommended for mission critical use.
 

My Computers

System One System Two

  • OS
    All Branches but Release
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
one028 said:
I purchased a brand-new Microsoft Surface Pro 12 inch directly from Microsoft. Question I have is in regard to the "Find My Device". When I sign on to my Microsoft account, I see my Surface Pro listed under devices, but when I try to "Find My Device", I get the message that says unable to locate device. I have tried everything, including having Microsoft remote into my computer to check settings. All my settings are correct. Is this supposed to show the location of my laptop and allow me to lock it if stolen or lost? if so, I would like this feature to actually work .
Click to expand...
You need to have location enabled on the device you're trying to locate and it needs to have a either a mobile data plan, connected to WiFi or ethernet. It does not use Bluetooth to report location to other devices.
 

My Computer

System One

  • OS
    Windows 11 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA home brew
    CPU
    Broadwell-e 6850K 4.5ghz @1.36v
    Motherboard
    EVGA X99 FTW K
    Memory
    32GB Corsair LPM 3600 C16
    Graphics Card(s)
    EVGA RTX 3080Ti FTW
    Sound Card
    Asus Centurion true 7.1 headset. (5 speakers in each earpeice)
    Monitor(s) Displays
    LG C4 55"
    Screen Resolution
    4K 144hz
    Hard Drives
    Various models of SSDs ~10TB No HDDs installed.
    PSU
    be quiet! BN516 Straight Power 12-1000w 80 Plus Platinum
    Case
    Corsair 780T modified to dual 200mm intake fans
    Cooling
    Corsair H110i
    Keyboard
    Corsair K95 Platinum
    Mouse
    Corsair M65 RGB Elite
    Internet Speed
    50Mbs
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