New Microsoft Teams Keeps Prompting For Edge WebView 2 To Be Installed

Hey everyone,

If I have posted this in the wrong section, I sincerely apologize and will move it to the correct section

For just about the past year now, my company has been encountering an issue where, with New Teams specifically, New Teams will be working fine, and then it will randomly break and prompt that "We cannot find a required component to run Teams. Download and install it, and then try running Teams again".

Here is a screenshot of the issue:



We have a support case in with Microsoft since April of 2024, and the issue has not been resolved yet, even after sending countless logs, and we seem to be the only company that has been affected by it in the local area, and as far as we can tell, it seems like the issue happens specifically when there is a Microsoft Edge/Edge WebView 2 update -- both of which are grabbed and applied directly from Microsoft automatically when the updates are released

This issue has been affecting both our Windows 10 installations, and our Windows 11 installations, all of which are running "Windows 10 Enterprise - 22H2" or "Windows 11 Enterprise -- 23H2".

When Edge WebView 2 breaks, the instance of WebView 2 is still installed in Windows at -- "C:\Program Files (x86)\Microsoft\EBWebView" and the only way we have been able to resolve issue thus far is by deleting a certain registry key, which is located at - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\Clients\ and the key itself is - {F3017226-FE2A-4295-8BDF-00C3A9A7E4C5} and then deleting the "EBWebView" folder at "C:\Program Files (x86)\Microsoft" and then restarting the client's machine.

We at first thought this issue was occurring due to some of our clients' being an Administrator on their domain-joined computers, but the issue is happening to standard users as well, who are not Administrators

Our Teams installer consists of two files, which are "MSTeams-x64.msix" and "teamsbootstrapper.exe", which we install with a PowerShell command:

Start-Process -Wait -NoNewWindow -FilePath "$PSScriptRoot\teamsbootstrapper.exe" -ArgumentList "-p -o ""$PSScriptRoot\MSTeams-x64.msix"""

I was wondering if there was anybody else encountering this issue, or not quite, and if I need to provide more information, I absolutely can!

Not sure if this will help but from Command Prompt that is open as Admin execute below command and post screenshot of the command output.

@FreeBooter -- thank you very much for your reply!

We don't really use "WinGet" in our environment, but I still gave it a shot just in-case, but it found no available packages:

Maybe uninstalling and reinstalling Teams app will help i don't use this app so i cannot help much.

edmonddantes182 said:

We have a support case in with Microsoft since April of 2024, and the issue has not been resolved yet, even after sending countless logs, and we seem to be the only company that has been affected by it in the local area, and as far as we can tell, it seems like the issue happens specifically when there is a Microsoft Edge/Edge WebView 2 update -- both of which are grabbed and applied directly from Microsoft automatically when the updates are released

Click to expand...

Just curious. Have you tried asking that MS support escalate your case to next level support. First level support can keep you running around in circles and never getting anywhere. If the representative won't do it, demand to speak to a supervisor.,

I'm surprised as a short term mitigation, MS support hasn't asked you to disable Edge or Edge WebView2 updates.

garlin said:

I'm surprised as a short term mitigation, MS support hasn't asked you to disable Edge or Edge WebView2 updates.

Click to expand...

Assuming it is a corporate network from what he stated, One would think MS would have jumped on this PDQ rather than let it linger and stayed on it until it was resolved. I know for a fact lower level support won't get much done.

Depends if it's PSS or not. PSS is mostly US-based "real tech support" and the other tier is something outsourced to an overseas vendor. When you have a real support contract, PSS can bump any product issue to the dev teams involved.

In this case, it sounds like the Edge & Teams groups need to talk to each other, and without a PSS escalation -- that process is painfully slow.

edmonddantes182 said:

C:\Program Files (x86)\Microsoft\EBWebView

Click to expand...

Install is messed up?

On my system the EBWebView folder is in the EdgeWebView folder at C:\Program Files (x86)\Microsoft\EdgeWebView

Download the Evergreen Standalone Installer and run as administrator to reinstall the WebView2 Runtime.