No autofill on webmail login webpage

I have an internet account with my local service provider, and I use their web based email to access my emails. When I'd go to log in, a log-in screen pop ups, where I'd fill in my email address and password. Up until a day or so ago, the email address would autofill even when I just clicked the cursor in the correct box.

But starting a day or so ago, there's no autofill of my email. Every time I have to type in my email address. This true in both the Edge and Chrome browsers. I've checked settings and as far as I know I haven't changed any settings that would affect this? Someone suggested that my Bitdefender anti-virus might have changed something, but I doubt it - though I will check with them.

Any ideas what could be going on? Any suggested fixes?

Best, D.

Open Edge and in the address bar and type edge://wallet/settings and press Enter.
Scroll down to View and autofill passwords and passkeys and turn it on if it is off.

Spunk said:

Open Edge and in the address bar and type edge://wallet/settings and press Enter.
Scroll down to View and autofill passwords and passkeys and turn it on if it is off.

Click to expand...

View and autofill passwords and passkeys is on and has been on! So, it seems something else is amiss?

Download this .Reg file to fix Enable or Disable Autofill in Microsoft Edge in Windows 10

Spunk said:

Download this .Reg file to fix Enable or Disable Autofill in Microsoft Edge in Windows 10

Click to expand...

At this point, I don't want to download any files. One thing to note: this is the only website that doesn't autofill the email address. And it's true for both Edge and Chrome browsers. I deleted the cookies for this site, but that didn't work.

freedda said:

At this point, I don't want to download any files

Click to expand...

All it is, is a registry file that adds a line of code to your Windows registry. It’s a common process and a good majority of the tutorials here have them.

There is an “Enable” registry file to enter the required info to the registry.
There is a “Disable” registry file to remove the required info from the registry.
It is advised that you use the enable and not disable it.

Registry adjustments are one of the most common fixes in this forum.

All you have to do is download the two registries, double click on the enable reg file and agree to the popups to add the registry line.