No Internet connection. Please check your internet connectivity and try again


William654

Active member
Local time
7:56 AM
Posts
127
OS
Windows 11
Hi

I am unable to update creative sound blaster app and driver. I alwayes get No Internet connection. Please check your internet connectivity and try again. I contacted Creative support many times they have no idea. I tried flush DNS and renew but nothing worked. Any ideas ?

Thanks
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    3800x
    Motherboard
    Asus tuf x570
    Memory
    32 GB G.Skill
    Graphics Card(s)
    RX 6800 XT
    Sound Card
    Creative Sound Blaster Z
    Monitor(s) Displays
    Acer and AOC QHD 120Hz
    Screen Resolution
    QHD
    Hard Drives
    2TB Intel 660p and 2TB Sabrent Rokect 4 plus nvme, 4TB HDD HGST
    PSU
    Corsair RM850
    Case
    Bloody rage
    Cooling
    Water cooling gamdias 240
    Keyboard
    razer ornata
    Mouse
    razer da v2
    Browser
    FF and Chrome
    Antivirus
    Malwarebytes

zbook

Well-known member
Power User
VIP
Local time
12:56 AM
Posts
925
OS
Windows 10
Reboot the computer then open administrative command prompt to run these Microsoft troubleshooters:

msdt.exe -id NetworkDiagnosticsNetworkAdapter
msdt.exe -id DeviceDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

For each troubleshooter click view detailed information > post images into this thread
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

The-Hive

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Local time
6:56 AM
Posts
3,914
Location
Wiltshire UK
OS
Windows 11 Pro
Creative SoundBlaster, that brings back memories
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    2GB External drive
    Browser
    Chrome
    Antivirus
    Norton

William654

Active member
Thread Starter
Local time
7:56 AM
Posts
127
OS
Windows 11
Creative SoundBlaster, that brings back memories
Yes. I have old sound blaster z but it has problem in gaming I hear dstorted sound and it began with recent driver updates.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    3800x
    Motherboard
    Asus tuf x570
    Memory
    32 GB G.Skill
    Graphics Card(s)
    RX 6800 XT
    Sound Card
    Creative Sound Blaster Z
    Monitor(s) Displays
    Acer and AOC QHD 120Hz
    Screen Resolution
    QHD
    Hard Drives
    2TB Intel 660p and 2TB Sabrent Rokect 4 plus nvme, 4TB HDD HGST
    PSU
    Corsair RM850
    Case
    Bloody rage
    Cooling
    Water cooling gamdias 240
    Keyboard
    razer ornata
    Mouse
    razer da v2
    Browser
    FF and Chrome
    Antivirus
    Malwarebytes

William654

Active member
Thread Starter
Local time
7:56 AM
Posts
127
OS
Windows 11
Reboot the computer then open administrative command prompt to run these Microsoft troubleshooters:

msdt.exe -id NetworkDiagnosticsNetworkAdapter
msdt.exe -id DeviceDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

For each troubleshooter click view detailed information > post images into this thread
Screenshot 2022-02-15 230317.jpg

Screenshot 2022-02-15 230859.jpg

Screenshot 2022-02-15 230744.jpg

No problem in updating Windows. I just installed new update now I am on ver 22000.527
 

Attachments

  • Screenshot 2022-02-15 230317.jpg
    Screenshot 2022-02-15 230317.jpg
    43.8 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    3800x
    Motherboard
    Asus tuf x570
    Memory
    32 GB G.Skill
    Graphics Card(s)
    RX 6800 XT
    Sound Card
    Creative Sound Blaster Z
    Monitor(s) Displays
    Acer and AOC QHD 120Hz
    Screen Resolution
    QHD
    Hard Drives
    2TB Intel 660p and 2TB Sabrent Rokect 4 plus nvme, 4TB HDD HGST
    PSU
    Corsair RM850
    Case
    Bloody rage
    Cooling
    Water cooling gamdias 240
    Keyboard
    razer ornata
    Mouse
    razer da v2
    Browser
    FF and Chrome
    Antivirus
    Malwarebytes

zbook

Well-known member
Power User
VIP
Local time
12:56 AM
Posts
925
OS
Windows 10
There is a scroll bar on the right side so that you can display the results.

Often copy and paste works too.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

glasskuter

Well-known member
Power User
VIP
Local time
12:56 AM
Posts
1,581
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.675

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

zbook

Well-known member
Power User
VIP
Local time
12:56 AM
Posts
925
OS
Windows 10
Is the computer on a domain?

I'm not familiar with direct access and did not find a TF or EF tutorial.

This is Microsoft information on direct access:

Code:
The following client operating systems support DirectAccess.

Windows 10 Enterprise

Windows 10 Enterprise 2015 Long Term Servicing Branch (LTSB)

Windows 8 and 8.1 Enterprise

Windows 7 Ultimate

Windows 7 Enterprise



 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

William654

Active member
Thread Starter
Local time
7:56 AM
Posts
127
OS
Windows 11
Hardware and Devices

Potential issues that were checked
Windows Update configured to never install drivers
Windows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update.
Issue not present
Your PC must be restarted
Your PC must be restarted
Issue not present
Hardware changes might not have been detected
Hardware changes might not have been detected
Issue not present

Potential issues that were checked
Windows Update configured to never install driversIssue not present
Driver updates aren't automatically installed when detected by Windows Update.
Your PC must be restarted Issue not present
Hardware changes might not have been detectedIssue not present
Detection details
Expand

Collection information
Computer Name:
Windows Version:10.0
Architecture:x64
Time:Wednesday, February 16, 2022 12:06:57 AM
Publisher details
Expand

Hardware and Devices
Find and fix problems with devices and hardware.
Package Version:4.1
Publisher:Microsoft Windows

Hardware and Devices
Find and fix problems with devices and hardware.
Package Version:4.1
Publisher:Microsoft Corporation
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    3800x
    Motherboard
    Asus tuf x570
    Memory
    32 GB G.Skill
    Graphics Card(s)
    RX 6800 XT
    Sound Card
    Creative Sound Blaster Z
    Monitor(s) Displays
    Acer and AOC QHD 120Hz
    Screen Resolution
    QHD
    Hard Drives
    2TB Intel 660p and 2TB Sabrent Rokect 4 plus nvme, 4TB HDD HGST
    PSU
    Corsair RM850
    Case
    Bloody rage
    Cooling
    Water cooling gamdias 240
    Keyboard
    razer ornata
    Mouse
    razer da v2
    Browser
    FF and Chrome
    Antivirus
    Malwarebytes

William654

Active member
Thread Starter
Local time
7:56 AM
Posts
127
OS
Windows 11
Windows Update

Issues found
Check for Windows Update issues
Check for Windows Update issues
Detects issues related to Windows Update.
Detected
Detected
Resolve Windows Update issuesCompleted

Potential issues that were checked
Some security settings are missing or have been changed
Some security settings are missing or have been changed
Issue not present
Check for missing or corrupt files
Check for missing or corrupt files
Issue not present
Service registration is missing or corrupt
Service registration is missing or corrupt
Issue not present

Issues found
6Check for Windows Update issuesDetected
Detected
Detects issues related to Windows Update.
Resolve Windows Update issuesCompleted
Resolves common Windows Update issues.
Informational

WaaSMedicService
Issues remediated by:DynamicProtectionPlugin

Potential issues that were checked
Some security settings are missing or have been changedIssue not present
Check for missing or corrupt filesIssue not present
Service registration is missing or corruptIssue not present
Detection details
Expand

Informational

IsPostback_RC_PendingUpdates
IsPostback: False

Informational

WaaSMedicService
Issue found by:DynamicProtectionPlugin

Informational

IsPostback_RC_PendingUpdates
IsPostback: True

Informational

Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException

Informational

Service Status
Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException

Collection information
Computer Name:
Windows Version:10.0
Architecture:x64
Time:Wednesday, February 16, 2022 12:10:19 AM
Publisher details
Expand

Background Intelligent Transfer Service
Find and fix problems that may prevent background downloads from working
Package Version:3.5
Publisher:Microsoft Windows

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:4.0
Publisher:Microsoft Windows

Windows Update
Resolve problems that prevent you from updating Windows.
Package Version:9.3
Publisher:Microsoft Windows

Windows Update
Resolve problems that prevent you from updating Windows.
Package Version:9.2
Publisher:Microsoft Corporation
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    3800x
    Motherboard
    Asus tuf x570
    Memory
    32 GB G.Skill
    Graphics Card(s)
    RX 6800 XT
    Sound Card
    Creative Sound Blaster Z
    Monitor(s) Displays
    Acer and AOC QHD 120Hz
    Screen Resolution
    QHD
    Hard Drives
    2TB Intel 660p and 2TB Sabrent Rokect 4 plus nvme, 4TB HDD HGST
    PSU
    Corsair RM850
    Case
    Bloody rage
    Cooling
    Water cooling gamdias 240
    Keyboard
    razer ornata
    Mouse
    razer da v2
    Browser
    FF and Chrome
    Antivirus
    Malwarebytes

Scott

Active member
Member
Local time
7:56 PM
Posts
141
Location
Maui, HI
OS
Win 11 Pro 22000.675
Creative SoundBlaster, that brings back memories

Yep, they're still around, and they still work. Mine actually sounded better in Windows 11. It's one of the reasons I upgraded.

1644992136012.png
 
Last edited:

My Computer

System One

  • OS
    Win 11 Pro 22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
    Motherboard
    ASUS Prime Z370-P II LGA1151
    Memory
    CORSAIR Vengeance LPX 8GB DDR4 3000 (x4)
    Graphics Card(s)
    EVGA GeForce RTX 3050 XC Black Gaming
    Sound Card
    Creative Labs PCIe Sound Blaster X-Fi Titanium (dan_k drivers)
    Monitor(s) Displays
    ASUS TUF Gaming 27" WQHD
    Screen Resolution
    2560 x 1440 @144Hz
    Hard Drives
    SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4, NVMe (x2)
    SAMSUNG 870 EVO Series 2.5" 2TB SATA III (x2)
    SAMSUNG 870 EVO Series 2.5" 250GB SATA III
    PSU
    CORSAIR HX Series HX750
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Corsair Hydro Series H60 AIO
    Keyboard
    Logitech MK 320
    Mouse
    Logitech MX 1000 Laser
    Internet Speed
    200Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    UEFI, Secure Boot, TPM 2.0
    MR 8 HE

Dav

Member
Local time
12:56 AM
Posts
47
OS
Windows 11 Pro
1646004987329.png
1646005024080.png

It is possible you don't have the computer icon but instead have 1646007136930.png instead. If so, perform the same to popup Network and Internet settings.
Most will see 1646007562029.png since there is no connection.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP/Envy-17T
    CPU
    Intel Core i7 @ 1.80GHz
    Motherboard
    HP - 8485 (U3E1)
    Memory
    16gb
    Graphics Card(s)
    Intel UHD Graphics 620 and NVIDIA GeForce MX150
    Sound Card
    Realtek High Definition Audio / Intel Display Audio / NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Monitor(s) Displays
    Generic PnP Monitor on Intel UHD Graphics 620
    Screen Resolution
    1536x864 pixels
    Hard Drives
    KBG30ZMV256G TOSHIBA (SSD)
    ST1000LM049-2GH172 (SSD)
    PSU
    HP Standard
    Cooling
    HP CoolSense
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Anker
    Internet Speed
    95Mbps
    Browser
    FireFox
    Antivirus
    WebRoot

William654

Active member
Thread Starter
Local time
7:56 AM
Posts
127
OS
Windows 11
I am no longer able to restart in safe mode. I now when I press on shift + restart I get blue screen with troublshoot option that lead to UEFI settings !
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    3800x
    Motherboard
    Asus tuf x570
    Memory
    32 GB G.Skill
    Graphics Card(s)
    RX 6800 XT
    Sound Card
    Creative Sound Blaster Z
    Monitor(s) Displays
    Acer and AOC QHD 120Hz
    Screen Resolution
    QHD
    Hard Drives
    2TB Intel 660p and 2TB Sabrent Rokect 4 plus nvme, 4TB HDD HGST
    PSU
    Corsair RM850
    Case
    Bloody rage
    Cooling
    Water cooling gamdias 240
    Keyboard
    razer ornata
    Mouse
    razer da v2
    Browser
    FF and Chrome
    Antivirus
    Malwarebytes

TheMystic

Well-known member
Power User
VIP
Local time
11:26 AM
Posts
696
OS
Windows 11
Yes. I have old sound blaster z but it has problem in gaming I hear dstorted sound and it began with recent driver updates.
That's called Planned Obsolescence.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy dv7
    CPU
    Intel Core i7 3630QM
    Motherboard
    HP
    Memory
    16 GB
    Graphics Card(s)
    Intel HD Graphics 4000 & Nvidia GeForce GT 635M
    Sound Card
    IDT High Definition
    Screen Resolution
    1080p
    Hard Drives
    1 TB Crucial MX500 on bay 1.
    1 TB Seagate HDD on bay 2.
    Antivirus
    Windows Defender

Winuser

Well-known member
Pro User
VIP
Local time
1:56 AM
Posts
2,806
OS
Windows 11
Hi

I am unable to update creative sound blaster app and driver. I alwayes get No Internet connection. Please check your internet connectivity and try again. I contacted Creative support many times they have no idea. I tried flush DNS and renew but nothing worked. Any ideas ?

Thanks
If I remember correctly, you do have internet access and it's just the SoundBlaster software that can't connect. I'm beginning to wonder if it's a problem with the SoundBlaster software. If it is, they would have to fix the problem.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

William654

Active member
Thread Starter
Local time
7:56 AM
Posts
127
OS
Windows 11
@Winuser

Yes I am trying with them. Many times I have to repeat explaining the problem to them.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    3800x
    Motherboard
    Asus tuf x570
    Memory
    32 GB G.Skill
    Graphics Card(s)
    RX 6800 XT
    Sound Card
    Creative Sound Blaster Z
    Monitor(s) Displays
    Acer and AOC QHD 120Hz
    Screen Resolution
    QHD
    Hard Drives
    2TB Intel 660p and 2TB Sabrent Rokect 4 plus nvme, 4TB HDD HGST
    PSU
    Corsair RM850
    Case
    Bloody rage
    Cooling
    Water cooling gamdias 240
    Keyboard
    razer ornata
    Mouse
    razer da v2
    Browser
    FF and Chrome
    Antivirus
    Malwarebytes

Winuser

Well-known member
Pro User
VIP
Local time
1:56 AM
Posts
2,806
OS
Windows 11
@Winuser

Yes I am trying with them. Many times I have to repeat explaining the problem to them.
You may have to wait for them to fix the program and release a new version.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security
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