Solved no internet

pothound · Dec 18, 2021

hi i lost internet completely on my windows 11 desktop. it does not even show an icon. checked router, my other computers have internet. it may be internal. it is wireless. please help. thank you pothound

TheMystic · Dec 18, 2021

Go to Settings/ Troubleshoot/ Other Troubleshooters: Now Run Internet Connections (1st Option in that list).

Fabler2 · Dec 18, 2021

Also check device manager to see if the NIC card is showing.

pothound · Dec 18, 2021

i did the troubleshooting. i checked the device manager, and the wireless adaptor is working properly. all the test tell me, they do not recognize the hardware. sounds serious. is there anything else i can check? thank you pothound

FreeBooter · Dec 18, 2021

Check the BIOS setup utility to make sure network card not disabled.

Samuria · Dec 18, 2021

Open a cmd prompt type

ipconfig /all

post results

pothound · Dec 19, 2021

i spent 4 hours with microsoft tech. could not pin point the problem. i did ipconfig /all and noticed [ip routing enabled no] wins proxy enabled no]. could this be a problem? in the bios, i found network stack disabled? is this right? msi bios uefi. could not see setup utility in the bios. i still have the problem i tried running windows 11 on usb drive, and it was not recognized. thank you pothound

RFS · Dec 19, 2021

pothound said:
i did ipconfig /all and noticed [ip routing enabled no] wins proxy enabled no]. could this be a problem?

Just looked at my working internet and it says the same as yours.

As Samuria suggested earlier, please post the output of the ipconfig command here.

pothound · Dec 20, 2021

RFS said:
Just looked at my working internet and it says the same as yours.

As Samuria suggested earlier, please post the output of the ipconfig command here.

since there is no internet, i need to figure how to get a picture of ipconfig /all to you. i will work on that. i suspect a hardware problem. i have no internet, no sound, no power to usb ports. just a thought. thank you pothound

FreeBooter · Dec 20, 2021

Reset BIOS to factory default to see it will help resolve the problem.

You can execute ipconfig /all > %userprofile%\Desktop\ipconfig.txt command and let us have the ipconfig.txt which will be stored on your Desktop.

pothound · Dec 20, 2021

FreeBooter said:
Reset BIOS to factory default to see it will help resolve the problem.

You can execute ipconfig /all > %userprofile%\Desktop\ipconfig.txt command and let us have the ipconfig.txt which will be stored on your Desktop.

hi command not working ipconfig /all worked. would you send another command. thank you pothound

pothound · Dec 20, 2021

here is the results of the ipconf /all command. thank you pothound

RFS · Dec 20, 2021

If you say you've also lost power to the USB ports, and sound has stopped working too, it seems like a wider power problem than just the internet connection. Could be the power supply to the MB has partially failed?

FreeBooter · Dec 20, 2021

DHCP is not enabled for Ethernet open Services applet by typing services.msc into Start Menu and from Services applet double click DHCP Client. Select Automatic in Startup type, and start the service by clicking Start button then click Apply, and click OK.

Roban · Dec 20, 2021

Device Manager/Network Adapters. Right-click, uninstall. keep software. reboot.

pothound · Dec 20, 2021

RFS said:
If you say you've also lost power to the USB ports, and sound has stopped working too, it seems like a wider power problem than just the internet connection. Could be the power supply to the MB has partially failed?

i agree. this happened suddenly. thank you pothound

pothound · Dec 20, 2021

FreeBooter said:
DHCP is not enabled for Ethernet open Services applet by typing services.msc into Start Menu and from Services applet double click DHCP Client. Select Automatic in Startup type, and start the service by clicking Start button then click Apply, and click OK.

hi i went to services, set dhcp to automatic but it would not start. i got an error window error 1068 the dependancy service failed to start. not a good day. thank you

FreeBooter · Dec 20, 2021

Use attached batch script to reset TCP/IP protocol.

IanMosley · Dec 20, 2021

My I suggest that you do a Network Reset.

Settings => Network & Internet => Advanced Network Settings =>scroll down on the right side and click on Network Reset =>click on Reset Now to complete the reset and reboot.

pothound · Dec 21, 2021

Roban said:
Device Manager/Network Adapters. Right-click, uninstall. keep software. reboot.

thank you i did try this pothound

IanMosley said:
My I suggest that you do a Network Reset.

Settings => Network & Internet => Advanced Network Settings =>scroll down on the right side and click on Network Reset =>click on Reset Now to complete the reset and reboot.

i tried that once before. after trying other test i thought i would try it again. still no results. i seriously think i have a hardware problem. i built this computer 2 years ago. i worked great. isuspect my seasonic power supply, or my msi motherboard. i lost power to internet circuit and usb ports and sound adapter. i don't know what else to do.

FreeBooter said:
Use attached batch script to reset TCP/IP protocol.

without internet how can i do this? is it in the services? thank you pothound

Solved no internet

Well-known member

My Computer

Well-known member

My Computer

Well-known member

My Computers

Well-known member

My Computer

Well-known member

My Computer

Well-known member

My Computer

Well-known member

My Computer

Well-known member

My Computers

Well-known member

My Computer

Well-known member

My Computer

Well-known member

My Computer

Well-known member

Attachments

My Computer

Well-known member

My Computers

Well-known member

My Computer

Well-known member

My Computer

Well-known member

My Computer

Well-known member

My Computer

Well-known member

Attachments

My Computer

Windows Insider

My Computer

Well-known member

My Computer

Similar threads