No sound since update yesterday


T

tcreek

Active member
Local time
3:33 PM
Posts
4
OS
Windows 11
No sound since Windows 11 Insider Preview 10.0.26052.1100 (ge_release) update yesterday. The sound symbol is X off and the volume slider is set to zero. If moved, it goes back to zero. The audio troubleshooter runs and runs with no results. My monitor is a Samsung TV and uses the HD audio driver. The TV sound is OK.
 
Windows Build/Version
24H2 build 26052.1100

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel i7
    Memory
    16 GB
    Graphics Card(s)
    none
    Sound Card
    none
    Monitor(s) Displays
    Dell 27"
Uninstall and install the newest version of audio card driver.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Is the correct device selected in your sound settings?
 

My Computer

System One

  • OS
    11 Pro 23H2 & 24H2 LTSB Enterprise.
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware PC
    CPU
    Intel i7 4790K
    Motherboard
    ASROCK Z97 EXTREME4
    Memory
    32GB DDR3 1600 MHz
    Graphics Card(s)
    ATI Radeon HD 7770 2GB GDDR5
    Sound Card
    Onboard
    Monitor(s) Displays
    SAMSUNG UE57 Series 28-Inch 4K UHD
    Hard Drives
    SAMSUNG 970 EVO PLUS M.2
    PSU
    EVGA 850 watt
    Case
    Alienware Area 51 Black Tower Case
    Keyboard
    HyperX - Alloy Elite 2 Mechanical Gaming Keyboard.
    Mouse
    Microsoft Wireless
    Internet Speed
    1.2 GHz
    Browser
    Chrome
The correct device is selected in the sound settings and the latest driver is installed.
The sound was ok and when the update was installed, there was no sound. It seems obvious that the update broke the HD audio driver.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel i7
    Memory
    16 GB
    Graphics Card(s)
    none
    Sound Card
    none
    Monitor(s) Displays
    Dell 27"
Many members at Microsoft Community are having the same problem after the Insider Preview 10.0.26052.1100 update.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    Intel i7
    Memory
    16 GB
    Graphics Card(s)
    none
    Sound Card
    none
    Monitor(s) Displays
    Dell 27"
You can try uninstalling the driver then restarting the computer to let it load the driver again.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
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