Office 365 not working


L

lbeck

Well-known member
Member
Local time
12:36 PM
Posts
48
OS
Windows 11
Computer works fine except I can't start any of my Office 365 apps (Word, Excel, PwerPoint, etc.). One Drive working fine. I've restarted my computer several times to no avail.

If reccommended I'll uninstall/re-install Office but I'm hopng there's a simpler solution. I have Office on a second desktop and on a laptop.

Any suggestions?
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD and several HDDs
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 10.0.26100 Build 26100
  • Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Keyboard
    JLAB supports 2 computers/monitors
    Mouse
    Acer wired USB
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
Have you tried repairing 365 Apps? Go to Settings, Apps, Installed Apps. Search for 365. That should filter the apps list to something reasonable. In the three-dot menu on the right, click Modify. You should get some repair options. Quick repair is, well, quicker, and sometimes all you need. Online repair is more thorough but takes longer.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Intel Core i7-1260P, 2100 MHz
    Motherboard
    NUC12WSBi7
    Memory
    64 GB
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    built-in Realtek HD audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840x2160 @ 60Hz
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
    Antivirus
    Microsoft Defender
Good suggestion. No, I hadn't tried the repair. But I just did and restarted my computer. No joy.

I'll try the more thorough option and let it run overnight unless you have other suggestions

1718679232340.png
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD and several HDDs
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 10.0.26100 Build 26100
  • Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Keyboard
    JLAB supports 2 computers/monitors
    Mouse
    Acer wired USB
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
My suggestions would be the Online repair or uninstall/reinstall. Someone else may chime in with better options.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Intel Core i7-1260P, 2100 MHz
    Motherboard
    NUC12WSBi7
    Memory
    64 GB
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    built-in Realtek HD audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840x2160 @ 60Hz
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Keyboard
    CODE 104-Key Mechanical with Cherry MX Clears
    Antivirus
    Microsoft Defender
Thanks for your help. I'll do as you suggest.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD and several HDDs
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 10.0.26100 Build 26100
  • Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Keyboard
    JLAB supports 2 computers/monitors
    Mouse
    Acer wired USB
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
If the repair option doesn't work you may have to try the uninstall option as outlined in this article on the MS website.
See under the heading "Repair didn't help. Now what".

I've used this option successfully myself in the past when the Microsoft 365 apps have developed an issue.

Repair an Office application - Microsoft Support

Repair broken Office app installations.
support.microsoft.com support.microsoft.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 Beta Insider Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel Core i9 13900K
    Motherboard
    Asus ProArt Z790 Creator WiFi - Bios 2703
    Memory
    Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
    Graphics Card(s)
    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
    Sound Card
    External DAC - Headphone Amplifier: Cambridge Audio DACMagic200M
    Monitor(s) Displays
    Panasonic MX950 Mini LED 55" TV 120hz
    Screen Resolution
    3840 x 2160 120hz
    Hard Drives
    Samsung 980 Pro 2TB (OS)
    Samsung 980 Pro 1TB (Files)
    Lexar NZ790 4TB
    LaCie d2 Professional 6TB external - USB 3.1
    Seagate One Touch 18TB external HD - USB 3.0
    PSU
    Corsair RM1200x Shift
    Case
    Corsair RGB Smart Case 5000x (white)
    Cooling
    Corsair iCue H150i Elite Capellix XT
    Keyboard
    Logitech K860
    Mouse
    Logitech MX Master 3S
    Internet Speed
    Fibre 900/500 Mbps
    Browser
    Microsoft Edge Chromium
    Antivirus
    Bitdefender Total Security
    Other Info
    AMD Radeon Software & Drivers 25.5.1
    AOMEI Backupper Pro
    Dashlane password manager
    Logitech Brio 4K Webcam
    Orico 10-port powered USB 3.0 hub
  • Operating System
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
    Motherboard
    Asus X1605VA bios 309
    Memory
    32GB DDR4-3200 Dual channel
    Graphics card(s)
    *Intel Iris Xᵉ Graphics G7
    Sound Card
    Realtek | Intel SST Bluetooth & USB
    Monitor(s) Displays
    16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
    Screen Resolution
    1920 x 1200 60hz
    Hard Drives
    512GB M.2 NVMe™ PCIe® 3.0 SSD
    Mouse
    Logitech MX Ergo Trackball
    Antivirus
    Bitdefender Total Security
    Other Info
    720p Webcam
    WiFi & USB to ethernet
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