Office Home and Student 2010 installs, but closes as soon as it opens.


jasonc31

Member
Local time
5:47 AM
Posts
9
Location
UK
OS
Windows 11 Home
I have installed for first use on my new PC and also done a repair. But still Word or Excel will not stay open. I have tried run as administrator.

I click Start/Programs/Microsoft Word and it opens the blank page and hangs for a few seconds then closes.

I Googled for a solution and see that others are able to use this older Word without any issues. What am I missing here ?

Cheers


From Event Viewer...


Fault bucket 1198634092954039418, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: WINWORD.EXE
P2: 10.0.2627.0
P3: 3a9cdbe7
P4: unknown
P5: 0.0.0.0
P6: 00000000
P7: 0019f870
P8: c0000005
P9: 00000008
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c277bb66-aee7-4a08-a3fd-5a3aad5ca3e7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.df02e717-275a-47fb-b3b6-d4397022f1c2.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.312463e0-0100-4948-9816-0875bb23f8cd.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b9a50b30-cedf-4012-9e7b-5fb4dccf18a7.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_fc9cf79c5bfeae3c60b4b29e91555c7b9311b1_00000000_5d51b3bc-6201-436d-ae4d-561265484247

Analysis symbol:
Rechecking for solution: 0
Report Id: 5367f701-740c-48e8-9901-ec2d117a2eec
Report Status: 268435456
Hashed bucket: 49441d9f471ce69440a2675b5e32b47a
Cab Guid: 0

-----------------------------------------------

Faulting application name: WINWORD.EXE, version: 10.0.2627.0, time stamp: 0x3a9cdbe7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0019f870
Faulting process ID: 0x0x421C
Faulting application start time: 0x0x1D949C6CED250B6
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office10\WINWORD.EXE
Faulting module path: unknown
Report ID: 5367f701-740c-48e8-9901-ec2d117a2eec
Faulting package full name:
Faulting package-relative application ID:
 

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At a glance

Windows 11 Home11th Gen Intel Core i5-11400F @2.60GHz 6 Core...16bgNVIDIA GeForce GTX 1650
OS
Windows 11 Home
Computer type
PC/Desktop
Manufacturer/Model
Stormforce
CPU
11th Gen Intel Core i5-11400F @2.60GHz 6 Cores, 12 LPs
Motherboard
BaseBoard Manufacturer ASUSTeK COMPUTER INC. BaseBoard Product PRIME H510M-A WIFI. BaseBoard Version Rev 1.xx
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16bg
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NVIDIA GeForce GTX 1650
Sound Card
NVIDIA High Definition Audio (Asus) / Realtek (PC)
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Asus (new) [plugged in HDMI]/ Acer (old) [plugged in display port]
Screen Resolution
1920 x 1080 on both
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A few
PSU
Standard
Case
Stormforce
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Standard
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USB, colourful
Mouse
Logitec Wireless (in red, black tim)
Browser
Firefox
Antivirus
AVG
Did you uninstall the pre-installed Office 365 app first?
If not, I suggest you download Revo Uninstaller FreeWare. Use Revo to first uninstall Office 2010. After Revo uninstalls 2010, it will scan for any leftover items. Select the ADVANCED mode of scanning so Revo will dig deeper for leftovers. Make sure you check every leftover thing Revo finds and then select delete. Restart computer.

Then use Revo to uninstall Office 365 app and remove its leftover items. Do the same as above. Restart again.

Reinstall Office 2010.
 

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    Windows 11 Pro 25H2 26200.9168
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    Manufacturer/Model
    Dell Optiplex 7080
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    Operating System
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    Firefox
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  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9168

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