Outlook for Android : attachments not synced


timofort

timofort

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Hello,

on my Android Outlook app, some mails don't sync attachment. Not all. I sync mails as IMAP.

Actually, these mails have attachments in my inbox webmail (it's a mail account with my personal web hosting OVH).

On my PC with thunderbird, these attachments are correctly synced.

I flushed Outlook app cache in Android settings, without success.

Is there a way to resync mail without need to resinstall app ?

Don't say me it's yet another Outlook bug 🙃

Thanks.
 
Last edited:

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  • Removing the email address and re-adding it may or may not help.
    • The email is setup as IMAP so it should only take a minute.

  • You could try to Reset Account:
    • In the Outlook app, go to Settings > Account > Reset Account.


Other than that, here are some generic mentions

  • Verify Sync Settings:
    • In the Outlook app, go to Settings > Accounts > select your account.
    • Ensure "Sync Email," "Sync Calendar," and "Sync Contacts" are enabled.
    • If using Exchange ActiveSync, ensure the correct account type is selected for full syncing capabilities.
  • Check Permissions:
    • In your Android device's settings, go to Apps > Outlook > Permissions.
    • Ensure Calendar and Contacts permissions are enabled.
  • Clear Cache and Data: - You said you tried this.
    • Go to Android Settings > Apps > Outlook > Storage.
    • Try "Clear Cache" first, and if needed, "Clear Data" (note: clearing data may require re-signing in).
 

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timofort said:
on my Android Outlook app, some mails don't sync attachment.
Click to expand...
What is your mobile data settings? It might prevent large files due to restrictions, like Data Saver.

Screenshot_20250528_095621_Settings.webp
 

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antspants said:
  • Removing the email address and re-adding it may or may not help.
    • The email is setup as IMAP so it should only take a minute.
Click to expand...
It partially helped me. More attachments sync well now, but not all.

I will try your other suggestions. Thank you.

Tairiku, no restrictions with mobile data in my phone network settings.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2Intel Core Ultra 5 125H32GBIntegrated Intel ARC
    OS
    Windows 11 Pro 25H2
    Computer type
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    Manufacturer/Model
    Asus NUC 14 Pro +
    CPU
    Intel Core Ultra 5 125H
    Motherboard
    NUC14RVS
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel ARC
    Sound Card
    Integrated
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    DELL U2719D
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    Integrated (WD)
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    Phone Google Pixel 7 @ Android 16 & Orange 4G

  • At a glance

    Windows 10 Pro x64Intel Core i3-322012GBnVidia GT1030 GDDR5
    Operating System
    Windows 10 Pro x64
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    Home made
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    Intel DH77EB
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