Outlook for Android : attachments not synced

Hello,

on my Android Outlook app, some mails don't sync attachment. Not all. I sync mails as IMAP.

Actually, these mails have attachments in my inbox webmail (it's a mail account with my personal web hosting OVH).

On my PC with thunderbird, these attachments are correctly synced.

I flushed Outlook app cache in Android settings, without success.

Is there a way to resync mail without need to resinstall app ?

Don't say me it's yet another Outlook bug

Thanks.

• Removing the email address and re-adding it may or may not help.
  • The email is setup as IMAP so it should only take a minute.
  
  
• You could try to Reset Account:
  • In the Outlook app, go to Settings > Account > Reset Account.

Other than that, here are some generic mentions

• Verify Sync Settings:
  • In the Outlook app, go to Settings > Accounts > select your account.
  • Ensure "Sync Email," "Sync Calendar," and "Sync Contacts" are enabled.
  • If using Exchange ActiveSync, ensure the correct account type is selected for full syncing capabilities.
• Check Permissions:
  • In your Android device's settings, go to Apps > Outlook > Permissions.
  • Ensure Calendar and Contacts permissions are enabled.
• Clear Cache and Data: - You said you tried this.
  • Go to Android Settings > Apps > Outlook > Storage.
  • Try "Clear Cache" first, and if needed, "Clear Data" (note: clearing data may require re-signing in).

timofort said:

on my Android Outlook app, some mails don't sync attachment.

Click to expand...

What is your mobile data settings? It might prevent large files due to restrictions, like Data Saver.

antspants said:

• Removing the email address and re-adding it may or may not help.
  • The email is setup as IMAP so it should only take a minute.

Click to expand...

It partially helped me. More attachments sync well now, but not all.

I will try your other suggestions. Thank you.

Tairiku, no restrictions with mobile data in my phone network settings.