Solved Password Not Recognized, cannot reset or recover.


jlandy

New member
Local time
9:49 PM
Posts
1
OS
Windows 11 Enterprise`
This is regarding my mother-in-law's personal Microsoft 365 account which she uses for work and depends on heavily. She has A Microsoft 365 Premium account with 1 TB of storage. Luckily she does use OneDrive and her data is recoverable.

Her laptop crashed today so I was setting her up on one of my spares. When logging into her Outlook/ any Microsoft 365 App it fails authentication and says "Account or password not recognized"

We attempted to reset it. It did the exact same thing to the account that her recovery email was set to. She had to fill out that ridiculous identify verification form. It is basically just sending us in a constant loop and now her account is locked.

Has anyone see this before? Or, have an idea of where we can start to get this fixed? Desperate for help at this point....
 
Windows Build/Version
windows 10 enterprise 19045 also have tried it on windows 11 23H2 22631

My Computer

System One

  • OS
    Windows 11 Enterprise`
    Computer type
    Laptop
    Manufacturer/Model
    Dell/Precision 5570
You need to contact microsoft support to resolve the issue. It is not something that this forum can deal with. That is, to protect the original account holder's security.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 3900X
    Motherboard
    MSI MPG Gaming Edge Wifi (X570)
    Memory
    32GB Adata XPG DDR4
    Graphics Card(s)
    ASUS GTX 1070 8GB ROG
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    Main Boot Drive : 512GB Adata XPG RGB Gen3x4 NVMe M.2 SSD
    PSU
    EVGA 600 Watts Gold
    Case
    Deepcool Genome II
    Cooling
    Deepcool Fryzen
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    "Moderna"
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    i7-4790K
    Motherboard
    ASRock Xtreme6 Z97
    Memory
    16GB Corsair Vengeance Pro
    Graphics card(s)
    MSI R9 290
    Monitor(s) Displays
    LG Ultrawide 34"
    Screen Resolution
    3440x1440
    Hard Drives
    Samsung M.2
    PSU
    Thermaltake 475 Watts 80 Bronze
    Case
    Thermaltake Commander I Snow Edition
    Cooling
    Deep Cool Archer Air Cooler
    Mouse
    Logitech G402
    Keyboard
    Armageddon MKA-5R RGB-Hornet
    Internet Speed
    1Gbps
    Browser
    Chrome
    Antivirus
    Moderna :)
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