PC SHUTDOWN and restart


georgesb59

Member
Local time
7:15 AM
Posts
7
OS
windows11
Hello,
My PC after start up and about after 1 min +/- shut down and restart, who can help me, thank you
 

My Computer My Computer

At a glance

windows11Intel Core i5-11600K 3.9GHzG.Skill RipjawsV 32GB DDR4-3200MHzintel on board
OS
windows11
CPU
Intel Core i5-11600K 3.9GHz
Motherboard
Asrock Z590 Steel Legend
Memory
G.Skill RipjawsV 32GB DDR4-3200MHz
Graphics Card(s)
intel on board
Sound Card
on board
Monitor(s) Displays
Samsung 26''
Hard Drives
Samsung 870 Evo SSD
PSU
be quiet! Pure Power 11 700W CM black, 4x pcie, 700 watts
Case
be quiet
Cooling
Noctua NH-D15 chromax.black
Internet Speed
200 MBPS
Browser
CHROME
Antivirus
BITDEFENDER
Try to restart your PC in safe mode, if it starts, you might have a driver problem.
if it doesn't, you might have a hardware problem.

  1. On the Windows sign-in screen, press and hold the Shift key while you select Power > Restart .
  2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
  3. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in safe mode. Or if you'll need to use the internet, select 5 or F5 for Safe Mode with Networking.
 

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    All Branches but ReleaseAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Release
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
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    Integrated Monitor (15.3"vis)
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    KINGSTON OM8SEP4512Q-AA 1TB
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    Dual Fans
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    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
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    Windows Defender
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    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
I don't try safe mode, I'll try. I start to the troubleshooting (continue/use a device, etc. ) But after 1 min shut down and restart.
I have it for one time, two times before one or two months
Today, always
I can't test the pcf and motherboard now, I see first if the problem, come from windows 11
thank you
 

My Computer My Computer

At a glance

windows11Intel Core i5-11600K 3.9GHzG.Skill RipjawsV 32GB DDR4-3200MHzintel on board
OS
windows11
CPU
Intel Core i5-11600K 3.9GHz
Motherboard
Asrock Z590 Steel Legend
Memory
G.Skill RipjawsV 32GB DDR4-3200MHz
Graphics Card(s)
intel on board
Sound Card
on board
Monitor(s) Displays
Samsung 26''
Hard Drives
Samsung 870 Evo SSD
PSU
be quiet! Pure Power 11 700W CM black, 4x pcie, 700 watts
Case
be quiet
Cooling
Noctua NH-D15 chromax.black
Internet Speed
200 MBPS
Browser
CHROME
Antivirus
BITDEFENDER
I test the hardware by 2 ways
1. I disabled SDD, no problem
2. I start en safe mode, no problem

windows system errors
windows system errors
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Event ID: 10005
Task Category: None
Level: Error
Description:
DCOM got error "1084" attempting to start the service UdkUserSvc_25d73 with arguments "Unavailable" in order to run the server:
WindowsUdk.UI.Shell.ViewCoordinator

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Event ID: 10005
Task Category: None
Level: Error
Description:
DCOM got error "1084" attempting to start the service camsvc with arguments "Unavailable" in order to run the server:
Windows.Internal.CapabilityAccess.CapabilityAccess

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 

My Computer My Computer

At a glance

windows11Intel Core i5-11600K 3.9GHzG.Skill RipjawsV 32GB DDR4-3200MHzintel on board
OS
windows11
CPU
Intel Core i5-11600K 3.9GHz
Motherboard
Asrock Z590 Steel Legend
Memory
G.Skill RipjawsV 32GB DDR4-3200MHz
Graphics Card(s)
intel on board
Sound Card
on board
Monitor(s) Displays
Samsung 26''
Hard Drives
Samsung 870 Evo SSD
PSU
be quiet! Pure Power 11 700W CM black, 4x pcie, 700 watts
Case
be quiet
Cooling
Noctua NH-D15 chromax.black
Internet Speed
200 MBPS
Browser
CHROME
Antivirus
BITDEFENDER
If safe mode is OK, there is a problem with your virtual devices, meaning one of your drivers.
Others will give their opinions, but I would suggest a clean install.
Of course, one could attempt to disable all devices and try loading them one by one.
Disconnect anything connected to the machine, USB, Bluetooth etc., this would take time.

You don't have a backup or a restore point?
When did it start, do you remember what you did last before the crashes started?
 

My Computers My Computers

  • At a glance

    All Branches but ReleaseAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Release
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
  • At a glance

    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
After last start up, after safe mode, work correctly for the moment, thank you
 

My Computer My Computer

At a glance

windows11Intel Core i5-11600K 3.9GHzG.Skill RipjawsV 32GB DDR4-3200MHzintel on board
OS
windows11
CPU
Intel Core i5-11600K 3.9GHz
Motherboard
Asrock Z590 Steel Legend
Memory
G.Skill RipjawsV 32GB DDR4-3200MHz
Graphics Card(s)
intel on board
Sound Card
on board
Monitor(s) Displays
Samsung 26''
Hard Drives
Samsung 870 Evo SSD
PSU
be quiet! Pure Power 11 700W CM black, 4x pcie, 700 watts
Case
be quiet
Cooling
Noctua NH-D15 chromax.black
Internet Speed
200 MBPS
Browser
CHROME
Antivirus
BITDEFENDER
That's good news!
 

My Computers My Computers

  • At a glance

    All Branches but ReleaseAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Release
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
  • At a glance

    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
At a loss, no bugcheck. Only the same error message as you would get for holding down the power button for around 5 seconds to force a shutdown. (the critical one)
 

My Computers My Computers

  • At a glance

    Windows 11 Pro x64 24H2Ryzen 9 5900X64 GB G.Skill RipJaws V F4-3200C16D-64GVKASRock Steel Legend Arc B580 12 GB
    OS
    Windows 11 Pro x64 24H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS 3.90)
    Memory
    64 GB G.Skill RipJaws V F4-3200C16D-64GVK
    Graphics Card(s)
    ASRock Steel Legend Arc B580 12 GB
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Samsung 990 Pro 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • At a glance

    Windows 11 Home x64 25H2Ryzen 7 5800X3D32 GB (2x16 GB G.Skill TridentZ Neo)Sapphire Nitro+ Radeon RX 6750 XT
    Operating System
    Windows 11 Home x64 25H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3636)
    Memory
    32 GB (2x16 GB G.Skill TridentZ Neo)
    Graphics card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    Corsair RM850x
    Case
    Fractal Focus G
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