PCIe Realtek card reader not detecting SD cards


SevenEleven

Member
Local time
4:02 PM
Posts
25
OS
Windows 11
I recently upgraded Windows 11 21h2 to 23h2 and the PCIe Realtek card reader (10EC525A RTS525A) doesn't detect SD card after it is ejected . The SD cards are tested using another computer with Windows 8 and they all work. SD card can only be detected when Realtek card reader is disabled , the re-enabled or re-installing driver , after ejecting SD card, need to repeat the this process to detect SD card again. The SD cards are unlocked.

I have also performed the followings :

1) Updated Realtek card reader driver, both automatically by the system and manually , driver version , regardless automatic or manual installation, is 10.0.22000.21350 . Anyone knows if there is a more recent one for Windows 11. Tried to obtain it from Windows update but none is available.

2) Changed drive letter for the card reader in Disk Manager

3) Removed the device Realtek PCIe card reader in Device Manager under Memory Technology Devices. The system detected it again and reinstalled the card driver . Inserted a SD card , it detected it but after ejecting the card and re-inserting the card , the card reader wouldn't detect it again, had to disble and re-enable the card reader to detect the card.

4) Performed a system files scan sfc /scannow , no issues

5) Repeated 1-4 in safe mode and in Administrator account.


Also, in Service.msc , the followings have been set to AUTOMATIC startup type but still didn't solve the problem.

Human Interface Device Access
Plug and Play
Shell Hardware Detection
Storage Service
UPnP Device Host

none of the above solves the problem.

In Device Manager , under Memory Technology Devices

Realtek PCIE Cardreader
Events Tab displays these messages
Message Device not started RTSPER which is one of the driver files
Device PCI\VEN_10EC&DEV_525A&SUBSYS_525A10EC&REV_01\....... had a problem starting.

When the card reader is removed from Device Manager , re-detected and after driver installed

Event viewver shows these messages

Information message

Device PCI\VEN_10EC&DEV_525A&SUBSYS_525A10EC&REV_01\.... was configured.

then

an Error message

Device PCI\VEN_10EC&DEV_525A&SUBSYS_525A10EC&REV_01\..... had a problem starting.


Driver Name: oem111.inf

Class Guid: {4d36e970-e325-11ce-bfc1-08002be10318}

Service: RTSPER
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

RTSPER.sys is one of the driver files

In Administrative Events

Metadata staging failed, result=0x80070490 for container .......



Also a warning

A connection to the Windows Metadata and Internet Services (WMIS) could not be established.


Can anyone enlighten me about metadata and why is it necessary to connect to Microsoft server whenever a local memory card gets accessed?


I have tried changing the URL in Regedit

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Device Metadata

set DeviceMetadataServiceURL ( http://go.microsoft.com/fwlink/?LinkID=252669&clcid=0x409 )

to

http://dmd.metaservices.microsoft.com/dms/metadata.svc
this address actually caused more error messages , but I am just employing someone's online suggestion to this problem.

have tried https://...

Any suggestions?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Just want to make a correction RTSPER.sys is a service , not the driver file as I mistyped.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Event viewver shows these messages

Information message

Device PCI\VEN_10EC&DEV_525A&SUBSYS_525A10EC&REV_01\.... was configured.

then

an Error message

Device PCI\VEN_10EC&DEV_525A&SUBSYS_525A10EC&REV_01\..... had a problem starting.

Hi,

You really need to quote the Event Viewer Event ID of the error message, before any progress can be made on this. (Not the Information message, just the Error message).
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
The messages mean more to me than ID numbers .

Information message

Event ID 400
Device PCI\VEN_10EC&DEV_525A&SUBSYS_525A10EC&REV_01\.... was configured.

then

an Error message

Event ID 411
Event 411 Kernel-PnP indicates that the device driver fails to load during the Plug and Play process.


Device PCI\VEN_10EC&DEV_525A&SUBSYS_525A10EC&REV_01\..... had a problem starting.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Had you tried DISM from an admin command prompt?

dism /online /cleanup-image /scanhealth

dism /online /cleanup-image /checkhealth

dism /online /cleanup-image /restorehealth
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
Could you please provide the make and model of the computer in question to allow us to research the issue better?

Thanks!
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Had you tried DISM from an admin command prompt?

dism /online /cleanup-image /scanhealth

dism /online /cleanup-image /checkhealth

dism /online /cleanup-image /restorehealth
Hi:
Yes I have , all 3 of them , have even tried them in switching to Administrator account , didn't help.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Could you please provide the make and model of the computer in question to allow us to research the issue better?

Thanks!
Is a Dell XPS Core i9 12th gen system . I have tried installing the driver manually by downloading the lastest one from Dell , didn't help. This issue happens all of the sudden. I didn't install any new software except all the Windows updates that I am forced to accept (some of them I can't even uninstall), tried rolling-back to 21H2 , didn't help either . I don't think it is a hardware problem because the SD cards can be detected but just not after they are ejected and re-inserted into the card reader. The system did detect the card reader even after I removed it (in Device Manager). Event 411 from Event Viewer indicates that the driver fails to load but when I disabled and re-enabled the card reader or re-installing the driver , the card was detected and I was able to read the files on the card, the problem is after the card is ejected and re-inserted , no detection. Several cards were used and they were checked in another system, they work fine.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Anyone knows if any of the Windows 11 updates would affect SD card reader ?
I have looked at some Windows 11 services such as Smart card , Smart card device Enumeration Service , Smart card Removal policy , changing their Startup Types to Automatic (default manual) does not help .
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Windows could potentially install an updated SD card reader driver via Windows update, but you would see that in the driver update history. Also, a Smart Card has nothing to do with an SD card. They are two very different things.

 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Have a look in device manager (Select Show hidden devices under the View Tab) and remove all instances of the SD card under Universal Serial Bus Controllers (With NO SD cards in the reader the device) Then do the same under Portable Devices.
 

My Computer

System One

  • OS
    WIN 10 Pro
Have a look in device manager (Select Show hidden devices under the View Tab) and remove all instances of the SD card under Universal Serial Bus Controllers (With NO SD cards in the reader the device) Then do the same under Portable Devices.
It is a PCIe on-board card reader. I haven't uninstalled the driver for the PCI as everything else connected to this bus is working. I have turned off PCI Link State power Management but that didn't help. SD card (have used other cards and cards are verified to be working in another system) only gets detected when the card driver is disabled and re-enabled , from reboot , from system wakened from sleep, just not after ejecting and re-inserting.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Have installed Realtek PCIe card reader driver 10.0.22621.21369 , dated 11/9/2023 from Microsoft catalog , still doesn't resolve the problem .
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
Back
Top Bottom