Solved "Personalize" or "Display" Not Opening On Desktop After Right-Click...


JACKSPRATNYC

Member
Local time
4:14 PM
Posts
28
OS
Windows 11 Pro 23H2 (Build 22631.3007)
Windows 11 (Version 21H2)
Hi Guys: This problem just began recently. When I right-click on the desktop & attempt to open either "Display" or "Personalize", I get a Windows Script Host error message. *(See screenshot). I don't have a clue as to how to solve this. Any suggestions would be more than appreciated. Thanks.
 

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My Computer

System One

  • OS
    Windows 11 Pro 23H2 (Build 22631.3007)
    Computer type
    PC/Desktop
    Manufacturer/Model
    GIGABYTE/GA-970A-D3P
    CPU
    TripleCore AMD Athlon II X3 450, 3200 MHz
    Motherboard
    GA-970A-D3P
    Memory
    Corsair 16GB (8x2)
    Graphics Card(s)
    GeForce RTX 30
    Sound Card
    System
    Monitor(s) Displays
    ACER 24 Inch
    Screen Resolution
    1600 x 900
    Hard Drives
    2 Barracuda Hard Drives Seagate ST8000DM004
    PSU
    CORSAIR RMx Series RM850x
    Case
    NZXT H510 - CA-H510B-B1
    Cooling
    Aer F120mm
    Keyboard
    Logitech
    Mouse
    Logitech
    Browser
    Mozilla Firefox
    Antivirus
    Malwarebytes
First thing to do is to run malware/virus scans and then go to the location mentioned in the message you attached and delete that file.

After the scans complete, open a Command Prompt (cmd) window and run the following commands:

sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Hello Jack, :alien:

You can see if using the tutorials below to add (restore) these context menus back to default may fix them.


 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 2in1 14-eu0098nr (2024)
    CPU
    Intel Core Ultra 7 155H 4.8 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Graphics card(s)
    Integrated Intel Arc
    Sound Card
    Poly Studio
    Monitor(s) Displays
    14" 2.8K OLED multitouch
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 TB PCIe NVMe M.2 SSD
    Internet Speed
    Intel Wi-Fi 7 BE200 (2x2) and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender and Malwarebytes Premium
First thing to do is to run malware/virus scans and then go to the location mentioned in the message you attached and delete that file.

After the scans complete, open a Command Prompt (cmd) window and run the following commands:

sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
Thanks for responding. I've done all of the above several times. No success. I've hunted all over the Internet. Apparently, this is one of those quirky Windows issues that there doesn't seem to be a fix.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (Build 22631.3007)
    Computer type
    PC/Desktop
    Manufacturer/Model
    GIGABYTE/GA-970A-D3P
    CPU
    TripleCore AMD Athlon II X3 450, 3200 MHz
    Motherboard
    GA-970A-D3P
    Memory
    Corsair 16GB (8x2)
    Graphics Card(s)
    GeForce RTX 30
    Sound Card
    System
    Monitor(s) Displays
    ACER 24 Inch
    Screen Resolution
    1600 x 900
    Hard Drives
    2 Barracuda Hard Drives Seagate ST8000DM004
    PSU
    CORSAIR RMx Series RM850x
    Case
    NZXT H510 - CA-H510B-B1
    Cooling
    Aer F120mm
    Keyboard
    Logitech
    Mouse
    Logitech
    Browser
    Mozilla Firefox
    Antivirus
    Malwarebytes

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Something, either an app, or as was mentioned, malware, is calling for a script file to be run and that script file is missing. That script could also be from some third party tweak you have made to your system..I would troubleshoot it this way.

1. If you are running ANY third party app that alters the GUI, uninstall it, restart, and test.

2. If you are running any third party AV, uninstall it, and restart. Download and install Malwarebytes. Run a full scan. Quarantine anything MWB finds. MWB will install the PRO real-time version for 14 days after which time it reverts to the free edition that does not run in realtime.

3. Put the computer into clean boot to see if the issue occurs. If it doesn't happen in a clean boot, you have some software conflicting with Windows . Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

4. You can also prove that it is not account corruption by testing with another account. If settings work in another account, your account is corrupted.
Activate the hidden administrator account.
Open command prompt as administrator and type net user administrator /active:yes
Sign out of your account. You will see 2 logins on your signin screen. Sign in with the new administrator account & let it create its desktop. See if settings works correctly in that account. If it does, it's not an OS issue but corruption in your user account.
(Note: keep this account active only while troubleshooting) To disable it Open command prompt as administrator and type
net user administrator /active:no

If the problems proves to be in your user account only, report back with findings and I can tell you how to safely create a new user account and migrate your data into it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
The drvspro.vbs file is NOT a Microsoft file and is usually associated with malware/viruses.

Microsoft have this to say about it:

F-secure have this to say about it:
Thanks again. I found that out a few days ago. Apparently, Malwarebytes removed the drvspro.vbs file, but also caused the right-click of those two files to malfunction. I'm in the process of following Administrator @Brink's posted suggestion to see if I can bring back the now missing Windows Host Script protocol. I'll let you know how that pans out.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (Build 22631.3007)
    Computer type
    PC/Desktop
    Manufacturer/Model
    GIGABYTE/GA-970A-D3P
    CPU
    TripleCore AMD Athlon II X3 450, 3200 MHz
    Motherboard
    GA-970A-D3P
    Memory
    Corsair 16GB (8x2)
    Graphics Card(s)
    GeForce RTX 30
    Sound Card
    System
    Monitor(s) Displays
    ACER 24 Inch
    Screen Resolution
    1600 x 900
    Hard Drives
    2 Barracuda Hard Drives Seagate ST8000DM004
    PSU
    CORSAIR RMx Series RM850x
    Case
    NZXT H510 - CA-H510B-B1
    Cooling
    Aer F120mm
    Keyboard
    Logitech
    Mouse
    Logitech
    Browser
    Mozilla Firefox
    Antivirus
    Malwarebytes
Something, either an app, or as was mentioned, malware, is calling for a script file to be run and that script file is missing. That script could also be from some third party tweak you have made to your system..I would troubleshoot it this way.

1. If you are running ANY third party app that alters the GUI, uninstall it and test.

2. If you are running any third party AV, uninstall it, and restart. Download and install Malwarebytes. Run a full scan. Quarantine anything MWB finds. MWB will install the PRO real-time version for 14 days after which time it reverts to the free edition that does not run in realtime.

3. Put the computer into clean boot to see if the issue occurs. If it doesn't happen in a clean boot, you have some software conflicting with Windows . Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

4. You can also prove that it is not account corruption by testing with another account. If settings work in another account, your account is corrupted.
Activate the hidden administrator account.
Open command prompt as administrator and type net user administrator /active:yes
Sign out of your account. You will see 2 logins on your signin screen. Sign in with the new administrator account & let it create its desktop. See if settings works correctly in that account. If it does, it's not an OS issue but corruption in your user account.
(Note: keep this account active only while troubleshooting) To disable it Open command prompt as administrator and type
net user administrator /active:no

If the problems proves to be in your user account only, report back with findings and I can tell you how to safely create a new user account and migrate your data into it.
Thanks. A piece of malware was identified as the likely culprit. So, I'm going to take the steps provided on this forum, and get back to each of you. Thanks again.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (Build 22631.3007)
    Computer type
    PC/Desktop
    Manufacturer/Model
    GIGABYTE/GA-970A-D3P
    CPU
    TripleCore AMD Athlon II X3 450, 3200 MHz
    Motherboard
    GA-970A-D3P
    Memory
    Corsair 16GB (8x2)
    Graphics Card(s)
    GeForce RTX 30
    Sound Card
    System
    Monitor(s) Displays
    ACER 24 Inch
    Screen Resolution
    1600 x 900
    Hard Drives
    2 Barracuda Hard Drives Seagate ST8000DM004
    PSU
    CORSAIR RMx Series RM850x
    Case
    NZXT H510 - CA-H510B-B1
    Cooling
    Aer F120mm
    Keyboard
    Logitech
    Mouse
    Logitech
    Browser
    Mozilla Firefox
    Antivirus
    Malwarebytes
*Update. I finally had the time to sit down and apply all of the suggestions to try and fix this issue. Unfortunately, met with no success. I have several computers in my home with Windows 11 installed. The one in question is a recent custom-build. I was in the process of installing various software when this annoying issue appeared. I decided to reinstall the OS last night. So far, no problems. Eventually, I plan to use the computer as my main system. I'm carefully monitoring each piece of software. Thanks to all who contributed their ideas & suggestions. Really appreciated.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (Build 22631.3007)
    Computer type
    PC/Desktop
    Manufacturer/Model
    GIGABYTE/GA-970A-D3P
    CPU
    TripleCore AMD Athlon II X3 450, 3200 MHz
    Motherboard
    GA-970A-D3P
    Memory
    Corsair 16GB (8x2)
    Graphics Card(s)
    GeForce RTX 30
    Sound Card
    System
    Monitor(s) Displays
    ACER 24 Inch
    Screen Resolution
    1600 x 900
    Hard Drives
    2 Barracuda Hard Drives Seagate ST8000DM004
    PSU
    CORSAIR RMx Series RM850x
    Case
    NZXT H510 - CA-H510B-B1
    Cooling
    Aer F120mm
    Keyboard
    Logitech
    Mouse
    Logitech
    Browser
    Mozilla Firefox
    Antivirus
    Malwarebytes
Re-installing Windows was a wise decision IMHO. At least now you know the machine is clean of any nasties.

I personally vet new to me software by installing it in a VM (Virtual Machine) first, to see if it breaks anything or if it is a Trojan or whatever. Only when it passes all tests do I install it on my main machine.

Setting up a VM is easier to do than you might think with Virtual Box and it's free. You should give it a try, it may help you avoid installing infected/trojan software again and you wont have to re-install Windows, just delete the VM and create a new one when you need to.

You will need to enable Virtualisation in your BIOS in order to use it and since every motherboard seems to have a different name for it, you will need to consult your User Manual or Google in order to find and enable it.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Setting up a VM is easier to do than you might think with Virtual Box and it's free. You should give it a try, it may help you avoid installing infected/trojan software again and you wont have to re-install Windows, just delete the VM and create a new one when you need to.
Thanks. Normally, I use Virtual Box, but got careless in my zeal to test out the new build. I should have known better. But, since I wasn't connected to the Internet... In any event, in the future, I won't drop my guard again. Thanks again for your input.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (Build 22631.3007)
    Computer type
    PC/Desktop
    Manufacturer/Model
    GIGABYTE/GA-970A-D3P
    CPU
    TripleCore AMD Athlon II X3 450, 3200 MHz
    Motherboard
    GA-970A-D3P
    Memory
    Corsair 16GB (8x2)
    Graphics Card(s)
    GeForce RTX 30
    Sound Card
    System
    Monitor(s) Displays
    ACER 24 Inch
    Screen Resolution
    1600 x 900
    Hard Drives
    2 Barracuda Hard Drives Seagate ST8000DM004
    PSU
    CORSAIR RMx Series RM850x
    Case
    NZXT H510 - CA-H510B-B1
    Cooling
    Aer F120mm
    Keyboard
    Logitech
    Mouse
    Logitech
    Browser
    Mozilla Firefox
    Antivirus
    Malwarebytes
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