Solved Printer support question


MrWho

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4:16 AM
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Windows 11
I know this is a Windows 11 forum, but I also know there are a lot of smart people out there that might have an answer for me.

So here goes. I bought an HP printer, HP Smart Tank 615. I set it up with no problems and I like the way it prints. I am happy with the printer's operation.

I decided to find out how to replace the ink and my problems started. I have come to the conclusion that the HP Support group might rank near the bottom of the list. Hell, I can't even find my printer! Much less how to order some refill ink. Of course I don't need the ink now or for the next year or two, but I want to knoe how to get it.
If there is some kind soul out there that knows what I am writing about and has some sort of an answer, I would appreciate a reply.

Thanks for reading .
Mr. Who
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Technology Co., Ltd.
    CPU
    11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GH
    Motherboard
    Gigabyte Technology Co., Ltd.
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    Installed Physical Memory (RAM) 16.0 GB
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    NVIDIA GeForce RTX 3060
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    NVIDIA High Definition Audio
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    Windows

My Computer

System One

  • OS
    Win 11
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    AMD Ryzen 5 5600x
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    ASUS Crosshair Viii Hero Wi Fi
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    ESET
See
HP Smart Tank 500, 600 - Refill the ink tanks - HPSupport
where they refer to it as 600 because, it seems, all the 600 series printers use the same procedure.

I imagine there is also a route to that page buried somewhere in its HP support page
HP Smart Tank 615 Wireless All-in-One - HPSupport
[Yes, it's in the How to, Ink or Toner, Paper & Accessories section.]
The HP support page is well worth bookmarking as it also links you to installation software & driver downloads [HP Easy Start Printer Setup Software – Offline Use Only - 48.6.4634_1], user manuals, ...


Best of luck,
Denis
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3296

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
I have spent three days searching for instructions on how to purchase HP ink refill kits. I am still looking. I've Googled and closely examined all of the sites that indicate how to do it. I have all the manuals. My latest effort was to see if anyone on this forum had info that would help .
I bought my first computer while working in Japan around 1984/5, and have had one every year since then. I am not a computer illterate.
The ink containers that came with the printer have an identification number on it. I could not find that number anywhere.
This should not be a difficult thing to do, but at this moment in time, I don't know how to buy ink for my newly purchased printer, and I am more than p.o.'d about it.
I do apprciate all of you taking the time to answer.

Mr. Who
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Technology Co., Ltd.
    CPU
    11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GH
    Motherboard
    Gigabyte Technology Co., Ltd.
    Memory
    Installed Physical Memory (RAM) 16.0 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    NVIDIA High Definition Audio
    Browser
    Chrome and Firefox
    Antivirus
    Windows
Last edited:

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3296
The ink types appear to be GT51 (black) and GT52 (colors).

I'm in the USA. You are not, so I can't direct you as to where to buy them. Here, Amazon sells them, along with a number of cheaper third-party inks.

HP's site in the US doesn't offer the bottles of ink for sale, apparently. I also have the impression that the 615 isn't sold here, at least under that model number. Perhaps I'm wrong, but HP site isn't forthcoming.

Good luck.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
Aw yes. I found a store here in this country that actually sells the correct ink. Actually my wife found it, bless her hearrt. So, I have my ink and will sign this thread as solved.
Just in passing, this little store does not have any kind of advertisemen for printer ink. I don't know how she found it.
Again, thanks to you all, you're the greatest.
Mr. Who
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Technology Co., Ltd.
    CPU
    11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GH
    Motherboard
    Gigabyte Technology Co., Ltd.
    Memory
    Installed Physical Memory (RAM) 16.0 GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    NVIDIA High Definition Audio
    Browser
    Chrome and Firefox
    Antivirus
    Windows

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