Problem with not logging into Gmail


Raeeka

Raeeka

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6:11 AM
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11
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Windows 11
Hello:(

Since this morning I can't access my Gmail and no matter how hard I try I can't log in. Please help me how to fix the problem? No matter how hard I try, no code is sent to me via SMS and Google's two-step verification is not approved either. Please help. None of the options are being rejected.

I attached some pictures.
 

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My Computer My Computer

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Try logging in via a browser.
 

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Raeeka said:
Hello:(

Since this morning I can't access my Gmail and no matter how hard I try I can't log in. Please help me how to fix the problem? No matter how hard I try, no code is sent to me via SMS and Google's two-step verification is not approved either. Please help. None of the options are being rejected.

I attached some pictures.
Click to expand...
Check your phone signal and restart your device if you're having trouble accessing Gmail and aren't getting SMS codes or two-step verification prompts. Try logging in from a different browser or device, or clear the cache on your current browser. Go to- Sign in - Google Accounts, Google's recovery page. If "Try another way" is an option, choose it. Select "I don't have access to any of these" and proceed with the recovery procedure if none of the verification options work. Give precise responses to Google's inquiries. If it doesn't work, wait a day or two and try again. For future access problems, make sure your recovery phone number or email is updated.
 

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windows
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windows
Computer type
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Try going through youtube.com
 

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Microsoft Windows 11 HomeIntel Core i5-13490F2 x 16 Patriot Memory (PDP Systems) PSD516G56...GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (G...
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It's no use
It won't come in.
I tested them all in order
but I was unsuccessful.
 

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Try this link and if you get the option " I cant access any of these" (options) it might give you an option to fill out a form. Good luck.

 

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    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
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    ACER NITRO
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    Edge
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    Defender
Fabler2 said:
Try this link and if you get the option " I cant access any of these" (options) it might give you an option to fill out a form. Good luck.

Click to expand...
This option is not available
It seems that the email has been hacked
Google itself is not doing anything to recover it
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Raeeka said:
Hello:(

Since this morning I can't access my Gmail and no matter how hard I try I can't log in. Please help me how to fix the problem? No matter how hard I try, no code is sent to me via SMS and Google's two-step verification is not approved either. Please help. None of the options are being rejected.

I attached some pictures.
Click to expand...

See if you can post in help/support: Gmail won’t load - Gmail Help
 

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    HP Pavilion TP01-2xxx
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    AMD Ryzen 3 5300G
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    8gb
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    ViewSonic
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    wireless Microsoft
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    FireFox
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    Avira

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    Updated Windows 10 to 11 25H2 26200.8737Intel Core i3 8100 @3.60 GHz8.GBIntel UHD 360 (HP)
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If I was guessing, I would say that your gmail account has been hacked. Once a hacker gets into your account, he can change all the recovery methods you have set (phone #, another linked email, etc) and then change your password, thereby preventing you from recovering it normally. If my guess is right, contacting gmail support is your only option. You start by going here
 

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    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
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    none-Intel UHD Graphics 630
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    Integrated Realtek
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    Benq 27
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    2560x1440
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    500w
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    Logitech wired
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    #1 Edge #2 Firefox
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    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
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    Windows 11 Pro 24H2 26200.8457
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    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
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    32 gb
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    integrated
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    integrated
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    Benq 27
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    2560x1440
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    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Jacee said:
See if you can post in help/support: Gmail won’t load - Gmail Help
Click to expand...
The browser, internet service, and device I use are all the same ones I used to create my Gmail account. I also sent a message to Google support, but they don't respond and don't do anything.
glasskuter said:
If I was guessing, I would say that your gmail account has been hacked. Once a hacker gets into your account, he can change all the recovery methods you have set (phone #, another linked email, etc) and then change your password, thereby preventing you from recovering it normally. If my guess is right, contacting gmail support is your only option. You start by going here
Click to expand...
The email password has not changed, it just won't let me log in. I have a second email and a recovery email for this email, but I couldn't do anything even through that email. Can I do anything with that?
 

My Computer My Computer

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Windows 11
Log into Google and attempt to change your password. If you can change it, you're golden. If you can't, only Google can get you back into the account. That's it in a nutshell.
 

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System One System Two

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    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
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    32 gb
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    none-Intel UHD Graphics 630
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    Benq 27
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    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
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    500w
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    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
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    Defender
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    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Try logging in from a computer. Verify using your smart phone if the # ends in 11
 
Last edited:

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Windows 11 Pro Insider 64 bit 25H2 26200.5742Intel Core i7 9700K 3.6016 GBnVidia GEForce RTX 2060 Super
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PC/Desktop
Manufacturer/Model
Gigabyte Z390 UD
CPU
Intel Core i7 9700K 3.60
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Gigabyte Z390 UD
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16 GB
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onboard
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glasskuter said:
Log into Google and attempt to change your password. If you can change it, you're golden. If you can't, only Google can get you back into the account. That's it in a nutshell.
Click to expand...
The email won't sign in so I can change the password
Google support won't respond either
What's even weirder is that it won't even ask me a security question
Spunk said:
Try logging in from a computer. Verify using your smart phone the if # ends in 11
Click to expand...
Can't log in with any of them
It seems like the email is locked
 

My Computer My Computer

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OS
Windows 11
As I said earlier, it's a sure fire sign you have been hacked. If you can not get help from Google, I don't think there's anything you can do except create another email account with google or microsoft. (You probably already have one from Microsoft)Be sure and create a very difficult password this time; a mixture of upper and lower case letters as well as numbers and symbols. All of my email accounts' passwords use from 16-22 characters. That might be a little overkill but the key is to create a password that would take years for hacking software to crack. I know it's a pain to change your email address associated with every place you get mail from, but it is what it is.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Google support does not even respond to people, who are verified and have millions subscribers. It is all automatic.
Verify can be triggered by DNS, AV and a content filter blocking captcha, I get a message like this here and then.

I would try to change to Google DNS, use a portable browser like Chrome a disable AV temporarily.

For the future, include more verifications methods (email, authenticator), backup backup codes and DO NOT USE SMS for 2FA!

capture_06282025_104823.webp
 

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Home26H2CanAMD Ryzen 5 8600G (07/24)2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200...ASROCK Radeon RX 6600 Challenger D 8G @48FPS ...
OS
Home26H2Can
Computer type
PC/Desktop
CPU
AMD Ryzen 5 8600G (07/24)
Motherboard
ASROCK B650M-HDV/M.2 (07/24) BIOS 4.21 AGESA ComboAM5 1.3.0.1 (04/26)
Memory
2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200 CL36 (07/24)
Graphics Card(s)
ASROCK Radeon RX 6600 Challenger D 8G @48FPS (08/24)
Sound Card
Creative Sound BlasterX AE-5 Plus (05/24)
Monitor(s) Displays
24" Philips 24M1N3200ZS/00 (05/24)
Screen Resolution
1920×1080@165Hz via DP1.4
Hard Drives
Kingston KC3000 NVMe 2TB (05/24)
ADATA XPG GAMMIX S11 Pro 512GB (07/19)
PSU
Seasonic Core GM 550 Gold (04/24)
Case
Fractal Design Define 7 Mini with 3x Noctua NF-P14s/12@555rpm (04/24)
Cooling
Noctua NH-U12S with Noctua NF-P12 (04/24)
Keyboard
HP Pavilion Wired Keyboard 300 (07/24) + Rabalux 76017 Parker (01/24)
Mouse
Logitech M330 Silent Plus (01/26)
Internet Speed
500/100 Mbps via RouterOS (05/21) & TCP Optimizer
Browser
Edge, Brave for YouTube, LibreWolf for FB
Antivirus
NextDNS blocking 1/3 Traffic
Other Info
Phone: Motorola Moto G86 (02/26)
Backup: Hasleo Backup Suite (PreOS)
Headphones: Sennheiser RS170 (09/10)
Chair: Huzaro Force 4.4 Grey Mesh (05/24)
Notifier: Xiaomi Mi Band 9 Milanese (10/24)
FlexCore USB-C 3.2 Gen 1 (M) to LAN (F) (08/25)
Well, after about a month, I was able to reset my password using the Google Authenticator app version 7.0 and recover my email from my backup email.

Good luck everyone.
 

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OS
Windows 11
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