Solved Question on video cables and 4K Video


Jabiru

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I have a question I hope someone can answer. First some background. I just acquired 2 new LG UN32UN880 4K monitors with 1X Display Port, 2X HDMI and 1X USB C inputs. I tried to hook these up using a Mini DP (Video card output) to HDMI (monitor input) cable to my AMD Radeon WX2100 Pro but I can't seem to get the monitors to display 4K video. I installed the correct driver from LG in Win 11, and I'm using AMD's Software PRO Edition (24.Q2) Video software, but checking both the Radeon configuration on the video card and the adapter settings in Windows Device Manager, the available resolution setting show no resolutions higher than 1920X1080. All of the equipment should easily support 4K video but I'm at a loss to figure out how to configure this. I thought it should be PNP, but maybe not.

The only thing I haven't examined are the video outputs and the cable hookups. The monitor supports DP 1.4, HDMI 2.0 and HDCP 2.2. The WX2100 supports DP 1.4 (It has 2 mini DP and one regular DP, no HDMI). I haven't been able to find a clear enough explanation anywhere eluding to which output should be connected to which input to get 4K. I'm thinking the monitor isn't getting the right signal to tell the video card (and/or Windows) it's 4K capable. So, at this point, I have 2 really big 1920X1080 displays.

Anybody have any ideas?
 
Windows Build/Version
Win 11 24H2, AMD Radeon Pro software edition 24.Q2 (driver v: 31.0.21916.1002)

My Computers

System One System Two

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    Host: Windows 11 Pro 24H2
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    Custom User Build
    CPU
    AMD Ryzen 9 7945HX
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    Minisforum BD795i SE
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    2X 16GB DDR5-5200MTs (32GB)
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    AMD Radeon Pro WX5100 Workstation
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    Integrated AMD High Definition Audio CODEC
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    2X LG 32UN880-A
    Screen Resolution
    3840x2160
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    Corsair SF450
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    Fractal Design Terra
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    Acer Swift 3 SF314-42 R3U5
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    Ryzen 7 4700U @ 2GHz-->4.2GHz Boost
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    RO Kona_RN
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    16GB LPD DDR4X
    Graphics card(s)
    AMD Radeon (Renoir) Vega
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    ATI/AMD Renoir/Van Gough/Cezanne/Rembrandt HD Audio Controller
    Monitor(s) Displays
    IPS LCD Integrated Chi Mei CMN14D4
    Screen Resolution
    1920x1080
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    Hynix 512GB NVMe (PCIe 4.0)
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    Ext 19v
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    Integrated Magnesium
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    Therm internal fan
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    Integrated
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    Jellycomb
    Internet Speed
    800MB
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    Firefox, Edge Chromium
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I suspect the issue may be with using DisplayPort to HDMI cables. I don't know whether getting 4k requires a bidirectional connection. You may not be getting that.

You may not be thrilled with spending more on cabling, but I'd use the DisplayPort inputs on the monitors.

(Full disclosure: I've always used DP, when both HDMI and DP are available. My first 4k monitor only supported 4k/60Hz on a DP 1.2 connection or newer.)
 

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System One System Two

  • OS
    Windows 11 26200.8728
    Computer type
    PC/Desktop
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    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D Rev. 1.0
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
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    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
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    Innocn 32" OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry KC 500 MX LP (mechanical)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/250 Mbps (down/up)
    Other Info
    xFinity gateway
  • Operating System
    windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Philips 27E1N8900 27" OLED
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
I agree with @bobkn and in addition make sure you are using certified DisplayPort cables.
 
Last edited:

My Computers

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  • OS
    Linux Mint (22.3) and Windows 11
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    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 3900x
    Motherboard
    Gigabyte Aorus Master x570 rel 1.0
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    32GB (2x16) @ 3600 MHz Corsair Vengeance LPX
    Graphics Card(s)
    Asus Geforce RTX 5060 Ti Dual OC 16 GB
    Sound Card
    No separate sound card.
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    Dell U2718Q
    Screen Resolution
    3840x2160
    Hard Drives
    1TB WD-Black SN850; 1TB Samsung Sata 850 Evo; 4 TB WD Blue Sata SA510 2.5''; 4TB Samsung Sata SSD 870 EVO 2.5".
    PSU
    Be Quiet Dark Power Pro 11 750W
    Case
    Lian Li PC-8FIB
    Cooling
    CPU: Noctua NH-U12A; Case: BeQuiet + Lian Li fans.
    Keyboard
    Steelseries Apex 7 brown keys.
    Mouse
    Logitech (wired) G403
    Internet Speed
    940 Mb/s down; 105 Mb/s up
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    Firefox
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    Pioneer blu-ray optical drive.
  • Operating System
    Windows 11 Home (ARM version) (latest update)
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Book4 Edge 14" Copilot+ PC
    CPU
    Qualcomm Snapdragon X Elite X1E-80-100
    Memory
    16 GB LPDDR5
    Graphics card(s)
    Qualcomm Adreno
    Monitor(s) Displays
    Touch screen 14" AMOLED monitor
    Screen Resolution
    2880x1800
    Hard Drives
    512 GB eUFS
    Internet Speed
    930 Mb/s (Wifi)
    Browser
    Firefox
    Antivirus
    Eset Internet Security
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    NPU Qualcomm Hexagon
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