Random BSODs


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tcaschy021

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windows 11
Started getting these about 2 weeks ago after running desktop for a few months with no problems. find my attached log zip

log v2 zip
 
Windows Build/Version
win 11
Last edited:

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    ryzen 5 3400 g
    Memory
    16 gb
    Graphics Card(s)
    rx vega 11
trying to upload zip but forum says file is too large?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    ryzen 5 3400 g
    Memory
    16 gb
    Graphics Card(s)
    rx vega 11
Please use share links when there are problems uploading: one drive, drop box, or google drive
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thanks updated original post with link to google drive

Happens most often after coming out of sleep.

The BSOD msgs are various from pointer exception to kernel stop
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    ryzen 5 3400 g
    Memory
    16 gb
    Graphics Card(s)
    rx vega 11
Please perform the following steps in sequence:

1) Run:

2) Uninstall nxaudio.sys
NoMachine Audio Adapter

Code: 
Name    NoMachine Microphone Adapter
Manufacturer    NoMachine
Status    OK
PNP Device ID    ROOT\*NXVVC\0000
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\NXAUDIO.SYS (6.8.1.162, 37.30 KB (38,200 bytes), 3/17/2022 4:54 PM)

Code: 
nxaudio    NoMachine Audio Adapter    c:\windows\system32\drivers\nxaudio.sys

3) Replace the driver for nxaudio.sys later in the thread:
www.nomachine.com

NoMachine - Download Free Remote Desktop Access

Free remote access software for Windows/Linux/Mac/Raspberry. NoMachine lets you connect to your PC, transfer files, stream videos, listen to your favourite music remotely. Install on the device you are connecting from and on the computer you want to connect to.
www.nomachine.com www.nomachine.com

4) Make a new restore point:
www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com

5) Restart Windows Drivier Verifier (WDV) and add this additional customized test:
[ ] 0x00020000 DDI compliance checking

6) Post a new V2 into the newest post for any new BSOD

7) Run: https://aka.ms/GetPCHealthCheckApp
Post images or share links displaying the results.

8) Download and install: https://ftp.hp.com/pub/softpaq/sp138001-138500/sp138354.exe

9) Plan to run the HP UEFI hardware diagnostics overnight:
a) Power on the computer repetitively clicking F2 or F10
b) Run: extensive > loop until error > the next day if it has made 2 or more loops > click esc > take pictures with a camera or smartphone camera > post images into this thread displaying the tests performed with results
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@tcaschy021 I would focus on removing the nxaudio.sys driver and then disable Driver Verifier. If the system doesn't crash for another week or so then the problem should be able to safely assumed to be solved. On the other hand, if it does crash within the next week or so, then please upload the latest crash dumps.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
When available please update the progress with the steps in post #5.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
zbook said:
When available please update the progress with the steps in post #5.
Click to expand...

Hello, thank you for the suggestions to everyone.

I have uninstalled nomachine and installed amd adrenalin software/driver and so far so good.

I will report back if things go south again.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    ryzen 5 3400 g
    Memory
    16 gb
    Graphics Card(s)
    rx vega 11
Well, looks like I got another BSOD. Kernel stop this time, chassis fans going 100% and then froze at the BSOD (didn't restart) here is a link to the v2 log. In general system seems more reliable though.

v2 log -4/1
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    ryzen 5 3400 g
    Memory
    16 gb
    Graphics Card(s)
    rx vega 11
I've not looked at the new V2 yet.

Please continue with the steps in the earlier post (#5) and report results as they are completed.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
The Stop 0x13A is going to be impossible to debug without a kernel memory dump, although, it is usually indicative of driver problems. The Stop 0x3B would be quite easy to debug, however, unfortunately since it is only a Minidump, much of the information is paged out.

I would recommend that you enable Driver Verifier with the recommended settings as suggested here.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
OK I have run the driver verifier with the settings indicated including DDI. Also here are some screenshots of the pc health check.
PC Health Check 4_4_2022 7_17_30 AM.png
 

Attachments

  • PC Health Check 4_4_2022 7_17_39 AM.png
    PC Health Check 4_4_2022 7_17_39 AM.png
    38.1 KB · Views: 2
  • PC Health Check 4_4_2022 7_17_46 AM.png
    PC Health Check 4_4_2022 7_17_46 AM.png
    41.2 KB · Views: 2

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    ryzen 5 3400 g
    Memory
    16 gb
    Graphics Card(s)
    rx vega 11
OK new BSOD after the driver verifier settings changed.

This time, had edge open (1 tab), and listening to music with Winamp (yes, I'm old school) via wired network connection.

log v2 zip 4/4/22
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    ryzen 5 3400 g
    Memory
    16 gb
    Graphics Card(s)
    rx vega 11
When available please post results for post #5 steps 5 - 9.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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