Solved Random freezes when system is idle

alepulver · Oct 27, 2024

Hi, I'm using Windows 11 23H2 (OS Build 22631.4391) but the problem happened before the last update too. The PC components were bought and assembled about a year ago.

As it's infrequent, I don't know when exactly but at least 6 months ago. It occurs when the system is idle or doing common tasks (not while gaming, but when watching a youtube stream) once every few days. This can happen when using the PC, or when left alone (before going into sleep mode). Note there is no BSOD, the screen just freezes instead (or if the monitor was off, it doesn't come back).

The output from dm log collector v2 is attached. I tried the usual CHKDSK, SFC, and DISM advice, re-seated GPU and RAM chips, updated Windows, etc. I've ran OCCT in mixed mode for an hour and it didn't detect issues. Checked Event Viewer and the only critical events are the "Event 41, Kernel-Power" but there are error events to check.

Any help would be appreciated. Thanks.

zbook · Oct 27, 2024

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) The BIOS Version/Date American Megatrends Inc. 2204, 11/30/2022

Upgrade the BIOS: 2204 > 3802 (most up to date non-beta BIOS)

TUF GAMING Z690-PLUS WIFI｜Motherboards｜ASUS USA

ASUS TUF GAMING Z690-PLUS WIFI takes all the essential elements of the latest Intel® processors and combines them with game-ready features and proven durability. Engineered with military-grade components, an upgraded power solution and a comprehensive cooling system, this motherboard offers...

www.asus.com

4) For any BSOD after completing the above steps post a new V2 share link into the newest post

Code:

"1.The new BIOS includes Intel microcode 0x129 to enhance the stability of Intel Core 13th and 14th Gen processors.
2.The factory default settings are set to Intel Default Settings, which now include non-K processors (the K series were already included in previous versions).

Updating this BIOS will simultaneously update the corresponding intel ME to version 16.1.30.2307. Please note after you update this BIOS, the ME version remains the updated one even if you roll back to an older BIOS later."
"Updated with microcode 0x125 to ensure eTVB operates within Intel specifications

Updating this BIOS will simultaneously update the corresponding intel ME to version 16.1.30.2307. Please note after you update this BIOS, the ME version remains the updated one even if you roll back to an older BIOS later."
"1. Introduce the ""Performance Preferences"" with options for Intel Default Settings (Performance/Extreme) and ASUS Advanced OC Profile.
2. Redefine the factory defaults based on Intel’s new ""Intel Default Settings"" for various CPU SKUs.
3. Change F5 from ""Load Optimized Defaults"" to ""Reset to Defaults"".
4. Add warnings when users switch from the defaults to other settings.

Updating this BIOS will simultaneously update the corresponding intel ME to version 16.1.30.2307. Please note after you update this BIOS, the ME version remains the updated one even if you roll back to an older BIOS later."
"The update introduces the Intel Baseline Profile option, allowing users to revert to Intel factory default settings for basic functionality, lower power limits, and improving stability in certain games.

Updating this BIOS will simultaneously update the corresponding intel ME to version 16.1.30.2307. Please note after you update this BIOS, the ME version remains the updated one even if you roll back to an older BIOS later."
"1.Improved DDR5 compatibility
2.Further optimized CEP settings when disabled

Updating this BIOS will simultaneously update the corresponding intel ME to version 16.1.30.2307. Please note after you update this BIOS, the ME version remains the updated one even if you roll back to an older BIOS later."
"1. Update the Intel microcode to version 0x123, allowing for disabling CEP for improved performance on Intel 14th Gen non-K series processors*
2. Disabling CEP for performance enhancement may lead to increased power consumption and temperature. Ensure adequate CPU cooling or use a higher-spec cooling solution.
3. Enhanced compatibility with 256GB memory.

*Intel CEP function varies by the CPU model. Check your CPU's specifications or reach out to its technical support for more information.

Updating this BIOS will simultaneously update the corresponding intel ME to version 16.1.30.2307. Please note after you update this BIOS, the ME version remains the updated one even if you roll back to an older BIOS later."
"1. Improve system stability
2. Update ME to version 16.1.30.2307
3. This update includes the patch for the LogoFAIL vulnerabilities
4. Add PCIe Bifurcation options for GPU with M.2 storage
"1. Update Microcode for Intel® Core™ 14th gen processors
2. Update ME to version 16.1.30.2264 for Intel® Core™ 14th gen processors
3. Improve system stability

Updating this BIOS will simultaneously update the corresponding intel ME to version 16.1.30.2264. Please note after you update this BIOS, the ME version remains the updated one even if you roll back to an older BIOS later."
"1. Recommended for vital update to mitigate the potential security vulnerabilities
2. Improve system stability

Updating this BIOS will simultaneously update the corresponding intel ME to version 16.1.27.2176. Please note after you update this BIOS, the ME version remains the updated one even if you roll back to an older BIOS later. "
"“Before BIOS update, please download Intel ME update tool from ASUS support site, and update ME firmware to Version 16.1.27.2176 to ensure optimized system settings.
1. Improve system stability and compatibility for the Intel® Core™ 14th gen processors
2. Fix the compatibility and instability issues when configuring RAID for high-capacity storage
3. Do update the intel ME to version 16.1.27.2176"
"1. Improve system performance.
2. Improve memory compatibility.
“Before BIOS update, please download Intel ME update tool from ASUS support site, and update ME firmware to Version 16.1.25.2020 to ensure optimized system settings.”"
"•Improve system performance and security.
•Support ME update function
•Improve AURA SW experience
•Improve DRAM stability
“Please back up your Bitlocker recovery key and suspend Bitlocker encryption in the operating system before updating your BIOS or ME firmware.”

Code:

Event[5461]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-10-26T12:19:42.0840000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Gaming-Casa
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[5379]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-10-26T12:19:34.7650000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Gaming-Casa
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[5352]
  Log Name: System
  Source: EventLog
  Date: 2024-10-26T12:19:40.6210000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Gaming-Casa
  Description:
The previous system shutdown at 11:43:05 on ?25/?10/?2024 was unexpected.

Code:

SM Bus Controller    PCI\VEN_8086&DEV_7AA3&SUBSYS_86941043&REV_11\3&11583659&0&FC    The drivers for this device are not installed.

PCI Device    PCI\VEN_8086&DEV_7ACE&SUBSYS_86941043&REV_11\3&11583659&0&AA    The drivers for this device are not installed.

PCI Device    PCI\VEN_8086&DEV_7ACD&SUBSYS_86941043&REV_11\3&11583659&0&A9    The drivers for this device are not installed.

RAID Controller    PCI\VEN_8086&DEV_467F&SUBSYS_86941043&REV_00\3&11583659&0&70    The drivers for this device are not installed.

PCI Device    PCI\VEN_8086&DEV_7AA4&SUBSYS_86941043&REV_11\3&11583659&0&FD    The drivers for this device are not installed.

Not Available    ACPI\INTC1056\2&DABA3FF&0    The drivers for this device are not installed.

PCI Device    PCI\VEN_8086&DEV_7ACC&SUBSYS_86941043&REV_11\3&11583659&0&A8    The drivers for this device are not installed.

PerpetualCycle · Oct 27, 2024

Hi,

I am not at my desktop right now, but I can note a few things looking at your systems specs and the logs.

1. I have only experienced crashes like you describe from memory issues. The computer will just wink out because it cannot do anything without memory

2. You list in your system spec that your memory is g.skill flare. Is that correct? g.skill flare is made for AMD processors, not Intel, so it may or may not work or work correctly in an Intel system. This could be your issue. g.skill and Asus do not certify it for your Asus motherboard.

3. The logs indicate a number of Fatal WHEA errors. These are hardware errors that crash your system. So you have some hardware issues, my guess memory, that is causing your system to crash.

4. Crashes at idle can indicate that the processor cores are not getting enough voltage near idle. This can happen for a number of reasons, One possibility is how the motherboard (or you) has tuned your CPU. Are you using auto settings, Intel defaults? Have you done any undervolting?

5. Do update your BIOS as indicated in the post above. It will be a bit different if you have tuned the BIOS yourself.

Will check in sometime tomorrow.

alepulver · Oct 27, 2024

Thanks for the replies. I've performed the steps mentioned by zbook, and attached Tuneup.log. Will post again if/when the crash happens.

PerpetualCycle, I didn't know about the RAM chips (this is the product). This is the first time I switched from AMD to Intel, and I probably missed it. I did notice than when using dual channel configuration the system didn't boot (and motherboard diagnosic lights flashed indicating memory errors), or when using other slot configurations. Should this issue show up if I run memtest86 or a similar tool?

XxXxX · Oct 27, 2024

i found this in relation to 'Event 41 kernel power'
you seem to have done most of them but it maybe worth while disabling 'fast startup'
then shutting the system down and rebooting.

How to Fix a Windows Kernel Power Error in 5 Easy Steps

Does your Windows computer shut down without warning? Here's how you can fix Kernel-Power Event ID 41 and stop Windows from crashing.

www.makeuseof.com

best of luck, Steve ..

zbook · Oct 27, 2024

Tuneup plus results were all good.

Please monitor using:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

alepulver · Oct 28, 2024

I've ran memtest86 for a few hours without issues, turned off fast startup and am waiting to see what happens in the next few days.

PerpetualCycle · Oct 28, 2024

XxXxX said:
i found this in relation to 'Event 41 kernel power'
you seem to have done most of them but it maybe worth while disabling 'fast startup'
then shutting the system down and rebooting.

How to Fix a Windows Kernel Power Error in 5 Easy Steps

Does your Windows computer shut down without warning? Here's how you can fix Kernel-Power Event ID 41 and stop Windows from crashing.

www.makeuseof.com

best of luck, Steve ..

Kernel power error just means the system shut down unexpectedly. The errors that could tell why are the fatal WHEA errors 8n the system log. If we could decode those we would know what hardware was responsible. Pci-e, memory, cpu etc. But the data in the logs is very opaque and difficult to decide.

PerpetualCycle · Oct 28, 2024

alepulver said:
I've ran memtest86 for a few hours without issues, turned off fast startup and am waiting to see what happens in the next few days.

Memtest86 is not a very good memory checker especially in cases like this. Let me think of better one that will catch errors that memtest86 does not see. There are several but some are difficult to setup. You would have to run them for hours to catch a potential memory error that is infrequent as yours.

Edit: i know this about memtest86 because I fine tune memory timings and overclock memory for kicks.

JAM83 · Oct 28, 2024

alepulver said:
Hi, I'm using Windows 11 23H2 (OS Build 22631.4391) but the problem happened before the last update too. The PC components were bought and assembled about a year ago.

As it's infrequent, I don't know when exactly but at least 6 months ago. It occurs when the system is idle or doing common tasks (not while gaming, but when watching a youtube stream) once every few days. This can happen when using the PC, or when left alone (before going into sleep mode). Note there is no BSOD, the screen just freezes instead (or if the monitor was off, it doesn't come back).

The output from dm log collector v2 is attached. I tried the usual CHKDSK, SFC, and DISM advice, re-seated GPU and RAM chips, updated Windows, etc. I've ran OCCT in mixed mode for an hour and it didn't detect issues. Checked Event Viewer and the only critical events are the "Event 41, Kernel-Power" but there are error events to check.

Any help would be appreciated. Thanks.

Mine was doing this for a while, until I figured out one of my extra HDDs were faulty. Once I replaced it, no more crashes/freezes. If you have any extra HDDs in your computer, might try unplugging one by one.

alepulver · Oct 28, 2024

Kernel power error just means the system shut down unexpectedly. The errors that could tell why are the fatal WHEA errors 8n the system log. If we could decode those we would know what hardware was responsible. Pci-e, memory, cpu etc. But the data in the logs is very opaque and difficult to decide.

I've used DecodeWheaRecord to decode the opaque information and attached the logs (the errors appear to be the same, they are from 3 different events). I'm still note sure what device or software it's from.

PerpetualCycle · Oct 30, 2024

It looks like those WHEA firmware errors are microprocessor microcode errors. Have you updated to the BIOS firmware 3802 as suggested. That would update the microcode and probably fix these WHEA errors, maybe the freezing too.

alepulver · Monday at 2:47 PM

Update: as of now, I haven't seen any new crashes. I really appreciate all the help received.

Solved Random freezes when system is idle

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