Solved Random ks.sys Bsod


GUMBY

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OS
Windows 11 Pro
110721-63093-01.dmp 11/6/2021 9:21:28 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff803`35a6d9c7 ffff8200`db00a900 00000000`00000000 ks.sys ks.sys+3d9c7 Kernel CSA Library Microsoft® Windows® Operating System Microsoft Corporation 10.0.22000.1 (WinBuild.160101.0800) x64 ntoskrnl.exe+415590 C:\WINDOWS\Minidump\110721-63093-01.dmp 16 15 22000 3,593,380 11/7/2021 7:49:24 AM

This has been happening very randomly on my sons pc for over a month now.
I have removed and updated chipset and video drivers, ran sfc, in-place upgrade, windows memory diagnostics, and mem-testx86. No fails on anything.
I am inclined to think it his a game he installed.
Pc is oc'd I have set all settings to default still does not help. Other than this random Bsod there has never been any lockups or freezing.
Current bios, all drivers are up to date.
His specs are
32Gb G skill ripjaws v f4
Asus tuff gaming X570-plus wifi
Ryzen 7 3700x
Radeon 5600Xt
Audio is connected via Hdmi to Recevier
Realtek on board sound card is active for headset use
Adata sx8200 500GB,1TB Nvme ssd
3 3TB seagate st300dm001 In Raid 5 Game storage via Dell Perc H700
2 Lg Bluray burners
Corsair RM750x
Temps are all in range
Pc has been running flawless for around a year.
 
Windows Build/Version
Windows 11 build22000.282 Pro
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    Asus TUF GAMING X570-PLUS
    Memory
    64GB G Skill RipjawsV F4-3200C16-16GVK 16 GB DDR4-3200 DDR4
    Graphics Card(s)
    XFX RX5700XT Thic III
    Sound Card
    HDMI
    Monitor(s) Displays
    BenQ GW2450 X2
    Screen Resolution
    1920x1080
    Hard Drives
    ADATA SX8200PNP (PCI-E 3.0 x4) 500GB and a 1TB
    8 Seagate ST6000NM0034 6TB in Raid 6
    PSU
    Corsair RM850X
    Case
    Phanteks Enthoo Prime
    Cooling
    15 Enermax Squa Rgb fans Enermax Auquafusion 360 AIO
    Keyboard
    Microsoft wireless keyboard 5050
    Mouse
    Microsoft wireless mouse 5000
    Internet Speed
    Gigabit
    Browser
    Edge
    Antivirus
    Norton 360
    Other Info
    4 LG WH16NS60 Blu-Ray burners flashed for 4k ripping.
    Hauppauge dual tuner tv card
    Silverstone internal flash card reader
    Dell Perc H700 Raid controller

FreeBooter

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See uninstalling Norton 360 will resolve the problem.

  1. If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.
  2. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
  3. To open the Downloads window in your browser, press the Ctrl + J key.
  4. Double-click the NRnR icon.
  5. Read the license agreement, and click Agree.
  6. Click Advanced Options.
  7. Click Remove Only.
  8. Click Remove.
  9. Click Restart Now.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

GUMBY

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Thread Starter
Local time
7:00 AM
Posts
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OS
Windows 11 Pro
Reinstalling Norton did not fix issue.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    Asus TUF GAMING X570-PLUS
    Memory
    64GB G Skill RipjawsV F4-3200C16-16GVK 16 GB DDR4-3200 DDR4
    Graphics Card(s)
    XFX RX5700XT Thic III
    Sound Card
    HDMI
    Monitor(s) Displays
    BenQ GW2450 X2
    Screen Resolution
    1920x1080
    Hard Drives
    ADATA SX8200PNP (PCI-E 3.0 x4) 500GB and a 1TB
    8 Seagate ST6000NM0034 6TB in Raid 6
    PSU
    Corsair RM850X
    Case
    Phanteks Enthoo Prime
    Cooling
    15 Enermax Squa Rgb fans Enermax Auquafusion 360 AIO
    Keyboard
    Microsoft wireless keyboard 5050
    Mouse
    Microsoft wireless mouse 5000
    Internet Speed
    Gigabit
    Browser
    Edge
    Antivirus
    Norton 360
    Other Info
    4 LG WH16NS60 Blu-Ray burners flashed for 4k ripping.
    Hauppauge dual tuner tv card
    Silverstone internal flash card reader
    Dell Perc H700 Raid controller

FreeBooter

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Are you saying uninstalling Norton antivirus did not resolve the BSOD error?

Have you scanned for malware infection?

Have you checked Device Manager for driver error?

  1. Type “cmd” into the Search box.
  2. Right-click Command Prompt in the search results and select “Run as administrator”.
  3. Type or paste “chkdsk /f C:” into the window and hit the Enter key.

When the operation concludes, reboot your machine.


Your attachment does not include memory dump files.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

GUMBY

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Thread Starter
Local time
7:00 AM
Posts
23
OS
Windows 11 Pro
That is correct. There is no disk errors . All drivers are up to date.
There are no viruses or malware.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    Asus TUF GAMING X570-PLUS
    Memory
    64GB G Skill RipjawsV F4-3200C16-16GVK 16 GB DDR4-3200 DDR4
    Graphics Card(s)
    XFX RX5700XT Thic III
    Sound Card
    HDMI
    Monitor(s) Displays
    BenQ GW2450 X2
    Screen Resolution
    1920x1080
    Hard Drives
    ADATA SX8200PNP (PCI-E 3.0 x4) 500GB and a 1TB
    8 Seagate ST6000NM0034 6TB in Raid 6
    PSU
    Corsair RM850X
    Case
    Phanteks Enthoo Prime
    Cooling
    15 Enermax Squa Rgb fans Enermax Auquafusion 360 AIO
    Keyboard
    Microsoft wireless keyboard 5050
    Mouse
    Microsoft wireless mouse 5000
    Internet Speed
    Gigabit
    Browser
    Edge
    Antivirus
    Norton 360
    Other Info
    4 LG WH16NS60 Blu-Ray burners flashed for 4k ripping.
    Hauppauge dual tuner tv card
    Silverstone internal flash card reader
    Dell Perc H700 Raid controller

zbook

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There were no dump files collected.

Some of the V2 log collector files were missing.


Make sure all non-Microsoft antivirus software remains uninstalled during the troubleshooting.


Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into this thread
(please do not run the software.



Please run and post a new V2.




Read these links on Windows Driver Verifier (WDV):


Do not use the tool until it is communicated in this thread.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

GUMBY

Member
Thread Starter
Local time
7:00 AM
Posts
23
OS
Windows 11 Pro
Fresh windows install.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    Asus TUF GAMING X570-PLUS
    Memory
    64GB G Skill RipjawsV F4-3200C16-16GVK 16 GB DDR4-3200 DDR4
    Graphics Card(s)
    XFX RX5700XT Thic III
    Sound Card
    HDMI
    Monitor(s) Displays
    BenQ GW2450 X2
    Screen Resolution
    1920x1080
    Hard Drives
    ADATA SX8200PNP (PCI-E 3.0 x4) 500GB and a 1TB
    8 Seagate ST6000NM0034 6TB in Raid 6
    PSU
    Corsair RM850X
    Case
    Phanteks Enthoo Prime
    Cooling
    15 Enermax Squa Rgb fans Enermax Auquafusion 360 AIO
    Keyboard
    Microsoft wireless keyboard 5050
    Mouse
    Microsoft wireless mouse 5000
    Internet Speed
    Gigabit
    Browser
    Edge
    Antivirus
    Norton 360
    Other Info
    4 LG WH16NS60 Blu-Ray burners flashed for 4k ripping.
    Hauppauge dual tuner tv card
    Silverstone internal flash card reader
    Dell Perc H700 Raid controller

RJARRRPCGP

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84
Location
USA(Springfield, Vermont)
OS
Windows 11 Pro x64 21H2
I had that bugcheck code before, pointing to Adrenalin, IIRC, because of a bug in Adrenalin, especially if the version of Adrenalin is sometime before 20.5.1, such as for example, 20.3.1.

That bugcheck code, is most likely not faulty hardware or a bad CPU overclock.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 21H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 5600X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS 2.20)
    Memory
    32 GB G.Skill Trident Z Neo F4-3600C18D-32GTZN
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6600 XT
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Operating System
    Pop!_OS 22.04
    Computer type
    PC/Desktop
    CPU
    Core i5 10600K
    Motherboard
    MSI MAG Z490 Tomahawk
    Memory
    16 GB A-Data XPG Spectrix D41
    Graphics card(s)
    Zotac GeForce GTX 1660 Super
    Hard Drives
    Western Digital Black SN750 500 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G

GUMBY

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Thread Starter
Local time
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Posts
23
OS
Windows 11 Pro
I had to fresh install windows. I use ddu when I install new video drivers. 3 weeks of trying to chase things down is long enough. His PC is the only one with games and with all the anti cheat crap that gets installed nowadays who knows what it killed. Thanks for the help.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    Asus TUF GAMING X570-PLUS
    Memory
    64GB G Skill RipjawsV F4-3200C16-16GVK 16 GB DDR4-3200 DDR4
    Graphics Card(s)
    XFX RX5700XT Thic III
    Sound Card
    HDMI
    Monitor(s) Displays
    BenQ GW2450 X2
    Screen Resolution
    1920x1080
    Hard Drives
    ADATA SX8200PNP (PCI-E 3.0 x4) 500GB and a 1TB
    8 Seagate ST6000NM0034 6TB in Raid 6
    PSU
    Corsair RM850X
    Case
    Phanteks Enthoo Prime
    Cooling
    15 Enermax Squa Rgb fans Enermax Auquafusion 360 AIO
    Keyboard
    Microsoft wireless keyboard 5050
    Mouse
    Microsoft wireless mouse 5000
    Internet Speed
    Gigabit
    Browser
    Edge
    Antivirus
    Norton 360
    Other Info
    4 LG WH16NS60 Blu-Ray burners flashed for 4k ripping.
    Hauppauge dual tuner tv card
    Silverstone internal flash card reader
    Dell Perc H700 Raid controller

GUMBY

Member
Thread Starter
Local time
7:00 AM
Posts
23
OS
Windows 11 Pro
Just a update. The issue came back after I put back in his room. It has to with when he turns his tv off. Hdmi to Integra receiver that goes to his Samsung tv. ow just need to get this sorted.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    Asus TUF GAMING X570-PLUS
    Memory
    64GB G Skill RipjawsV F4-3200C16-16GVK 16 GB DDR4-3200 DDR4
    Graphics Card(s)
    XFX RX5700XT Thic III
    Sound Card
    HDMI
    Monitor(s) Displays
    BenQ GW2450 X2
    Screen Resolution
    1920x1080
    Hard Drives
    ADATA SX8200PNP (PCI-E 3.0 x4) 500GB and a 1TB
    8 Seagate ST6000NM0034 6TB in Raid 6
    PSU
    Corsair RM850X
    Case
    Phanteks Enthoo Prime
    Cooling
    15 Enermax Squa Rgb fans Enermax Auquafusion 360 AIO
    Keyboard
    Microsoft wireless keyboard 5050
    Mouse
    Microsoft wireless mouse 5000
    Internet Speed
    Gigabit
    Browser
    Edge
    Antivirus
    Norton 360
    Other Info
    4 LG WH16NS60 Blu-Ray burners flashed for 4k ripping.
    Hauppauge dual tuner tv card
    Silverstone internal flash card reader
    Dell Perc H700 Raid controller

FreeBooter

Well-known member
Power User
VIP
Local time
2:00 PM
Posts
741
OS
Windows 11
Just a update. The issue came back after I put back in his room. It has to with when he turns his tv off. Hdmi to Integra receiver that goes to his Samsung tv. ow just need to get this sorted.
It could be faulty hardware causing the BSoD problem.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

GUMBY

Member
Thread Starter
Local time
7:00 AM
Posts
23
OS
Windows 11 Pro
Unplugged power to tv fixed it. The anynet+ was messed up. Of all the things.....
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 3900X
    Motherboard
    Asus TUF GAMING X570-PLUS
    Memory
    64GB G Skill RipjawsV F4-3200C16-16GVK 16 GB DDR4-3200 DDR4
    Graphics Card(s)
    XFX RX5700XT Thic III
    Sound Card
    HDMI
    Monitor(s) Displays
    BenQ GW2450 X2
    Screen Resolution
    1920x1080
    Hard Drives
    ADATA SX8200PNP (PCI-E 3.0 x4) 500GB and a 1TB
    8 Seagate ST6000NM0034 6TB in Raid 6
    PSU
    Corsair RM850X
    Case
    Phanteks Enthoo Prime
    Cooling
    15 Enermax Squa Rgb fans Enermax Auquafusion 360 AIO
    Keyboard
    Microsoft wireless keyboard 5050
    Mouse
    Microsoft wireless mouse 5000
    Internet Speed
    Gigabit
    Browser
    Edge
    Antivirus
    Norton 360
    Other Info
    4 LG WH16NS60 Blu-Ray burners flashed for 4k ripping.
    Hauppauge dual tuner tv card
    Silverstone internal flash card reader
    Dell Perc H700 Raid controller

FreeBooter

Well-known member
Power User
VIP
Local time
2:00 PM
Posts
741
OS
Windows 11
(y)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
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