Random restarts on my Windows 11 PC when I playing EAC game

dantesiu · Oct 7, 2025

Hi all,

I need some help diagnosing an issue with my Windows 11 system. The computer randomly restarts without warning. It happens most often when I am playing games that use Easy Anti-Cheat (EAC), but I have also noticed that it sometimes restarts even when the system is idle.

I have already run the V2 log collector and uploaded the resulting ZIP file for analysis. I would really appreciate it if someone could review the logs and point me in the right direction. I am not sure if this is related to drivers, hardware, or EAC itself.

先感謝您的支持！

LESSERAFIM-(2025-10-08_10-54-23).zip

kciN · Oct 7, 2025

Not sure if this will help but I had some issues with eac and hardware enforced stack protection and this updated version cleaned it up

Easy Anti-Cheat (EAC) service update failed - Epic Games Store Support

Service updates should happen automatically but might fail in some cases. You only need to follow the steps below once, and it should resol

www.epicgames.com

zbook · Oct 8, 2025

Please perform the following steps:

1) Add WMIC

Code:

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~

Add or Remove WMIC command Feature in Windows 11

This tutorial will show you how to add or remove the WMIC command as an optional feature for all users in Windows 11. The WMI command-line (WMIC) utility provides a command-line interface for Windows Management Instrumentation (WMI). WMIC is compatible with existing shells and utility commands...

www.elevenforum.com

2) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Uninstall:

easyanticheat_eossys EasyAntiCheat_EOSSys \??\c:\program files (x86)\easyanticheat_eos\easyanticheat_eos.sys

EAC Windows Service

This page is intended for advanced users and includes information about how the Easy Anti-Cheat Windows service works and how to manually manage it.

www.easy.ac

4) Uninstall and reinstall:

nvlddmkm nvlddmkm c:\windows\system32\driverstore\filerepository\nvmd.inf_amd64_949b704772ff9f4b\nvlddmkm.sys

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver This tutorial will show you how to use Display Driver Uninstaller (DDU) to uninstall the Insialled display driver completely from your system. As a model, the current tutorial will uninstall Nvidia 347.88 WHQL...

www.sevenforums.com

Download Display Driver Uninstaller (DDU) Official Latest Version

Download Display Driver Uninstaller (DDU) free from Wagnardsoft, the official source. Remove NVIDIA, AMD, Intel drivers cleanly.

www.wagnardsoft.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.

www.nvidia.com

5) The BIOS 版本/日期 American Megatrends Inc. 3611, 30/9/2024

Upgrade the BIOS: 3611 > 3621

Version 3621
16.16 MB
2025/04/07
SHA-256 ：F8C257903671C5F23F4FB3B5B433D03078810448BFE050D4D3A00C83E17538B8
1. Updated AGESA version to ComboV2 PI 1.2.0.E.
2. Implemented security updates.
Before running the USB BIOS Flashback tool, please rename the BIOS file (TGB550PS.CAP) using BIOSRenamer.

TUF GAMING B550-PLUS - Support

www.asus.com

6) Monitor the computer for three days using:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

7) For any BSOD post a new V2 share link into the newest post

Code:

EasyAntiCheat_EOS.sys Fri Oct  3 07:24:50 2025 (68DFC092)

Code:

nvlddmkm.sys Tue Jun 24 15:31:25 2025 (685B0B1D)

Code:

名稱    NVIDIA GeForce RTX 5070 Ti
PNP 裝置識別碼    PCI\VEN_10DE&DEV_2C05&SUBSYS_53101462&REV_A1\4&1D81E16&0&0019
介面卡類型    NVIDIA GeForce RTX 5070 Ti, NVIDIA 相容
介面卡描述    NVIDIA GeForce RTX 5070 Ti
介面卡 RAM    (1,048,576) 個位元組
已安裝的驅動程式    C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_949b704772ff9f4b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_949b704772ff9f4b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_949b704772ff9f4b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmd.inf_amd64_949b704772ff9f4b\nvldumdx.dll
驅動程式版本    32.0.15.7688
INF 檔案    oem6.inf  (Section038 區段)
驅動程式    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVMD.INF_AMD64_949B704772FF9F4B\NVLDDMKM.SYS (32.0.15.7688, 106.50 MB (111,668,872 個位元組), 5/10/2025 17:31)

dantesiu · Oct 8, 2025

Okay,
1) I have already added WMIC for the code,
2) Tuneup plus link - Tuneup_log 2025-10-09 at 00-07-40.zip
3) The EAC executable game was in my D drive, but I manually removed EAC from both the C and D drives. I no longer have any EAC on my PC.
4) I have already used DDU to remove the display driver and reinstalled it before. Which version should I reinstall—the newest one?
5) I will upgrade the BIOS to version 3621 if time permits.
6) The following is my history from the past days (Sorry, it is in Chinese)

7) I will share the BSOD if I have already followed all the steps and the problem still exists.

Thank you in advance for your help.

zbook · Oct 8, 2025

The Tuneup plus results appeared as gibberish:

Code:

    Started on 09/10/2025 ¶g¥| at  0:04:23.02

        [DISM /online /cleanup-image /RestoreHealth]

³¡¸p¬M¹³ªA°È»PºÞ²z¤u¨ã
ª©¥»: 10.0.26100.5074
¬M¹³ª©¥»: 10.0.26100.6584
ÁÙì¾Þ§@¤w¶¶§Q§¹¦¨¡C
¾Þ§@¶¶§Q§¹¦¨¡C

Please install a GPU driver different from 32.0.15.7688

dantesiu · Oct 8, 2025

I have already upgraded the GPU driver, but the results seem gibberish.
Tuneup_log 2025-10-09 at 02-53-59.zip

zbook · Oct 8, 2025

If the computer remains stable for three or more days then as needed reinstall EAC games.

If in the future the language used during the initial installation is reused then rerun Tuneup plus and report any problems.

dantesiu · Oct 8, 2025

zbook said:
If the computer remains stable for three or more days then as needed reinstall EAC games.

If in the future the language used during the initial installation is reused then rerun Tuneup plus and report any problems.

Thank you for your help!
I will monitor the computer over the next few days to see if it still experiences BSODs or automatic restarts.

zbook · Oct 8, 2025

You're welcome.

Random restarts on my Windows 11 PC when I playing EAC game

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