Serious Outlook Issue


S

stevem5000

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10 and 11 Linux
Office Professional Pro 2016.......Outlook....
I set up a domain for a customer with HostGator.com....
I set up 2 email address and created passwords for each....
I can log into HostGatsor webmail no problem...

Trying to setup Outlook 2016 for one of these emails.......
I carefully entered all info correctly......but Outlook will NOT accept the password....

I spend about an hour on the phone with Host Gator tech support and they were not
able to resolve the issue.....

I feel the issue is with Outlook simply because I can log into Webmail......

Looking for suggestions and ideas......
I will answer any questions you may have as quickly as I can....
Many thanks
Steve
 

My Computer

System One

  • OS
    10 and 11 Linux
    Computer type
    PC/Desktop
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    Asus Z97-ar
    Memory
    16
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    HIS QP3-41H-A
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    default
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    M.2 for system M.2 Data and 2 - SATA for photos and music data
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    Yes...I have one
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Try again using the Mail applet inside control panel.
 

My Computers

System One System Two

  • OS
    Windows 11 Enterprise 25H2 26200 7462
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
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    Integrated
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    ACER X34 Predator
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    3440 x 1440
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    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
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    GameMax Pro
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    Fractal Design
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    Corsair H110iGT + 6 140mm Fans
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    Corsair K4
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    G-Skill G502
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    Chrome
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    OEM
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    ASUS RT-AC87U Router
  • Operating System
    25H2 26200.5074
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X555LA
    Memory
    8GB
    Browser
    Chrome
    Antivirus
    OEM
Rollback.....I tried that as my last effort late last night.....no joy.....exactly the same result....
 

My Computer

System One

  • OS
    10 and 11 Linux
    Computer type
    PC/Desktop
    Motherboard
    Asus Z97-ar
    Memory
    16
    Graphics Card(s)
    HIS QP3-41H-A
    Sound Card
    default
    Monitor(s) Displays
    2 Dell 22"
    Hard Drives
    M.2 for system M.2 Data and 2 - SATA for photos and music data
    PSU
    Yes...I have one
    Case
    Now sure
    Internet Speed
    650 both ways
    Browser
    Brave
    Antivirus
    Win Defender
Your symptoms are consistent with your ISP requiring an app password in addition to the account password.
Your ISP might have already told you that is not required for all I know.


Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 25H2 Build 26200.8037
Try 3.....THAT is a good idea......I would have thought the Host Gator support I spent about an hour with yesterday would have known that.....
Gonna dig into this
 

My Computer

System One

  • OS
    10 and 11 Linux
    Computer type
    PC/Desktop
    Motherboard
    Asus Z97-ar
    Memory
    16
    Graphics Card(s)
    HIS QP3-41H-A
    Sound Card
    default
    Monitor(s) Displays
    2 Dell 22"
    Hard Drives
    M.2 for system M.2 Data and 2 - SATA for photos and music data
    PSU
    Yes...I have one
    Case
    Now sure
    Internet Speed
    650 both ways
    Browser
    Brave
    Antivirus
    Win Defender
Your ISP has nothing to do with it in my opinion. It would be the Hosting setup, not your Internet Service Provider.

stevem5000 said:
I can log into HostGatsor webmail no problem...
Click to expand...

So you haven’t setup a Webhosting account anywhere, you’ve setup two email accounts (email hosting) at Hostgator?

You’ve followed these, or checked you completed everything?


How to Add or Remove an Email Account in cPanel

Learn how to add or remove an email account in cPanel, manage storage, set passwords, and configure email clients for better email control and performance.
www.hostgator.com

Client Settings - Outlook, Eudora, Thunderbird, Mac, iPad, Phone

Email sent to your HostGator account is received by the same server that hosts your website. You can use any email client to log into the server and receive, manage and send mail.
www.hostgator.com

Email Setup for Outlook 2016/2019

We'll see the step-by-step walkthrough in setting up Outlook 2016 and Outlook 2019.
www.hostgator.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard thingy
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.
  • Operating System
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
stevem5000 said:
Trying to setup Outlook 2016 for one of these emails.......
I carefully entered all info correctly......but Outlook will NOT accept the password....
Click to expand...
Never used HostGator. I only know what I see on the Web.

Enable Professional Email Settings for Third-party Email Clients
Enable Professional Email Settings for Third-party Email Clients

click Enable Titan on other apps to grant permission for third-party email clients to access your emails
Click to expand...

How to Configure HostGator’s Professional Email in Outlook
How to Configure HostGator’s Professional Email in Outlook
 

My Computer

System One

  • OS
    Windows 10, Windows 11
    Computer type
    PC/Desktop
This is an issue.......Turns out I discovered sometimes Outlook 2013 will NOT sync email accounts on HostGator.....There is a TLS bug that occasionally shows up.....and/or a corrupte credential cache and/or an Outlook profilel bug......usually fixed with a registry edit.... HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity .create new Dword named EnableADAL with value of "0"......Tried it and didn't work.....maybe cleaning out some entries in Credential Manager ...Windows Credentials..... So iin me research these issues seem to apply to HostGator.....
And of course Host Gator denies this.......... so looks like I"m gonna transfer this domain to Network Solutions........Since HostGator tech support is in the Phillipines and there is some minor language issues.......I know Network Solutions....from past experience has better support help........
So.....that's it.......pulling the pluc on this issue and moving on....

Thanks everyone for you assistance and hlep...
Steve
 

My Computer

System One

  • OS
    10 and 11 Linux
    Computer type
    PC/Desktop
    Motherboard
    Asus Z97-ar
    Memory
    16
    Graphics Card(s)
    HIS QP3-41H-A
    Sound Card
    default
    Monitor(s) Displays
    2 Dell 22"
    Hard Drives
    M.2 for system M.2 Data and 2 - SATA for photos and music data
    PSU
    Yes...I have one
    Case
    Now sure
    Internet Speed
    650 both ways
    Browser
    Brave
    Antivirus
    Win Defender
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