Several BSOD crashes when running my newly installed system

pk1984 · Aug 12, 2025

Hello,
I'm having an issue with my newly installed Lenovo T480S running Windows 11 Pro. After booting up, the Windows UI completely freezes. After a few moments, the Blue Screen of Death appears with the error code "KMODE_EXCEPTION_NOT_HANDLED (0x1E)." After rebooting, the system may run normally but freezes occasionally. The problem particularly seems to appear when running on battery.
Things I've done so far:
- Fresh install of Windows 11 Pro with the latest Microsoft drivers
- Changed the Microsoft Intel Graphics Driver to the official Lenovo Intel UHD 620 version provided on their website.
- Did the latest BIOS update
- MemTest86 with 4 passes overnight, no issues.

Thanks a lot, in advance.

zbook · Aug 12, 2025

Please perform the following steps:

1) Add WMIC:

Add or Remove WMIC command Feature in Windows 11

This tutorial will show you how to add or remove the WMIC command as an optional feature for all users in Windows 11. The WMI command-line (WMIC) utility provides a command-line interface for Windows Management Instrumentation (WMI). WMIC is compatible with existing shells and utility commands...

www.elevenforum.com

2) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

3) Open event viewer > system and application > post share links

How to share event logs in case of a computer issue

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

4) Create a new restore point:

Create System Restore Point in Windows 10

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

5) Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Memtest86+ | The Open-Source Memory Testing Tool

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

The RAM can be tested all at one time or one at a time in the same DIMM.

Memtest86+ | The Open-Source Memory Testing Tool

MemTest86+ - Test

6) Run HD Sentinel > post images or share link
https://www.hdsentinel.com/index.php
a) Overview
b) Temperature
c) SMART

pk1984 · Aug 13, 2025

Hello zBook,
thanks for your suggestions I am on it, and will report back asap.

pk1984 · Aug 13, 2025

Hello again,
so I've done all the steps but number (5). I'll let the Memtest run with 20 passes over night (and next day probably

, 24GB are a lot to handle I guess).
Please find attached all the required information.
Thanks a lot for your help zBook!

zbook · Aug 13, 2025

1) After completing Memtest86+ > post a share link

2) Enter the computer serial number into the Lenovo website > reinstall the newest BIOS:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t480s-type-20l7-20l8/downloads/driver-list/component?name=BIOS%2FUEFI&id=5AC6A815-321D-440E-8833-B07A93E0428C

3) Run GSmart Control (all drives) (if supported)

GSmartControl

Download GSmartControl for free. Hard disk drive and SSD health inspection tool. GSmartControl is a graphical user interface for smartctl. It allows you to inspect the hard disk and solid-state drive SMART data to determine its health, as well as run various tests on it.

sourceforge.net

GSmartControl · Hard disk drive and SSD health inspection tool

GSmartControl Hard disk drive and SSD health inspection tool SCAM ALERT: gsmartcontrol[.]com is a phishing site! Please don't download anything...

gsmartcontrol.shaduri.dev

Click Self-Tests tab > Test type > Extended Self-test > Execute (run overnight)

Copy and paste the results > post a share link

Also view the Attributes tab and if there are any entries highlighted in red or pink > take a picture of the GSmartControl window > post images or share links
(do not save using GSmart control software to save)

4) For any new BSOD post a new V2 share link into the newest post

Two share links (duplicates): The event viewer was saved in a format that could not be opened: MTA
The EVTX link was viewable.

Code:

Windows Resource Protection found corrupt files and successfully repaired them.

Code:

Defender\Definition Updates\Default\\MpAvDlta.vdm from store
2025-08-13 18:42:18, Info                  CSI    000002a9 [SR] Repairing file \??\C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Default\\MpEngine.dll from store

Code:

The driver detected a controller error on \Device\Harddisk1\DR1.

Code:

: The embedded controller (EC) returned data when none was requested. 
The BIOS might be trying to access the EC without synchronizing with the operating system. 
This data will be ignored. 
No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.

pk1984 · Aug 16, 2025

All right, I hope I did everything you suggested.
Unfortunately, I had to shut down the laptop during MemTest, so I only managed to complete eight passes. If it's absolutely necessary, I'll try to finish all 20, but it will most likely take up to several days.

Attached are screenshots of GSmartControl (there are no errors, as far as I can see), the MemTest report, and the V2 log. I've also rechecked the BIOS version through the Lenovo website and by downloading the Update Utility, but I think I already had the BIOS installed (I did it right after the laptop arrived).
I can't say for certain, but it seems to me that the error is gone. Now, when I start the laptop on battery and let it run for more than 20 minutes, I don't see any freezing.

I will continue to monitor the laptops behavior closely, but as long as the logs and reports look okay to you, I would say the issue is solved.
Thank you so much for all the great help and insights, ZBook. I've learned quite a lot about diagnostics along the way.

zbook · Aug 16, 2025

Today is 08/16.

Was there a flash drive or another drive connected to the laptop on 08/15?

Was this the same or different drive that had been connected on 08/13, 08/12, and 08/10?

Code:

Event[7956]
  Log Name: System
  Source: disk
  Date: 2025-08-15T16:46:10.5450000Z
  Event ID: 51
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
An error was detected on device \Device\Harddisk1\DR4 during a paging operation.

Event[7957]
  Log Name: System
  Source: disk
  Date: 2025-08-15T16:46:10.5450000Z
  Event ID: 51
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
An error was detected on device \Device\Harddisk1\DR4 during a paging operation.

Code:

Event[7940]
  Log Name: System
  Source: VDS Basic Provider
  Date: 2025-08-15T16:23:18.2110000Z
  Event ID: 5
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
Cannot zero sectors on disk \\?\PhysicalDrive1. Error code: 5@01010012

Code:

Event[6586]
  Log Name: System
  Source: disk
  Date: 2025-08-13T18:19:29.1960000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[6587]
  Log Name: System
  Source: disk
  Date: 2025-08-13T18:19:30.2000000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[6588]
  Log Name: System
  Source: disk
  Date: 2025-08-13T18:19:30.7010000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Code:

Event[6141]
  Log Name: System
  Source: disk
  Date: 2025-08-12T23:45:50.0920000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[6142]
  Log Name: System
  Source: disk
  Date: 2025-08-12T23:45:51.1200000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[6143]
  Log Name: System
  Source: disk
  Date: 2025-08-12T23:45:51.6310000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Code:

Event[5718]
  Log Name: System
  Source: disk
  Date: 2025-08-12T17:53:51.2090000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[5719]
  Log Name: System
  Source: disk
  Date: 2025-08-12T17:53:52.2130000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[5720]
  Log Name: System
  Source: disk
  Date: 2025-08-12T17:53:53.2190000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Code:

Event[3265]
  Log Name: System
  Source: disk
  Date: 2025-08-10T21:24:50.1350000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[3266]
  Log Name: System
  Source: disk
  Date: 2025-08-10T21:24:50.6430000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[3267]
  Log Name: System
  Source: disk
  Date: 2025-08-10T21:24:51.1500000Z
  Event ID: 11
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DESKTOP-J38FA1M
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

RJARRRPCGP · Aug 16, 2025

zbook said:
Was there a flash drive or another drive connected to the laptop on 08/15?

Event[7957]
Log Name: System
Source: disk
Date: 2025-08-15T16:46:10.5450000Z
Event ID: 51
Task: None
Level: Warning
Opcode: N/A
Keyword: Classic,
User: N/A
User Name: N/A
Computer: DESKTOP-J38FA1M
Description:
An error was detected on device \Device\Harddisk1\DR4 during a paging operation.
[/CODE]

Event[7940]
Log Name: System
Source: VDS Basic Provider
Level: Error

Description:
Cannot zero sectors on disk

That does indeed look like a USB stick was inserted. It means poor connection and needs to be pulled out an reinserted.
(Except for the "Cannot zero sectors on disk" error message, which appears to be a bug in Windows, where you must pull out the USB stick, reinsert it then run "clean all" in diskpart again to wipe a USB flash drive.) (I encountered that error with USB drive wiping countless times!)
The error of source "VDS Basic Provider" is what I know as the "must insert the USB flash drive twice to wipe the USB flash drive" bug.

pk1984 · Aug 17, 2025

Yes, there was indeed a USB stick inserted.

I've been using the laptop continuously for two days, switching between AC and battery power and performing heavy-duty tasks such as 3D rendering, image editing, and AI calculations, all of which affect CPU, RAM, and HDD usage. So far, I haven't experienced any freezing.
I would say the solution was one of the following:

an updated Windows 11, BIOS, and drivers. I might have missed some updates before starting this thread.
Switching to "Best Performance" mode. Several people reported the same freezing issue. Some people found that letting their laptop run on maximum performance solved the issue. This drastically reduces the battery lifespan (in my case, from three to two hours), but I can live with it. It remains to be seen whether this setting affects the freezing. I'll have to switch to "Best Power Efficiency" at some point to test it.
I also reset the battery gauge through the Lenovo Vantage application. While this might not be directly related, I now have a much better estimate of the true remaining battery charge.

Thank you all for your help. We can close the topic now.

Several BSOD crashes when running my newly installed system

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