Shell Infrastructure Host high CPU usage (Windows 11)


S

showmak

Active member
Local time
9:14 AM
Posts
5
OS
Windows 11 24H2 (26100.2033)
Hey, this is my first post and I hope I get a support.

A clean Windows 11 installation on Lenovo ThinkPad-P72, installed all the updates provided by Windows Update, when splitting the file explorer in two windows and starts copying pictures from a window to the other one, the Shell Infrastructure Host (sihost.exe) kicks in and stays on 16% CPU with high fan speed and If I continue working on the same task the PC gets stuck and I have to restart it to resume. I don't have this issue on my ThinkPad-P71.

Shell Infrastructure Host high CPU usage.jpg
 
Windows Build/Version
Windows 11 Pro (21H2/22000.282)

My Computer

System One

  • OS
    Windows 11 24H2 (26100.2033)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion Pro 7
    CPU
    13th Gen Intel(R) Core(TM) i9-13900HX 2.20 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia GeForce RTX 4080
    Screen Resolution
    2560 x 1600
    Hard Drives
    SKHynix SSD 1TB
    NX SSD 1TB
    Mouse
    Logitech MX Master 3S
    Internet Speed
    5G
    Browser
    Edge
    Antivirus
    Windows Defender
Create another user account to find out if the high CPU usage by sihost.exe.

Ensure your PC is up to date.

It’s safe to run sihost.exe if it’s in the C: Windows\System32 folder.
If you locate sihost.exe in a different location (such as a subdirectory of Program Files), delete it right away.

Malware on your computer can cause a slew of issues, so take the methods below to scan your machine for viruses.

Open Command Prompt and execute bellow commands one at a time:

Code: 
Dism /Online /Cleanup-Image /Restorehealth

Sfc  /Scannow
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
I'm also experiencing this from time to time. I regularly run SFC and DISM checks. What could the issue be?

Shell Infrastructure Host.jpg
 

My Computer

System One

  • OS
    Windows 11 - Release Preview channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Kol's custom ROG
    CPU
    Intel 13900K
    Motherboard
    Asus ROG Maximus Hero Z790
    Memory
    Corsair Dominator Platinum RGB 32GB DDR5 6000MHz
    Graphics Card(s)
    Gigabyte 4090 Gaming OC
    Sound Card
    SoundBlaster X-AE5
    Monitor(s) Displays
    Dell Alienware AW3821DW
    Screen Resolution
    3840x1600 144hz
    Hard Drives
    Samsung 980 Pro 500GB
    860 EVO's
    Samsung 990 Pro 2TB
    External RAID enclosure - 2x Seagate 3TB HDD
    PSU
    Seasonic Prime Ultra 1300W Platinum
    Case
    Phanteks Eclipse P600S
    Cooling
    Custom water cooling. EK Velocity (CPU), EK Quantum Vector2 (GPU), EK Quantum D5 Pump, 360mm radiator in case + 560mm external radiator
    Keyboard
    Corsair K100
    Mouse
    Logitech G502X
    Antivirus
    Windows Defender, VBS
I think there is bug with the Photos app in Win 11. I notice the high CPU on sihost.exe starts when using the photos app as well.

Sign in to your account

techcommunity.microsoft.com techcommunity.microsoft.com
 

My Computer

System One

  • OS
    Windows 11 - Release Preview channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Kol's custom ROG
    CPU
    Intel 13900K
    Motherboard
    Asus ROG Maximus Hero Z790
    Memory
    Corsair Dominator Platinum RGB 32GB DDR5 6000MHz
    Graphics Card(s)
    Gigabyte 4090 Gaming OC
    Sound Card
    SoundBlaster X-AE5
    Monitor(s) Displays
    Dell Alienware AW3821DW
    Screen Resolution
    3840x1600 144hz
    Hard Drives
    Samsung 980 Pro 500GB
    860 EVO's
    Samsung 990 Pro 2TB
    External RAID enclosure - 2x Seagate 3TB HDD
    PSU
    Seasonic Prime Ultra 1300W Platinum
    Case
    Phanteks Eclipse P600S
    Cooling
    Custom water cooling. EK Velocity (CPU), EK Quantum Vector2 (GPU), EK Quantum D5 Pump, 360mm radiator in case + 560mm external radiator
    Keyboard
    Corsair K100
    Mouse
    Logitech G502X
    Antivirus
    Windows Defender, VBS
helpdeskgeek.com

What Is the Shell Infrastructure Host Process and Is It Safe?

The Windows operating system is built on a collection of hundreds of different system processes, each having a specific purpose. For instance, some parts of the Windows interface are generated by dwm.exe, while ntoskrnl.exe is the kernel process that links hardware and software together. One of...
helpdeskgeek.com helpdeskgeek.com
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

My Computer

System One

  • OS
    Windows 11 - Release Preview channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Kol's custom ROG
    CPU
    Intel 13900K
    Motherboard
    Asus ROG Maximus Hero Z790
    Memory
    Corsair Dominator Platinum RGB 32GB DDR5 6000MHz
    Graphics Card(s)
    Gigabyte 4090 Gaming OC
    Sound Card
    SoundBlaster X-AE5
    Monitor(s) Displays
    Dell Alienware AW3821DW
    Screen Resolution
    3840x1600 144hz
    Hard Drives
    Samsung 980 Pro 500GB
    860 EVO's
    Samsung 990 Pro 2TB
    External RAID enclosure - 2x Seagate 3TB HDD
    PSU
    Seasonic Prime Ultra 1300W Platinum
    Case
    Phanteks Eclipse P600S
    Cooling
    Custom water cooling. EK Velocity (CPU), EK Quantum Vector2 (GPU), EK Quantum D5 Pump, 360mm radiator in case + 560mm external radiator
    Keyboard
    Corsair K100
    Mouse
    Logitech G502X
    Antivirus
    Windows Defender, VBS
Same here! But the "funny" thing is that my son, that's got an identical rig, the same programs plus a ton of gaming and cad programs doesn't have this problem!
 

My Computer

System One

  • OS
    Windows 11
PelleChevelle said:
Same here! But the "funny" thing is that my son, that's got an identical rig, the same programs plus a ton of gaming and cad programs doesn't have this problem!
Click to expand...
Is the Photos app the culprit on your machine? I'm surprised if this hadn't been fixed by now.
 

My Computer

System One

  • OS
    Windows 11 - Release Preview channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Kol's custom ROG
    CPU
    Intel 13900K
    Motherboard
    Asus ROG Maximus Hero Z790
    Memory
    Corsair Dominator Platinum RGB 32GB DDR5 6000MHz
    Graphics Card(s)
    Gigabyte 4090 Gaming OC
    Sound Card
    SoundBlaster X-AE5
    Monitor(s) Displays
    Dell Alienware AW3821DW
    Screen Resolution
    3840x1600 144hz
    Hard Drives
    Samsung 980 Pro 500GB
    860 EVO's
    Samsung 990 Pro 2TB
    External RAID enclosure - 2x Seagate 3TB HDD
    PSU
    Seasonic Prime Ultra 1300W Platinum
    Case
    Phanteks Eclipse P600S
    Cooling
    Custom water cooling. EK Velocity (CPU), EK Quantum Vector2 (GPU), EK Quantum D5 Pump, 360mm radiator in case + 560mm external radiator
    Keyboard
    Corsair K100
    Mouse
    Logitech G502X
    Antivirus
    Windows Defender, VBS
Kol12 said:
Is the Photos app the culprit on your machine? I'm surprised if this hadn't been fixed by now.
Click to expand...
Yes it is! At least it's part of the problem. I un-installed Photos and the problem is gone. But how come my son don't get the same problem? The difference between us is that he doesn't use One drive. I'll investigate that eventuality later. Maybe one of his gaming installs "solves" the problem?
 

My Computer

System One

  • OS
    Windows 11
PelleChevelle said:
Yes it is! At least it's part of the problem. I un-installed Photos and the problem is gone. But how come my son don't get the same problem? The difference between us is that he doesn't use One drive. I'll investigate that eventuality later. Maybe one of his gaming installs "solves" the problem?
Click to expand...
...and we got the same version of Windows 11
 

My Computer

System One

  • OS
    Windows 11
This is odd and by god I hope I'm wrong?
I've been opening tons of image files now without triggering the SIhost. But as soon as I opened a file that can be labeled "adult", the SIhost kicks in and spikes at approx 10% and stays there. I've done this test over and over, and the result is persistent. Can someone please confirm or dismiss? Does certain images have hidden tags that starts some processes or what?
 

My Computer

System One

  • OS
    Windows 11
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