Phone Sign in or Sign out of Manage Mobile Devices in Windows 11

TELiNDUS · Oct 9, 2024

Hello!

I can't complete step 5, for some reason my account under which I logged into my PC is not displayed here, and when I click the "Login" button, something flashes (very quickly, I can't make out what), and I see the login window again.
I checked what system requirements the PC, phone and Windows 11 build must meet - everything matches. What could be the problem?

Brink · Oct 9, 2024

TELiNDUS said:
Hello!

I can't complete step 5, for some reason my account under which I logged into my PC is not displayed here, and when I click the "Login" button, something flashes (very quickly, I can't make out what), and I see the login window again.
I checked what system requirements the PC, phone and Windows 11 build must meet - everything matches. What could be the problem?

Hello TELiNDUS, and welcome.

Which build are you currently running?

On build 27728 (Canary), I can't even open "Manage devices" with it crashing and closing shortly after.

Possibly a bug for now.

TELiNDUS · Oct 9, 2024

Windows 11 Pro Edition
Version 23H2
Installation Date ‎07.‎08.‎2024
OS Build 22631.4317
Interoperability Windows Feature Experience Pack 1000.22700.1041.0

Also, what's strange is that I can use the Phone Line (sms, photos, applications, calls, and instant hotspot), but I can't go into mobile device management and enable the use of the phone's camera and other functions. For some reason, it doesn't see my account (even though I log in to my PC using a Microsoft account).

Phone - Samsung C 21+
The application is built into it and works.

Brink · Oct 9, 2024

TELiNDUS said:
Windows 11 Pro Edition
Version 23H2
Installation Date ‎07.‎08.‎2024
OS Build 22631.4317
Interoperability Windows Feature Experience Pack 1000.22700.1041.0

Also, what's strange is that I can use the Phone Line (sms, photos, applications, calls, and instant hotspot), but I can't go into mobile device management and enable the use of the phone's camera and other functions. For some reason, it doesn't see my account (even though I log in to my PC using a Microsoft account).

Phone - Samsung C 21+
The application is built into it and works.

Is the Microsoft account you want to sign in to this with listed in Accounts used by other apps below?

Add and Remove Microsoft, Work, or School Accounts used to sign in by other apps in Windows 11

This tutorial will show you how to add and remove accounts used by other apps to sign in with for your account in Windows 11. Windows 11 makes it easy to add the Microsoft accounts or Work or school accounts you use for your apps in one place so you can sign in to your favorite apps easier and...

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TELiNDUS · Oct 9, 2024

Yes, everything is correct, only in the settings on step 8 I have in gray "All applications can request login" written

Brink · Oct 9, 2024

TELiNDUS said:
Yes, everything is correct, only in the settings on step 8 I have in gray "All applications can request login" written

That would indeed be normal when you sign in to Windows with the same account.

Are you able to sign out of "Manage mobile devices" to then try and sign in with this Microsoft account?

TELiNDUS · Oct 9, 2024

Brink said:
Are you able to sign out of "Manage mobile devices" to then try and sign in with this Microsoft account?

So I can't log in, as you can see in the screenshot, my account is not displayed at all. As if I'm sitting under a local account. But how the login button works I wrote above - some window blinks and that's it.

Brink · Oct 9, 2024

TELiNDUS said:
So I can't log in, as you can see in the screenshot, my account is not displayed at all. As if I'm sitting under a local account. But how the login button works I wrote above - some window blinks and that's it.

Appears to be a bug in this build for now.

I haven't seen any regional restrictions yet.

TELiNDUS · Oct 9, 2024

It seems to be the latest update. The only thing left is the transition to 24H2. But I don't know when it will happen. Or maybe it's because of some settings? I just have the OEM version from the PC manufacturer, and I've already encountered the situation where, for example, I tried to change a parameter and it turned out that it was prohibited in the group policy and I had to search for and allow these functions in it.

TELiNDUS · Oct 10, 2024

I contacted the support chat, if the error is in the build, they should record it. But for some reason the operator said that "mobile device management" is an MDM service - and only organizations can deploy it on their servers, and if I have a personal account, it will never work. I even gave him links to the Microsoft website where these functions are described - he says he can't read them. Can anyone tell me how to check that these are not some problems with my system?

Brink · Oct 10, 2024

TELiNDUS said:
I contacted the support chat, if the error is in the build, they should record it. But for some reason the operator said that "mobile device management" is an MDM service - and only organizations can deploy it on their servers, and if I have a personal account, it will never work. I even gave him links to the Microsoft website where these functions are described - he says he can't read them. Can anyone tell me how to check that these are not some problems with my system?

Sounds like the support chat doesn't know anything about this feature. They could have used Google Translate.

Send feedback directly to Microsoft via the Feedback Hub app instead about this bug/issue you're having.

TELiNDUS · Oct 10, 2024

They wrote that this function is only available in insider builds, and even if I update Windows to version 24H2, everything will not work. They promised that next month they will add this function in the update. But now it is "floating" for some it can be enabled, and for others it does not work.

Brink · Oct 10, 2024

TELiNDUS said:
They wrote that this function is only available in insider builds, and even if I update Windows to version 24H2, everything will not work. They promised that next month they will add this function in the update. But now it is "floating" for some it can be enabled, and for others it does not work.

The "Manage mobile devices" is available in 24H2, and works fine for me.

I can only confirm it's buggy in the current Canary build though.

TELiNDUS · Oct 10, 2024

That is, if I update the ISO image to 24H2 (it seems to be build 1742). Will this function work for me?

Brink · Oct 10, 2024

TELiNDUS said:
That is, if I update the ISO image to 24H2 (it seems to be build 1742). Will this function work for me?

Actually, Microsoft just updated the ISO to 26100.2300 (24H2) via the Media Creation Tool (MCT). The feature works for me in that build.

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

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TELiNDUS · Oct 10, 2024

Hmm...
I tried it - Media Creator Tool - offers the "English" version, "Windows 11". It turns out that the OEM license at the PC factory gave me the English version, and I use the "Russian" system language. But if you install Russian right away, you won't be able to update the system, only install a clean system. But if you leave the "English" version, you can just update.
I understand that I have no choice, and I need to install "English", otherwise the license will fly off the PC? And I don't really want to install and configure everything again.

Brink · Oct 10, 2024

TELiNDUS said:
Hmm...
I tried it - Media Creator Tool - offers the "English" version, "Windows 11". It turns out that the OEM license at the PC factory gave me the English version, and I use the "Russian" system language. But if you install Russian right away, you won't be able to update the system, only install a clean system. But if you leave the "English" version, you can just update.
I understand that I have no choice, and I need to install "English", otherwise the license will fly off the PC? And I don't really want to install and configure everything again.

I don't blame you. I wouldn't want to start from scratch either.

The license will still be there for activation, but if it's not the same language as currently installed, it may not keep anything.

TELiNDUS · Oct 10, 2024

in fact, I consult with you.
You are the first to approach my problem professionally and adequately.
Even Microsoft technical support is strange, they themselves do not know what and how it works. I gave them access to the PC, so they mainly checked the activation of Windows and Office. Although what is there to check if it is an OEM delivery together with the PC?
Except that they said that this function will appear next month. Although it is strange, it seems that they are now updating everyone to version 24, and here is some kind of cumulative update.

Sorry for the question. I saw that you have a Copilot+ laptop = does everything work on it in version 24 or is everything fine in the regular build too? And are they in your insider program or not?

Brink · Oct 10, 2024

TELiNDUS said:
in fact, I consult with you.
You are the first to approach my problem professionally and adequately.
Even Microsoft technical support is strange, they themselves do not know what and how it works. I gave them access to the PC, so they mainly checked the activation of Windows and Office. Although what is there to check if it is an OEM delivery together with the PC?
Except that they said that this function will appear next month. Although it is strange, it seems that they are now updating everyone to version 24, and here is some kind of cumulative update.

Sorry for the question. I saw that you have a Copilot+ laptop = does everything work on it in version 24 or is everything fine in the regular build too? And are they in your insider program or not?

This feature does work on the Copilot+ PC with 24H2. It should work on any latest 24H2 PC though.

Phone Sign in or Sign out of Manage Mobile Devices in Windows 11

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